Arooj Abbasi

During my time in Sidra I worked on various projects and teams. Some of my key responsibilities were,

Initiated new process design
Ensured key service delivery via implementation of new processes and oversight,
Collaborating with other service lines to ensure seamless end to end delivery.
Ensuring correct provision for all new hires.
Providing business intelligence to Executive Director Level.
Managing relationships between different departments in the organisation.
Engaging in complex and challenging HR Transformational environment.
Ability to deal effectively existing issues and problems.
Management information
Developing and coordinating Staff Bank project by working with various teams.
Providing system training to clinical staff (My HR- Staff Bank).

Lane Construction is the fourth biggest construction company in United States. Lane Mideast Qatar won their first project in Qatar in 2014 and partnered with two local companies Solid General Construction and Tadmur Ltd and hare operating in Qatar as Lane Solid Tadmur (Joint Venture). The project I am currently working on is building an infrastructure in Al-Wakrah City in Qatar.
Duties and Responsibilities:
• Processing all applications for employment visa, residence visa, exit visa and driving license.
• Maintaining all the records for the labour on site and office staff.
• Using JD Edwards to record man and equipment hours, hiring and terminating employees on the system, producing weekly and monthly reports and making month end adjustments.
• Maintaining various reports on monthly basis, such as staff holiday schedule, employee master lists, hourly master list and attendance register etc.
• End of the month reconciliation.
• Issuing correspondence to consultant and the subcontractors.
• Using Share Point to send documents (Drawings, Correspondence etc ) to the consultant.
• Assisting Management to prepare reports for the Board Meetings.
• Advertising for available positions and organsing interviews for the suitable candidate with the project manager and department head.
• Attending educational workshops to maintain technical knowledge.

As a Compliance Manager /HR Manager my main duties were to assist compliance officer to ensure all the activities in the firm are in accordance with the compliance procedure authorized by the QFCRA. Additionally maintain and enhance the organization's human resources by planning, implementing, and evaluating employee relations and human resources policies.

As a compliance manager my duties were to ensure that all the applications that are submitted from the consultants for the clients are in accordance with the guidelines provided by the Qatar Financial Centre Regulatory Authority. We had team of 7 consultants and on average we had between 9 to 10 reports to check. All the reports were consisted of Financial need Analysis, Recommendation report and Risk questionnaire. The final application was processed and send to financial product provider such Zurich and Generali after all the documents were checked and signed by the Compliance Officer.

In addition to this I was also managing policy servicing team. This was to ensure that all client under IFs are getting the quality service, for example if the client want to surrender the policy, premium reduction or increase in monthly premiums etc.

IFs had over 400 clients, I was also responsible to check crucial record of the clients - for example if the clients passports and Qatar ID is in date or not, updating their addresses etc.


Other duties Include:
• Planning, organization and control of the day-to-day administrative and operational AML activities.
• Developing & delivering, under the guidance of Compliance Officer the Training material to Financial Advisors regarding AML Rules & Regulations.
• Assisting Compliance Officer with the Annual Regulatory Reports.
• Assisting Compliance Officer in developing the procedures to make the operations effective.
• Regular meetings with the Regulators to introduce robust approach to our compliance procedures.
• Maintaining Consultants CPD Records.
• Maintaining, and monitoring client’s policies.
• Discussing emerging issues with Compliance Manager and the consultants
• Assisting Compliance Officer to prepare a management report regarding compliance operations and progress.

As a HR manager I was working very closely with Immigration Department of Qatar Financial Centre (Qatar) to do the following

• To process new employees work visas and resident permits.
• Cancelling work visas and resident permits for the employees who are leaving the company. Ensuring all the procedures are followed correctly.
• Conducting regular training programmes.
• Maintains management guidelines by preparing, updating, and recommending human resource policies and procedures.
• Advertising company’s vacancies using different online portals such as company’s website and LinkedIn
• Maintaining human resource record by designing a filing and retrieval system; ensuring all the past and current records are up to date.
• Keeping record of KPI’s to ensure all the consultants are meeting their individual monthly targets.

Ilford Homes Estate Agents was a new business established in 2011. When I started in the company I soon realized that I had the opportunity to use the knowledge I gained in my degree and apply it in real situation. I introduce various new methods of advertising by using portals such as right move, find a property etc. My duties involved negotiating with landlords and tenants, business development (Clients/Customers) carrying out staff appraisals, managing performance, marketing new properties using various social media websites, managing appointments and assisting consultants to meet their monthly targets. I also ensured that the distribution of our leaflets with new offers is done regularly, and all the online portals were updated accordingly.
As a Sales and Lettings Manager I was managing team of 9 staff. Including 4 office members and 5 consultants. I needed to make sure that on average we secure 20 rental properties every week in order to hit our weekly KPI’s as a team by using various methods such as calling existing land lord, looking for new landlords by using local newspaper, Gumtree and networking. In a Sales role it is very crucial to keep your staff motivated. In order to achieve that I use to organise monthly dinners for the staff, weekly progress meetings and target board (To highlight the performance of each employee).

• Achieving personal and branch forecasts while maintaining highest standards of customer care and ethical conduct in all business dealings.
• Valuing properties to let
• Business Development (introducing landlords to the business by using various marketing tools), cold calling and networking.
• Ensuring that company has up to date knowledge of the market and competitors activities
• Providing a first class service to current and potential landlords and tenants.
• Negotiating with the landlord and the tenants.
• Introducing new marketing techniques to the business.
• Monitoring staff performance.
• Maintaining clients and customer’s record
• Maintaining company’s internal accounts.
• Managing staff’s monthly payroll & interviewing potential Trainee Consultants.
• Developing Business expansion plan.

During my time in University I got the opportunity to work on different projects for the university.
• Telephone Fundraiser: Contact University of Greenwich Alumni and convince them to make a donation towards projects such as Student Hardship Fund, Learning Resource Fund and Opportunities Fund.
• Library Attendant: My main duties were to manage the library during the night, dealing with student queries and general librarian tasks. I was given the opportunity to run Greenwich’s busiest library delegating tasks to my team and ensure the safety and welfare of the students.
• Adminitrator: I was on this project throughout my 3 years of University. My main task was to transfer all the paper base information to the computerised database.

BMG is a research and consultancy company which deals with mainly council and government survey projects
• Cold Calling,
• Convincing people to participate in market research
• Arranging Scheduled call backs.
• Gathering the data and producing the findings
• Managing Team performance