IT Support Engineer
OMA Emirates
مجموع سنوات الخبرة :3 years, 11 أشهر
Operational Level Server Administration
Daily MIS Generation
Responsible for the POS Management
B2B and B2C Application Tester
Inventory Management
Card Production and Management
Onsite Technical Support
Performed root cause analysis and general troubleshooting.
Collaborated with outside departments to implement
system-wide improvements.
Removed and replaced malfunctioning components to
correct hardware problems.
Patched software and installed new versions to eliminate
security problems and protect data.
Helped streamline repair processes and update procedures
for support action consistency.
Tested new product offerings prior to release to assist
development team in bug identification.
Worked with software development team on reported errors
and bugs on newly released software and assisted in
deployment of release fixes.
Created support documentation that empowered and
enabled user community to extend skills, leverage system
features and find resolutions to questions without
intervention from support team.
Identified and tracked defects with Mobile/Web App and
supported developers in resolving problems by completing
additional tests.
Wrote and optimized test cases to maximize success of
manual software testing with consistent, thorough
approaches.
Performed load and database testing.
Completed in-depth usability testing on Windows, Android
and iOS mobile devices.
Authored and maintained well-organized, efficient and
successful manual test cases for entire team.
Evaluated function, performance and design compliance of
every product against design standards and customer needs
DEPLOY, CONFIGURE AND MANAGES THE DEVICES ON THE MDM SERVER, TROUBLESHOOT AND FIX ANDROID TABLET AND IPAD, MDM
SERVER ADMINISTRATOR, B2B AND B2C APPLICATION TESTER, PROCESS AND WORKFLOW DEVELOPMENT AND IMPLEMENTATION, B2B AND
B2C SUPPORT, IMAGE EDITING. EMAIL MARKETING ADMINISTRATOR.
Graduate of a Bachelors degree in Computer Science