Argelene Estrada

Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close. Maintained detailed records of sales progress, inventories and marketing success to better align goals with company priorities. Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings. Grew sales and boosted profits, applying proactive management strategies and enhancing sales training. Developed and led sales training initiatives for employees and teams across organization. Enhanced success of advertising strategies by boosting engagement through social media and other digital marketing approaches. Achieved sales goals and service targets by cultivating and securing new customer relationships. Researched sales opportunities and possible leads to exceed sales goals and increase profits. Achieved 150% of goal through suggestive selling and upselling. Trained new employees on customer service, money handling and organizing strategies. Negotiated prices, terms of sales and service agreements. Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services. Received car loan, home loan and other payments and posted to accounts. Answered inquiries regarding checking and savings accounts and other related products. Completed highly accurate, high-volume money counts via both manual and machine-driven approaches. Counted, verified and handled bank deposits and armored car transactions. Executed wire transfers, stop payments and account transfers. Maintained friendly and professional customer interactions. Handled various accounting transactions. Provided customers with appropriate literature on banking products and services. Received loan and utility payments, sending funds to correct destinations. Established rapport with new clients to increase satisfaction and loyalty.