Myo Arkar Kyaw

Handled daily room reservations across phone, email, and
online platforms with high accuracy.
Drove revenue through consistent upselling of room types,
packages, and add‑on services.
Applied rate management strategies and promotions to
optimize occupancy and yield.
Ensured precise reservation data entry and maintained
real‑time room availability.
Responded quickly to guest inquiries and special requests to
secure bookings and reduce cancellations.
Monitored and processed all incoming calls and emails in line
with brand standards.
Maintained organized reservation records and prepared
required reports for management.

Delivered a warm and personalized welcome, ensuring
seamless check-in and check-out processes in alignment with
Brand Standards.
Proficient in using PMS, Vicas, and Microsoft Office suite to
manage reservations, guest profiles, and reporting.
Resolved guest concerns efficiently, demonstrating strong
leadership, empathy, and problem-solving skills.

Manage a team of 30 bellmen, overseeing daily operations
to ensure efficient guest service delivery.
Develop and conduct training programs for bellmen,
aligning with JW Marriott standards.
Regularly inspect storage areas to maintain customers
belongings in good condition.