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Mohammed Arif Habib, GENERAL MANAGER

Mohammed Arif Habib

GENERAL MANAGER·Sarovar Hotels and Resorts

India

Master's degree, MBA in HOTEL MANAGEMENT

Work experience

Total years of experience: 26 years, 5 months

GENERAL MANAGER

December 2023 - Present

Sarovar Hotels and Resorts

Srinagar, India

December 2023 - Present

Currently serving as the Hotel General Manager at Sarovar Premiere, Srinagar, a prestigious pre-opening property poised to redefine hospitality in the Srinagar region. Previously, I successfully opened Sarovar Portico, Sonipat, and am now focused on setting up Sarovar Premiere, Srinagar for its grand opening.

Key Responsibilities
• Leading the pre-opening activities, including conceptualization, planning, and execution of operational strategies to ensure a successful launch.
• Establishing the hotels brand identity and positioning within the competitive landscape, emphasizing service excellence and guest-centric experiences.
• Recruiting and training a dynamic team of hospitality professionals, instilling a culture of innovation, collaboration, and dedication to exceeding guest expectations.
• Developing robust operational policies and procedures, encompassing guest services, food and beverage offerings, housekeeping standards, and health and safety protocols.
• Collaborating closely with ownership, corporate management, and industry partners to drive business development initiatives and ensure alignment with organizational goals. Achievements
• Successfully navigated the complexities of the pre-opening phase at Sarovar Portico, Sonipat, achieving key milestones on schedule and within budget constraints.
• Implemented effective marketing and promotional campaigns, generating anticipation and excitement among prospective guests and stakeholders.
• Established strong relationships with local vendors, suppliers, and community stakeholders, ensuring seamless procurement and operational support.
• Built a talented and motivated team, fostering a culture of excellence and empowerment that translates into exceptional guest experiences.
• Positioned Sarovar Hotel Sonipat as a premier destination for hospitality, setting the stage for long-term success and growth in the region.
• Currently setting up Sarovar Premiere, Srinagar, ensuring all operational aspects are in place for a successful opening.

Company industry:
Hospitality & Accomodation

GENERAL MANAGER/Cluster GM

April 2017 - December 2023

Savoy Suites-Ascot Hospitality

New Delhi, India

April 2017 - December 2023

• Lead strategic direction and overall operations of the hotel, surpassing KPIs and KRIs.
• Achieved a 25% growth in GOP% through data-driven strategic planning.
• Increased room revenue by 30% through effective business planning.
• Revitalized Food and Beverage operations with a 250% revenue growth in the first year.
• Elevated guest satisfaction index by 30%.
• Redesigned Food & Beverage approach for a 98% guest appreciation index and 30% cost savings.
• Implemented revenue management strategies resulting in a 60% increase in revenue.
• Developed leadership and recognition programs for greater efficiencies.

Company industry:
Hospitality & Accomodation

HOTEL MANAGER

November 2014 - April 2016

Safeer Hotels

Muscat, Oman

November 2014 - April 2016

• Increased revenues by 20% year-over-year.
• Enhanced Guest satisfaction index by 14%.
• Received awards for achieving high guest satisfaction scores.
• Reduced housekeeping and maintenance expenses by 30% while improving quality.
• Implemented a staff reward and recognition program resulting in a 30% revenue increase.
• Redesigned Food & Beverage menus for cost reduction and increased sales.
• Implemented online strategies and yield management for a 15% revenue increase.

Company industry:
Hospitality & Accomodation

GENERAL MANAGER

October 2012 - November 2014

Maharajas' Express

Delhi, India

October 2012 - November 2014

The Maharajas Express: A 5-star luxury train, blending the prestige of a bygone era with modern opulence, offering a royal retreat worthy of the Maharajas of old. This train redefines luxury travel, featuring two exquisite restaurants, two bars, and two lounges for an unparalleled experience.
Worlds leading luxury train 2012/2013 Winner of Seven Star Luxury Awards
• Proudly hosted top class national and international delegates and diplomats.
• Increased productivity by stabilizing staffing levels and implementing training procedures with 100%
score.
• Played a primary role in maintaining and scoring the award of Worlds leading Luxury Train.

Company industry:
Hospitality & Accomodation

GENERAL MANAGER

July 2010 - September 2012

The Fern

Gurgaon, India

July 2010 - September 2012

• Successfully led pre-opening operations.
• Developed a high-performing team and achieved 4-star certification.
• Exceeded room revenue targets by 35% in the first year.
• Maintained ECOTEL standards and certification with a 100% score.
• Ensured compliance with Concept Hospitality Brand Service Standards.

Company industry:
Hospitality & Accomodation

GENERAL MANAGER/FRONT OFFICE MANAGER

July 2008 - May 2010

Clarks Amer

Jaipur, India

July 2008 - May 2010

Offering 211 rooms, three restaurants, a bar, and expansive indoor and outdoor banqueting and convention facilities
• Additional responsibility of overseeing multiple hotels at corporate level.
• Designated as General Manager for the new acquisition and setting up of property.
• Successfully catered Top dignitaries, Head of states, ministers and celebrities.
• Produced a variety of operational reports, resulting in a decrease in employee time.
• Conceived, developed, and successfully implemented a staff incentive programme that increased
room sales by 25%.
• Streamlined operations procedures, resulting in better controls and reduced cost.
• Succeeded in providing catering for prominent dignitaries, head of states, ministers, and celebrities.
• Optimized operational processes that resulted in improved cost containment and efficiency gains by
20%.

Company industry:
Hospitality & Accomodation

FRONT OFFICE MANAGER

April 2006 - June 2008

HILTON (Waldorf Astoria)

Manadhoo, Maldives

April 2006 - June 2008

Company industry:
Hospitality & Accomodation

FRONT OFFICE SUPERVISOR / Asst .MANAGER

August 2002 - January 2006

Ritz Carlton

Montego Bay, Jamaica

August 2002 - January 2006

Company industry:
Hospitality & Accomodation

FRONT OFFICE EXECUTIVE

May 2000 - May 2002

Hilton

Abu Dhabi, United Arab Emirates

May 2000 - May 2002

Company industry:
Hospitality & Accomodation

FRONT OFFICE SUPERVISOR/ TRAINEE

October 1998 - May 2000

Holiday Inn

Surat, India

October 1998 - May 2000

Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

FRONT OFFICE SUPERVISOR/ TRAINEE

October 1998 - May 2000

Holiday Inn

Surat, India

October 1998 - May 2000

Company industry:
Hospitality & Accomodation

Education

Singhania University

July 2024

July 2024

Master's degree, MBA in HOTEL MANAGEMENT

India

Veer Narmad University.

March 2024

March 2024

Bachelor's degree, Bachelor of Commerce -

India

Aptech

January 2024

January 2024

Diploma, Diploma in Information & System Management

India

Skills

Brand Building

Expert

Strategising

Expert

Budget Forecast

Expert

Hotel Management

Expert

Leadership

Expert

Leadership

Expert

Strategic Planning

Expert

Financial Acumen:

Expert

Customer Service Excellence:

Expert

Operational Management:

Expert

Sales and Marketing:

Expert

Problem Solving:

Expert

Team Management

Expert

Brand Building

Expert

Strategising

Expert

Budget Forecast

Expert

Hotel Management

Expert

Administration

Expert

Marketing

Expert

Sales

Expert

Customer Service

Expert

Management

Expert

Project Management

Expert

Business Development

Expert

Operation

Expert

Languages

Arabic

Intermediate

English

Expert

French

Intermediate

Hindi

Expert

Training and Certifications

Certifications
FHRAI Hotel Classification Inspector
FHRAI
Jan 2023

Training
FIRST AIDER
ST. JOHN'S AMBULANCE
Jan 2007

Hobbies and interests

Computer Programming