HC Executive | Process Analyst
TECOM Group
مجموع سنوات الخبرة :12 years, 4 أشهر
HR point-of-contact with the IT team for HRMS issues/changes to identify and project manage corrective/preventative action or implementation of new software or enhancements
Identify, plan and project manage system improvements to ensure that the HC Systems/HRMS Infrastructure meet requirements, are continually improved, and leverage on technology as a catalyst for achieving HR objectives
Take the lead on data analytics projects, preparing and enhancing the quality of HR Reports and Dashboards
Plan, Design and manage the roll-out of Time and Attendance system across the organisation
Identify process gaps and opportunities for process enhancement/automation/self-service and work with Group IT to improve systems accordingly.
Ensuring that HRMS systems and processes are aligned with the relevant HC policies and DOA.
Provide relevant HR data analytics and producing associated reports and presentations
Ensure that the system and reports are correctly configured and validated to ensure that HRMS data is available and accurate.
Perform quality checks and identify corrective and preventative actions.
Prepare business cases, management reports and presentations as required.
Manage and conduct UAT and quality checks on new IT solutions/enhancements.
Prepare and evaluate HC trends and KPIs to provide management with monthly status reports
Consult with functional unit management and personnel to identify, define and document business needs, drivers, objectives, current operational procedures, problems and input and output requirements
Quantify operational, financial and business advantages of the proposed solution for the stakeholder.
Liaise with the both internal and external parties to gather requirements and acquire consensus on the key objectives.
Business Analyst with Upstream Oil & Gas experience, strong process mapping (Visio) and good stakeholder interview skills.
Coordinate project delivery by participating in design reviews and walk-throughs to communicate systems designs and validate proposed solutions.
Ensure understanding and user acceptance of all Information Management tools and improve user autonomy
Analysing Purchasing, Inventory, warehousing and Supply Chain process and reports
Conduct training and refresher course for Microsoft Dynamics AX 2009
Provide Onsite and Phone support in for end-user on day to day basis
Project planning involvement for upgrading to Microsoft Dynamics AX 2012
Making sure only the go forward business model is included (internal maintenance and parts movement not relevant)
Establishment of (service level) target lead times throughout the chain.
Implementation of Microsoft Axapta 2012
• Develop projects plans, achieve approval, manage a project’s implementation and provide management with progress reports.
• Communicate development of project plans with senior managers.
• Manage project resources, both internal and external, and communicate to stakeholders in a timely manner.
• Manage the review of business processes and implementation of systems to achieve business objectives.
• Creation of user manual and master data (Item masters, projects, dimensions)
• Conduct end user training, UAT and Support.
Implementation of Microsoft Dynamic AX (Version 2012 and 4.0) in Dubai and remote locations within Afghanistan and Somalia
• Analysing and implementing ERP outside the UAE
• Plan, organize, test and evaluate the ERP systems for Finance, Operations and Supply Chain
• Organise events and meetings, resolve escalated customer issues
• Meet with clients and users to discuss system requirements, specifications and timelines
• Responsible for the quality assurance, efficiency, effectiveness and overall quality of developed ERP System
• Point of Contact of ERP for the Fuels business unit
• Develop documentation, reports and provide statistics on projects to track performance
• Maintain and support the day to day operation, Support the supervisor in administrative issues, Conducting user training
• Guide the reporting of all development and implementation of ERP, Knowledge in TRAX, FMIS, AFIS and Wings for senior management
Directly reported to the Regional Director of the Company regarding the status and development of the corporate IT Infrastructure
• Formulated and Developed the Corporate IT infrastructure and oversaw its implementation.
• Refined planning and organizational skills that balance work, team support and ad-hoc responsibilities in a timely and professional manner
• Implementation of Time and Attendance System
• Managed the operation, maintenance and documentation of the Corporate IT infrastructure.
• Led the network maintenance and team and supervised their daily activities.
Successful installation and implementation of Windows 2003 / 2008
• Successful configuration and installation of Internet/Intranet, Administered, maintained and monitored the Local Area Network, Successful configuration and security installation on Network switches. Hardware and Software Repair and Maintenance
• Conduct user’s training.
• Approved computer hardware configuration and specification for purchase
• Provide Onsite and Phone support in for End-user’s hardware, software and Windows operating systems problem.
• Ensured proper implementation, management and support of all related IT Service Support infrastructure, enabling its proper operation and delivery of support services required for the business.
Philippine Long Distance Telephone Company (PLDT) - Philippine's largest telecommunications Cavite, Philippines company
March 2003 - December 2004
Customer Service Representative
• Effectively managed many different responsibilities simultaneously
• Accepted new customer applications by phone and assisted in general customer service duties
• Advised clients on appropriate equipment for their needs
• Responsible to prepare presentation about billing, installation, reservations & promotions
• Create weekly report about sales
3rd placer for System analysis design class. Speaker for some student and teacher seminar
Bachelor of Science in Computer Science AMA Cavite University Dasmariñas Cavite, Philippines Graduate (2001 - 2004) Microsoft Certified Technology Specialist: Windows Vista Configuration (MCTS) MCP ID: 6287101