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Arpita More, Senior Operational manager

Arpita More

Senior Operational manager·Green Line Cargo Land Transport LLC

United Arab Emirates

Higher diploma, Finance Management

Work experience

Total years of experience: 4 years, 1 months

Senior Operational manager

January 2023 - January 2026

Green Line Cargo Land Transport LLC

Dubai, United Arab Emirates

January 2023 - January 2026

• Planned, supervised, and controlled daily transport operations to ensure timely and safe delivery of cargo.
• Managed fleet operations including vehicle allocation, route planning, trip scheduling, and load optimization.
• Supervised drivers and operational staff; prepared duty rosters, monitored attendance, performance, and
discipline.
• Ensured compliance with UAE transport laws, traffic regulations, safety standards, and company policies.
• Coordinated with maintenance teams to monitor vehicle servicing, breakdowns, registration, insurance, and
permits.
• Controlled operational costs including fuel consumption, vehicle maintenance, and third-party service
expenses.
• Liaised with the accounts department for payroll inputs, vendor payments, budgeting, and cost monitoring.
• Handled customer coordination, addressed operational issues, and ensured client satisfaction.
• Prepared operational reports, MIS, and performance summaries for management review.
• Implemented standard operating procedures (SOPs) and internal controls to improve efficiency and reduce
risk.
• Supported internal and external audits by maintaining accurate operational records and documentation.
• Assisted management in expanding operations, onboarding new vehicles and drivers, and improving service
capacity.

Company industry:
Distribution, Supply Chain & Logistics
Job role:
Management

Customer Support Executive

January 2022 - January 2023

Teleperformance

Mumbai, India

January 2022 - January 2023

UK Credit Card Process
• Handled inbound and outbound customer calls for UK-based credit card clients.
• Assisted customers with card activation, billing queries, fraud checks, and payments.
• Maintained high-quality service standards and achieved performance targets.
• Provided accurate information while adhering to compliance and security guidelines.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Education

International Business Management Institution

September 2020

September 2020

Higher diploma, Finance Management

Germany

GPA (rating): Excellent

GPA (rating): Excellent

International Business management institution

August 2020

August 2020

Diploma, Social Welfare And Business Management

Germany

GPA (rating): Excellent

GPA (rating): Excellent

International business management institution,berlin

January 2020

January 2020

High school or equivalent, Business Administration

India

management institution,berlin

January 2020

January 2020

High school or equivalent, financial Management

India

International

January 2020

January 2020

High school or equivalent, global governance

India

University of Mumbai

January 2019

January 2019

Bachelor's degree, Commerce

India

Cost accounts of india

January 2016

January 2016

Master's degree, cost managment accounting

India

Bayt.com tests

IQ Test

Administrative and Support Service

Skills

Reconciling
Expert
Reconciling
Expert
VAT
Expert
VAT
Expert
Accounts
Expert
Accounts
Expert
Advance Excel
Expert
Advance Excel
Expert
Tally erp9
Expert
Tally erp9
Expert
payments
Intermediate
payments
Intermediate
microsoft powerpoint
Expert
microsoft powerpoint
Expert
accounting
Intermediate
accounting
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
COMPLIANCE REPORTING
Intermediate
COMPLIANCE REPORTING
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT CRM SOFTWARE
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT CRM SOFTWARE
Intermediate
FINANCE
Intermediate
FINANCE
Intermediate
LOGISTICS
Intermediate
LOGISTICS
Intermediate
LOGISTICS MANAGEMENT
Intermediate
LOGISTICS MANAGEMENT
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
OPERATIONS MANAGEMENT
Intermediate
OPERATIONS MANAGEMENT
Intermediate
Microsoft Office
Expert
Microsoft Office
Expert
Management
Expert
Management
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
Administration
Expert
Administration
Expert

Languages

English
Expert
Hindi
Expert
Marathi
Expert

Training and Certifications

Certifications
Mini MBA
International business management institution,Berlin Show credentials
Diploma In Financial Management
International business management institution,Berlin Show credentials
Diploma on Business Management
International business management institution,Berlin Show credentials
Diploma in Global Governance
International Business Management Institution,Berlim Show credentials

Hobbies

  • listening to music,traveling
  • Driving,