Arnold Bonagua, Level 2 Technical Support Representative

Arnold Bonagua

Level 2 Technical Support Representative

Teletech

Location
Philippines
Education
Diploma, Computer Technician
Experience
10 years, 7 Months

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Work Experience

Total years of experience :10 years, 7 Months

Level 2 Technical Support Representative at Teletech
  • Philippines
  • August 2007 to July 2010

DUTIES AND RESPONSIBILTIES

1. We provide DSL technical support to Verizon Online Customer in the US.
2. Provide Basic Technical Computer repair by phone
3. Installations of different programs supported by the account
4. Provide Troubleshooting
5. Computer Networking System
6. Computer Repairs
7. Provide recommendation and upgrade assistance
8. Installation of Anti-virus and Firewall
9. Perform other function as maybe assigned by the superior

VERIFIER at COMMISION ON ELECTIONS
  • Philippines
  • April 2007 to August 2007

DUTIES AND RESPONSIBILTIES

1 We verify and checked the Election Returns to be used in incoming election.
2 Perform other function as maybe assigned by the superior

ENCODER/SURVEYOR at PROCUREMENT WATCH INC (PWI)
  • Philippines
  • September 2006 to March 2007

DUTIES AND RESPONSIBILTIES

1. We initialize the DEEM Project (Deferential Expenditure Efficiency
Development)
2. Perform survey and interview investigations.
3. Encode the acquired data to the computer.
4. Make a daily report to my immediate superior.
5. Perform other function as maybe assigned by the superior

ENCODER at FELLOWSHIP OF CHRISTIANS IN GOVERNMENT
  • Philippines
  • May 2005 to September 2006

DUTIES AND RESPONSIBILTIES

1. Arrange appointment with the doctor for door to door visitation.
2. Encode and Make a schedule of activities
3. Update Zonal Values with the BIR
4. Tax Information Campaign
5. Dissemination of EPRA’s Primer
6. Perform other function as maybe assigned by the superior

Owner at Heaven Touch Internet Cafe
  • Philippines
  • January 2000 to April 2006

DUTIES AND RESPONSIBILTIES

1. Assemble computers, and installations of programs
2. Troubleshooting, Networking, Repairs
3. Conduct Computer tutorials
4. Entertain and assist clients
5. Promote new services

Education

Diploma, Computer Technician
  • at The BESTech
  • October 2007

3rd Honorable Mention

Bachelor's degree, Bachelor of Science in Accountancy
  • at Far Eastern University
  • October 2006
High school or equivalent,
  • at Andres Soriano Junior Memorial School
  • March 1993

Specialties & Skills

Installations
Installation
Science
Tutorials
Routing
 Knowledge in Computer Assemble, Troubleshooting & Computer Repair.
 Knowledge in general accounting, financial reporting and monitoring
 Knowledge in Graph, Chart and Statistical Reporting
 Specialize in Networking, Routing and Internet Sharing
 Knowledge in Xerox Machine and other Office Equipments
Driving Vehicles
 Computer Literate (Microsoft Word, Excel, Power Point )

Languages

English
Expert
Filipino
Expert