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Arlene Contacto, F&B Admin Coordinator

Arlene Contacto

F&B Admin Coordinator·The First Collection Hotel

United Arab Emirates

Diploma, Computer System Design and Programming

Work experience

Total years of experience: 7 years, 2 months

F&B Admin Coordinator

March 2025 - April 2026

The First Collection Hotel

Dubai, United Arab Emirates

March 2025 - April 2026

• Coordinating daily food & beverage operations
• Managing guest reservations and special requests
• Supporting management with reports, scheduling, and documentation
• Ensuring smooth communication between kitchen and service teams
• Assisting with inventory and supply ordering
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Vending Machine Operations Assistant

July 2023 - March 2025

MealsnMore Restaurant Management L.L.C

Dubai, United Arab Emirates

July 2023 - March 2025

• Managed vending machine operations across multiple locations
• Refilled products, monitored stock levels, and ensured machine
functionality
• Performed basic troubleshooting and coordinated maintenance
• Collected sales data and prepared operational reports
• Ensured hygiene standards and proper product rotation
• Assisted customers with machine-related concerns
Company industry:
Catering, Food Service, & Restaurant

Customer Service Representative

March 2022 - July 2023

Concentrix Philippines

Manila, Philippines

March 2022 - July 2023

• Handled customer inquiries and service issues via inbound/outbound calls
• Provided troubleshooting and account assistance
• Maintained high customer satisfaction and met performance targets
• Documented interactions and followed company procedures
• Developed strong communication and problem-solving skills
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Front Office Receptionist

August 2017 - July 2020

Septech Emirates Contracting LLC

Dubai, United Arab Emirates

August 2017 - July 2020

• Managed front desk operations and handled visitor reception
professionally
• Answered and transferred incoming calls, emails, and inquiries
• Assisted with scheduling appointments and coordinating meetings
• Maintained office records, documents, and filing systems
• Supported administrative tasks and ensured smooth daily office
operations
• Assisted clients and staff with general requests and information
Company industry:
Civil Engineering
Job role:
Customer Service and Call Center

Education

AMA Computer Learning Center

May 2006

May 2006

Diploma, Computer System Design and Programming

Philippines

Skills

Negotiation

Expert

Creativity

Expert

Critical Thinking

Expert

Digital Marketing

Expert

Telephone Skills

Expert

Microsoft Office

Intermediate

Receptionist

Intermediate

Administration

Intermediate

Team Coordination

Intermediate

Basic Life Support

Beginner

Basic Accounting

Intermediate

Customer Service

Intermediate

Administrative Support

Intermediate

Negotiation

Expert

Creativity

Expert

Critical Thinking

Expert

Digital Marketing

Expert

Telephone Skills

Expert

Languages

English

Intermediate

Filipino

Native Speaker

Training and Certifications

Certifications
Accounting Basic
Jan 2016
Training
Healthcare Assistant
Filipino Academy
Feb 2025