Property Manager
ORYX HOSPITALITY GROUP
Total years of experience :13 years, 8 Months
Handling property operations of Oryx Hospitality group in Dubai and was in-charge of entire operations of 283 rooms Platinum One
managed apartments and 419 rooms Hanover Square apartments.
• Responsible for the leasing of portfolio comprising of managed residential units and retails outlets.
• Setting up performance goals including rate settings, lease negotiation, contracts, payment terms and ensuring targeted revenues are
achieved
• Conducting daily morning briefings with head of the departments to discuss daily operational issues.
• Handling all long term guests/Tenants and ensuring they are satisfied with the services.
• Getting maintenance and housekeeping contracts in place.
• Hiring all staff and giving proper training to each department.
• Preparing monthly budgets of stock and inventories and providing to management.
• Preparing yearly budgets and profit and loss statements with accounts department.
• Handling all pre-opening procedure and setting up the property as per the standards.
• Getting all AMC contracts in placed required as per the Dubai Laws.
• Comply with property security, fire regulation and all health and safety legislation.
• Set departmental objectives, Work schedules, budgets, policies and procedures.
• Monitor the appearance, standards of all the staff with an emphasis on training and teamwork.
• Ensuring all CCTV cameras are in place as per the Dubai Police and all are operational.
• Getting daily report from Front desk for daily operational issues.
• Ensuring Firefighting and fire alarms system are in place.
• Coordinates Property maintenance and repairs with Housekeeping and maintenance department that affect normal operation.
• Controlling housekeeping & property management by daily rounds.
• Oversees security of the hotel apartments.
• Handling short term and long term leasing and marketing the property to corporates, travel agents and real estate agents.
• Taking daily rounds of the property and ensuring that everything is as per the property standards. .
• During evacuations, assists emergency response teams in assessing Property condition, locating missing personnel, shutting off
utilities, and delivering a status report to management.
Providing yearly budget to managing director and analyzing ways to achieve the budget
• Conducting morning briefings with all head of the departments to ensure smooth operations
• Handling inventory management
• Maximize room occupancy at best rates and upselling the rooms and the services in the hotels
• Controlling housekeeping & property management by daily rounds.
• Conducting Sales calls and promoting the property.
• Implementing sales & marketing strategy to achieve the target of the Sales Marketing team.
• Effectively managing daily Front Office operations’ Duties and Responsibilities.
• Handling staff briefing on daily basis to prepare work schedules and assign specific duties to maximize revenue.
• Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement
and to determine areas needing cost reduction and program improvement.
• Directing and coordinating financial and budget plan to fund operations, maximize investments, and increase efficiency.
• Establishment and implementation of departmental policies, goals, objectives, and procedures, conferring with board members,
organization officials, and staff members as necessary.
• Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
• Planning and directing activities such as sales promotions along with the coordination of other department heads.
• Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand.
• Locate, select, and procure merchandise for resale, representing management in purchase negotiations.
Reporting to the General Manager and assisting him in implementing the Sales and Marketing plan of the hotel, by driving and
supervising activities in relevant segments.
• Supervising and ensuring that actual performance meets annual sales targets.
• Managing the Leisure and Incentives segment with direct responsibility to achieve budgeted revenue targets with tour operators,
contracts, leisure groups and tour series, incentives.
• Generated and maintained major accounts and assigned segments through various sales activities (face to face sales calls,
telephone calls, entertainment, sight inspections, etc.)
• Ensuring thorough and complete coverage of sales team for a comprehensive client servicing, achieving targets and maximum
productivity
• Setting up all sales objectives, action plans and targets.
• Ensuring the selling strategies are adhered to during negotiations and maximize up selling opportunities at any times
• Closely monitoring accounts revenue and business production from travel trade market and run monthly review meetings with
General Manager
• Reviewing, analyzing market competition changes and implement proactive action plans to meet changes
• Establishing and maintaining files of major tour operators and agents and assisting in maintaining the accounts management
system
• Attending trade fairs and exhibitions as advised by Management
• Effectively managing daily Front Office operations’ Duties and Responsibilities.
• Monitoring Front Office personnel to ensure guests receive prompt attention and personal recognition.
• Supervising the Front Office team to ensure optimum occupancy and average room rate in order to maximize revenue.
• Ensuring priority members, known repeat guests and other VIPs receive appropriate levels of attention and recognition, assisting
with meet and greet and supervising room allocation where necessary.
• Worked in partnership with Reservations & Housekeeping Departments to ensure guest's needs are determined and met in
regard to room requirements.
• Developed relationships with clients, return guests, group contacts, etc. to provide maximum personalized guest service.
• Scheduling and conducting routine inspections of areas under FOM responsibility
• Approve upgrades and special amenities.
• Conducting comprehensive monthly departmental meetings.
• Performed any specific duties relate to management requirements.
Provide supervision to all front office personnel.
• Ensure that all room rates and guest data are updated correctly in the hotel PMS.
• Checking day’s arrivals and departures.
• Making necessary arrangements for VIP arrivals.
• Check in - Check Out - Room Change procedures.
• Handling Guest’s complaints and sorting them out in the best possible manner.
• Taking guests' feedback upon departure so as to improve the standards of guests' services.
• Assist in controlling the requisitioning, storage and careful use of operating equipment and supplies.
• Conduct daily pre-shift briefings.
• Maintain Cash Float.
• Assisting reservation department in handling reservations.
• Implement a flexible scheduling for the staffs based on business requirements.
• Maintaining the daily log books.
• Submit all guests / staff incident reports.
• Ensure that all transportation booked is arranged on time.
• Stay up to date on room rates, promotions and discounts going on in the hotel.
• Platinum One Managed Apartments - Arjan with 283 units
• Hanover Square Apartments - Jumeirah Village Circle with 419 units
• Pride Hotel, Al Barsha with 90 units
PRE OPENING PROJECTS
in the same group
• Sell hotel guestrooms groups, catering services, and banquet facilities through direct client contact to maximize total rooms
revenues and profits.
• Contacted representatives from respective market segments to solicit business for the hotel.
• Maintaining relations with all the DMC’S and travel agents to ensure good business to the hotels
• Assist the Director of Sales with the implementation and achievement of the Sales Marketing plan.
• Develop and maintain relationships with key clients in order to produce group and/ or convention business.
• Demonstrated positive leadership characteristics, which inspired employees.
• Finalized contracts for group bookings.
• Relayed accurate forecasting information for rolling forecast.
• Conversed with guests and hotel department heads to plan function details, such as space requirements, publicity, time schedule,
food service and decorations.
• Conduct tours of the hotel and banquet facilities; entertain qualified potential clients in accordance with company and property
policies and procedures
• Consulted newspapers, trade journals, etc., to learn of contemplative conventions and social functions and to learn about the
market and trends.
• Entertained potential clients/guests.
• Executed cut-off dates on group bookings.
• Prepared and mailed brochures, menus to prospective clients.
• Arranged for VIP amenities to be delivered.
• Assisted in planning and participating
• Follows up to ensure guest satisfaction