Arpita More

• Planned, supervised, and controlled daily transport operations to ensure timely and safe delivery of cargo.
• Managed fleet operations including vehicle allocation, route planning, trip scheduling, and load optimization.
• Supervised drivers and operational staff; prepared duty rosters, monitored attendance, performance, and
discipline.
• Ensured compliance with UAE transport laws, traffic regulations, safety standards, and company policies.
• Coordinated with maintenance teams to monitor vehicle servicing, breakdowns, registration, insurance, and
permits.
• Controlled operational costs including fuel consumption, vehicle maintenance, and third-party service
expenses.
• Liaised with the accounts department for payroll inputs, vendor payments, budgeting, and cost monitoring.
• Handled customer coordination, addressed operational issues, and ensured client satisfaction.
• Prepared operational reports, MIS, and performance summaries for management review.
• Implemented standard operating procedures (SOPs) and internal controls to improve efficiency and reduce
risk.
• Supported internal and external audits by maintaining accurate operational records and documentation.
• Assisted management in expanding operations, onboarding new vehicles and drivers, and improving service
capacity.

UK Credit Card Process
• Handled inbound and outbound customer calls for UK-based credit card clients.
• Assisted customers with card activation, billing queries, fraud checks, and payments.
• Maintained high-quality service standards and achieved performance targets.
• Provided accurate information while adhering to compliance and security guidelines.