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Arousa Bakhsh, Service Delivery Officer

Arousa Bakhsh

Service Delivery Officer·Binzagr Unilever

Saudi Arabia

Bachelor's degree, Marketing

Work experience

Total years of experience: 19 years, 2 months

Service Delivery Officer

January 2009 - Present

Binzagr Unilever

Jeddah, Saudi Arabia

January 2009 - Present

• New joiners updates:
1. PeopleSoft update(the payroll system in Unilever)
2. Unify update ( leave, bank account system in Unilever)
• Issue Contract.
• Process Resignations/Redundancy/Termination
• Awareness of all policies & procedures.
• Managing employee filing system
• Manage employees life cycle
• Manage GOSI (addition & deletion).
• Process Housing, car, and education applications.
• Employment Contract Administration (e.g. production of new contracts and update of existing contracts)
• Employee Data Set Up and Record Maintenance (e.g. input and maintenance of PeopleSoft records and other employee record systems including personal files)
• Organization Structure and Data Integrity Maintenance (e.g. input, maintenance and provision of organization structure information)
• Employee and Workforce Reports (e.g. standard and non-standard reports from PeopleSoft and other legacy systems)
• Customer Service - Employee Queries, References and Statements
• Admin. of all “Exit” activities (e.g. document production and record maintenance, Work Force Administration Service Legal Agreement’s)
• Manage team and ensure data and related information integrity and confidentiality
• Keep custody of HR policies, processes (process maps) and other legal documents,
• Interface with local/country Service Delivery Specialists
• Legal and policy compliance.
• Implement accurate and timely reward related employee changes to payroll
• Obtain and support the implementation of learning calendar on site.
• Support activation of Personal Development Plan cycle and communication material
• Leave / Ticket administration (Unify)
• Education, housing and car advance approval process
• Manage the Overtime for every month
• Partly manage HR Business Partner roll in the Factory for 9 months
• Managing Management Trainee life cycle-KSA
• HR-Service Delivery Induction pack presenter for new joiners-KSA
• Partly Recruitment Office assistant.

Company industry:
FMCG
Job role:
Human Resources and Recruitment

HR Coordinator

April 2007 - January 2009

Arabian Entertainment Company LTD.

Jeddah, Saudi Arabia

April 2007 - January 2009

• Maintaining, updating and providing all personnel documents (CV’s, employee contracts, qualification & experience documents, passports, photocopies of all official documents like iqamas e.t.c), departmental procedures, and archive systems, various departmental reports, circulations and other related documents from and to HR Department.
• Assisting and coordinating with Human Resources & government relation officer, for providing support in Human Resource Development Fund issues.
• Maintaining and calculating all Government Social Insurance issues
before end of each month.
• Entering payroll data in Oracle Payroll system, and providing timely and
accurate reports to the other departments as per there requirement.
• Established a filing system relevant to the needs of the department and
subsequently maintaining them for the purpose of accuracy and timely
usage.
• Maintaining and updating all “TAKAFUL TA'AWUNI” related issues
every month.
• Preparing all company policies in coordination with the HR Manager.
• Entering all the information related to the company employees all
ALJAWAZAT system.
• Controlling Baladia Helth Card for all staff

Company industry:
Catering, Food Service, & Restaurant
Job role:
Human Resources and Recruitment

Education

King Abdulaziz University

February 2006

February 2006

Bachelor's degree, Marketing

Saudi Arabia

GPA (point): 3.93 out of 5

GPA (point): 3.93 out of 5

GPA 3.93

Skills

Oracle HR
Expert
Oracle HR
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Leadership
Intermediate
Leadership
Intermediate
Brainstorming skills
Expert
Brainstorming skills
Expert
Interviewing Skills
Intermediate
Interviewing Skills
Intermediate
Making connections
Expert
Making connections
Expert
Personal Productivity
Expert
Personal Productivity
Expert
Communication Skills
Expert
Communication Skills
Expert
Negotiation skills
Expert
Negotiation skills
Expert
Social Networking
Expert
Social Networking
Expert
Problem Solving
Intermediate
Problem Solving
Intermediate
Oracle HR
Expert
Oracle HR
Expert

Languages

Arabic
Expert
English
Expert
Urdu
Intermediate

Training and Certifications

Certifications
Management Consultant certified by Ministry of Commerce & Investment.
Mar 2019

Hobbies

  • Traveling
  • Reading
  • Painting