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Keshan Silva, Supervisor

Keshan Silva

Supervisor ·SK Foods (Cloud Kitchen)

Qatar

High school or equivalent, Business And Commerce

Work experience

Total years of experience: 6 years, 5 months

Supervisor

January 2020 - February 2025

SK Foods (Cloud Kitchen)

Kalutara, Sri Lanka

January 2020 - February 2025

Maintained cleanliness and hygiene standards across service areas.
Trained and led service staff to manage rush hours efficiently.
Monitored customer feedback and ensured consistent service
satisfaction.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

Front Office supervisor

January 2019 - June 2020

Arpico Super Center

Kalutara, Sri Lanka

January 2019 - June 2020

Greeted guests, managed dine-in café orders, and oversaw day-to-day
service.
Recommended menu items and upsold promotional dishes to increase
sales.
Supervised payments and billing accuracy using POS systems.
Ensured tables were reset promptly and dining area remained tidy and
welcoming.
Company industry:
Supermarket
Job role:
Customer Service and Call Center

Front Office Supervisor

October 2018 - January 2019

Arpico Super Center

Kalutara, Sri Lanka

October 2018 - January 2019

Assisted customers with inquiries and handled guest service operations.
Trained staff in customer etiquette and operational procedures.
Performed cash handling, order processing, and billing using POS software.
Supported general cleanliness and team coordination on the floor.
Company industry:
Supermarket

Education

Ananda collage

August 2018

August 2018

High school or equivalent, Business And Commerce

Sri Lanka

GPA (point): 3 out of 4

GPA (point): 3 out of 4

GCE Advanced Level – Commerce Stream Business Studies | Economics | Accounting Successfully completed with a strong foundation in business principles, economic theory, and financial accounting, equipping me with analytical, commercial, and problem-solving skills relevant to business and customer-focused roles.

Skills

Team Handling
Expert
Team Handling
Expert
Money Handling
Expert
Money Handling
Expert
Cashiering
Expert
Cashiering
Expert
Supervision
Expert
Supervision
Expert
Customer services
Expert
Customer services
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
Team Leadership & Staff Management
Expert
Team Leadership & Staff Management
Expert
Sales & Promotions Handling
Expert
Sales & Promotions Handling
Expert
Cash Handling & Billing Operations
Expert
Cash Handling & Billing Operations
Expert
Communication & Coordination
Expert
Communication & Coordination
Expert
Technology & System Knowledge
Intermediate
Technology & System Knowledge
Intermediate
Time Management & Multitasking
Expert
Time Management & Multitasking
Expert
Operational Efficiency
Expert
Operational Efficiency
Expert

Languages

English
Expert

Training and Certifications

Certifications
GCE Ordinary Level
GCE Advanced Level – Commerce Stream

Hobbies

  • Reading