Branch Manager
Audi
Total years of experience :8 years, 8 Months
Branch Manager. Audi.
Brussels, Belgium. June 2012- to present.
Branch manager of a premium brand. Total staff of +25 (white and blue collars)
900 new cars sold in 2014 with a track record in quality results.
Responsibilities:
- Coach sales team.
- Manage; coordinate sales force to meet sales, quality and profit targets.
- Increase after-sales profitability
- Increase after-sales customer satisfaction.
- Communicate and report with brand importer.
- Analyse and issue action plans against results.
- Implement import and brand vision and procedures.
- Analyse and follow financial results against target.
Sales Manager. Volkswagen.
Brussels, Belgium. February 2011- May 2012.
Head of the sales department (5 salesmen, 1 fleet advisor, delivery advisor +1000 new cars sold yearly with a track record in quality results.
Responsibilities: - Coach sales team.
- Manage, coordinate sales force to meet sales, quality and profit targets.
- Delegate and follow junior staff.
- Communicate and report with brand importer.
- Analyse and issue action plans against results.
- Reporting to branch manager and propose solutions.
- Customer satisfaction increase.
- Profitability growth.
Japanese World leader in automotive equipment.
Brussels, Belgium and Birmingham, United Kingdom
Interface between assigned customers (Honda, Jaguar, Toyota, PSA, etc) . I lead negotiations, coordinated and controlled the projects. Project implementation.
Million Euro project management with different customer corporate behaviours.
Responsibilities:
- Prepare, lead and conclude negotiations.
- Coordinate, control and administer assigned projects both internally and externally with all parties (manufacturing sites, planning, customers, etc.)
- Prepare Short and long term Sales Plan
- Delegate with clear instructions. Evaluate and monitor junior members.
Ground Operations Director. Salena Holding. C.A.A.
Kinshasa, DRC. June 2007 - January 2009
Manage, coordinate, implement and follow the ground operations for the whole
network (32 stations in the DRC + Entebbe, Uganda and 800 staff) . Challenge: European standards for the whole ground operations.
Opened 8 stations throughout Central Africa, hiring, purchasing, training, etc.
Responsibilities: - Auditing
- Staff management, training and evaluation
- Reporting
- Accounting
- Purchasing
- Administration
- Negotiation
- Contact between company and various institutions (I.A.T.A., Airbus, Civil Aviation, etc.)
- Supervision of budget.
Ground Operations Deputy Manager. Salena Holding. C.A.A.
Kinshasa, DRC. Jan 2006 - May 2007
Ensure proper coordination of all transport, logistic and warehousing for the hub in Liege. Managing 80 staff on 3 shifts 7 days a week.
+ Managing the Air France ground operations in Kinshasa. Check-in, load control, security, boarding, human resource and training.
Also supervising the ground operations of the other customer airlines such as Ethiopian, Avient, Royal Air Maroc, etc.
Responsibilities: - Ground Handling Coordination
- Equipment purchasing
- Administration (transport documents, reporting, cost control, staffing)
- Supervision of flight operations, trucking and warehousing
- Coordination of the Cargo office (Sales)
Qualities Hard working, team spirit, I love new challenges. Analytic approach in all situations. I never lose control and always have a target oriented way of dealing with the unexpected.
Multicultural management experience.