Back Office Engineer
ZTE Corporation
Total years of experience :12 years, 9 Months
Major Responsibilities:
Experience of fault management, configuration management, log management, performance management and troubleshooting in Nokia Siemens Networks Radio Commanders, ZTE Netnumen and Huawei IM2000 Clients
In-depth knowledge of 240XL Siemens and ZTE ZXSDR BTS
Person of contact (POC) for Telenor Pakistan North-1 region (formerly Central-1)
Stats based root cause analysis and troubleshooting of network issues and their resolution with the coordination of field operations
Reporting, analysis, troubleshooting and escalation of BSS Quality trouble tickets, RF KPI trouble tickets (CSSR, DCR, TCH Availability and Assignment Success Rate, Equipment Drops, HOSR, Sync loss, TRX UL and DL Quality, No Voice, transcoder drops) and Worst Cells Report to field operations for timely resolution
Reporting, analysis and escalation of High Revenue Sites with degraded TCH Availability, Repeated Outages, No Traffic Cells, Power Alarms, Rectifier Fault Alarms, Top 5 Outages of the Week, Back Office (SLM Team) Performance Report, Network Analysis report (NAR) and Network Outages Report (NOR) to field operations for timely resolution
Customer complaints analysis, resolution and timely feedback as well as weekly meetings with customer regarding network improvement plans and customer complaints
Initiating, planning and implementing projects to improve network performance. Past projects include:
Nationwide Cell Level Faults Recovery Project
Nationwide Network TCH Availability Improvement Project over the period of 20 days
Management Escalated Worst Sites Improvement Project
Pakistan Telecommunication Authority Inter Operator Benchmarking Project for 498 sites
Nationwide Faulty Rectifiers Replacement
Implementation of Intelligent Shutdown (ISD) Feature on more than two thousand cells nation wide
Responsible for providing 2nd level Support (SLM) and faults recovery guidance to field teams (FLM)
Hardware configuration, creation and deletion, E1 loop-break testing, alarm testing, soft and hard reset for hardware recovery, intelligent shutdown (ISD) implementation, power testing, software up gradation, locking and unlocking of hardware, E1s, TRXs, timeslots and sub timeslots, extraction of alarm logs, site configuration and cell level stats files from NMS Clients
NOC support regarding fault recovery, and performing Local Monitoring in case of O-link or NMS failure
SLA compliance tracking for KPI, Quality and Outages trouble tickets
Coordination with 3rd Level Support, Nokia Siemens Network Care, RF regional teams and VSAT media provider teams for timely resolution of network issues
ZTE ZXSDR Equipment (RRU and RSU) tracking against model type that includes availability and required count of each type region wise, weekly record of faulty and repaired RRUs/RSUs and their regional distribution plan, assuring availability of equipment in all regions on time
ZTE Corporation Pakistan April 2012 - to date
• Second Line Maintenance (Back Office) Engineer on Telenor Pakistan Managed Services Project
Major Responsibilities: • Experience of fault management, configuration management, log management, performance
management and troubleshooting in Nokia Siemens Networks Radio Commanders, ZTE Netnumen and
Huawei IM2000 Clients
• In-depth knowledge of 240XL Siemens and ZTE ZXSDR BTS
• Person of contact (POC) for Telenor Pakistan North-1 region (formerly Central-1)
• Stats based root cause analysis and troubleshooting of network issues and their resolution with the coordination of field operations
• Reporting, analysis, troubleshooting and escalation of BSS Quality trouble tickets, RF KPI trouble tickets
(CSSR, DCR, TCH Availability and Assignment Success Rate, Equipment Drops, HOSR, Sync loss, TRX UL and DL Quality, No Voice,
transcoder drops) and Worst Cells Report to field operations for timely resolution
• Reporting, analysis and escalation of High Revenue Sites with degraded TCH Availability, Repeated
Outages, No Traffic Cells, Power Alarms, Rectifier Fault Alarms, Top 5 Outages of the Week, Back Office
(SLM Team) Performance Report, Network Analysis report (NAR) and Network Outages Report (NOR) to field operations for timely resolution
• Customer complaints analysis, resolution and timely feedback as well as weekly meetings with customer regarding network improvement plans and customer complaints
• Initiating, planning and implementing projects to improve network performance. Past projects include: • Nationwide Cell Level Faults Recovery Project
• Nationwide Network TCH Availability Improvement Project over the period of 20 days
• Management Escalated Worst Sites Improvement Project
• Pakistan Telecommunication Authority Inter Operator Benchmarking Project for 498 sites
• Nationwide Faulty Rectifiers Replacement
• Implementation of Intelligent Shutdown (ISD) Feature on more than two thousand cells nation wide
• Responsible for providing 2nd level Support (SLM) and faults recovery guidance to field teams (FLM)
• Hardware configuration, creation and deletion, E1 loop-break testing, alarm testing, soft and hard reset for hardware recovery, intelligent shutdown (ISD) implementation, power testing, software up gradation,
locking and unlocking of hardware, E1s, TRXs, timeslots and sub timeslots, extraction of alarm logs, site
configuration and cell level stats files from NMS Clients
• NOC support regarding fault recovery, and performing Local Monitoring in case of O-link or NMS failure
• SLA compliance tracking for KPI, Quality and Outages trouble tickets
• Coordination with 3rd Level Support, Nokia Siemens Network Care, RF regional teams and VSAT media
provider teams for timely resolution of network issues
• ZTE ZXSDR Equipment (RRU and RSU) tracking against model type that includes availability and required
count of each type region wise, weekly record of faulty and repaired RRUs/RSUs and their regional
distribution plan, assuring availability of equipment in all regions on time
China Comservice Pakistan (CCSI) February 2012 - April 2012
• PM, CM and Fueling coordinator for Mobilink O&M Project
Major Responsibilities: • Worked as Corrective Maintenance (CM), Preventive Maintenance (PM) and Fueling coordinator for
Mobilink North O&M Project in the regions of Bannu, Kohat and D.I. Khan
• Daily Telco issues escalation to field teams for resolution and their field response analyses
• Daily Fuel teams tracking and fueling records against each site
• Move plan for preventive maintenance teams, including quality assurance and timely follow up • Weekly audit of fueling on each site against generators consumption
• Tracking of spare parts from warehouses to sites and vice versa
• Guard and owner intervention issues resolution and negotiations
• Regular tracking of outages escalated by NOC and assuring timely movement of field teams
• Weekly meetings with customer for network improvement plans
• Training on ZTE BTS ZXSDR equipment
Major Responsibilities:
Worked as Corrective Maintenance (CM), Preventive Maintenance (PM) and Fueling coordinator for Mobilink North O&M Project in the regions of Bannu, Kohat and D.I. Khan
Daily Telco issues escalation to field teams for resolution and their field response analyses
Daily Fuel teams tracking and fueling records against each site
Move plan for preventive maintenance teams, including quality assurance and timely follow up
Weekly audit of fueling on each site against generators consumption
Tracking of spare parts from warehouses to sites and vice versa
Guard and owner intervention issues resolution and negotiations
Regular tracking of outages escalated by NOC and assuring timely movement of field teams
Weekly meetings with customer for network improvement plans
Training on ZTE BTS ZXSDR equipment
Alcatel-Lucent Pakistan September 2011 - January 2012
• Trainee Engineer on Zong (CMPak) Managed Services Project
Major Responsibilities: • Four months internship at Alcatel-Lucent Pakistan in Transmission (SDH) and Network Management
System (NMS) department
• Reporting of aligned and misaligned Network Equipment (NE) links, creation, deletion, IP
configuration and pinging of NE on Alcatel-Lucent NMS client
• Introduction to Alcatel-Lucent BSS and Transmission equipment and occasional site visits
Major Responsibilities:
Four months internship at Alcatel-Lucent Pakistan in Transmission (SDH) and Network Management System (NMS) department
Reporting of aligned and misaligned Network Equipment (NE) links, creation, deletion, IP configuration and pinging of NE on Alcatel-Lucent NMS client
Introduction to Alcatel-Lucent BSS and Transmission equipment and occasional site visits
• BS in Electronics Engineering (major in Telecom) 2007 - 2011 Mohammad Ali Jinnah University, Islamabad • Maneuvering Control of two-wheeled balancing robot via BT remote device built by using Lego Mindstorms NXT Brick (Final Year Project)