Front Office Receptionist
Septech Emirates Contracting L.L.C.
Total years of experience :10 years, 4 Months
Serve visitors by greeting, welcoming, and directing them appropriately, notify company personnel of visitor arrival
Answer telephone calls, determine the purpose of the calls and forward to respective personnel or department
Take and relay the message of the caller to respective personnel
Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
Receive, sort and distribute mails and other documents to respective employee / department
Keep updated records of office expenses and costs
Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
Provide basic and accurate information in-person and via phone / email
Perform clerical duties such as photocopying, scanning and printing of documents, replenishment of fax and printer paper, sorting and filing of documents
Monitor and maintain stock for office supplies, make the inventory
Prepare purchase requisition by obtaining the best price from the suppliers, ordering for required supplies and coordinate with procurement department
Prepare the Etisalat and Du bills of the company and the staffs
Update calendars and schedule meetings, prepare the meeting room
Assisting the HR team with recruitment, petty cash and travel arrangement
Provide support to other department with administrative tasks.
Serve visitors by greeting, welcoming, and directing them appropriately, notifies company personnel of visitor arrival, and maintains security and telecommunications system.
Maintains safe and clean reception area by complying with procedures, rules and regulations.
Preparing Invoices, Payables and Cheque for our clients
Follow up clients for payments
Answer clients inquires via phone and email
Type up documents, for example letters and reports
Submit and reconcile monthly expenses and income reports
Sort incoming mail, faxes, and courier deliveries for distribution
Prepare and send outgoing faxes, mail, and courier parcels
Forward incoming general e-mails to the appropriate staff member
Maintains supplies inventory by checking the stocks
Organize and schedule meetings and appointments
Purchase, receive and store the office supplies ensuring that basic supplies are always available
Make travel, meeting appointments and other arrangements for General Manager and staffs
Maintain electronic and hard copy filing system
General clerical duties including photocopying, fax, scanning and mailing
Listen and respond to customer’s needs and concerns.
Handling face-to-face inquiries from customers.
Provide information about products and services.
Handle and Resolve customer complaints via phone or email.
Use telephones to reach out to customers and verify account information.
Obtain and evaluate all relevant information to handle product and service inquiries.
Provide pricing and delivery information.
Perform customer verifications.
Process orders, forms, applications and requests.
Keep records of customer interactions and transactions.
Assist with placement of orders, refunds, or exchanges.
Answer questions about warranties or terms of sale.
Greet customers when entering or leaving establishments.
Handle cash transactions with customers.
Scan goods and collect payments.
Issue receipts, refunds, change or tickets.
Redeem stamps and coupons.
Receive payments by accepting cash, check, or charge payments from customers, making change for cash customers.
Balance cash drawer by counting cash at beginning and end of work shift.
Maintains checkout operations by following policies and procedures, reporting needed changes.
Maintains safe and clean working environment by complying with procedures, rules, and regulations.