Jr.System support Engineer
Lulu group international
مجموع سنوات الخبرة :14 years, 11 أشهر
Installation of Windows Server DNS, DHCP, TCP/IP
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
Technical support activities on desktop support, network and server management.
Install, configure, diagnose, repair, maintain, and upgrade all Hardware, Desktop Operating System, Office 365 and any other authorized desktop applications.
Setting up and configuring new laptops and desktops with sophos Endpoint security solutions
Maintain Avaya IP telephone system
Completing internal user moves including phone.
Patching of network and phones
Diagnose and resolve technical issues
Undertake small to medium-sized IT projects as instructed by the Team Lead
Maintain computer peripheral devices like printers, Scanners etc. and resolve associated problems.
Support and maintain MS Server/Desktops and Motorola PDTs.
Support PC, Laptop, Mobile, Printers, Scanner, LANs, WANs, network segments, Internet, and intranet systems.
Server administration FTP Server, CUPS Server, SAN Storage. Windows Server 2008
Support FORGINET firewall.
Configuring WIFI systems
Add MAC ID to DNS Server
Support LANs, WANs, network segments, Internet, and intranet systems.
Maintain system efficiency.
Ensure design of system allows all components to work properly together.
Troubleshoot problems reported by users.
Make recommendations for future upgrades.
Maintain network and system security.
Analyze and isolate issues.
Monitor networks to ensure security and availability to specific users.
Evaluate and modify system's performance.
Identify user needs.
Maintain integrity of the network, server deployment, and security.
Ensure network connectivity throughout a company's LAN/WAN infrastructure is on par with technical considerations.
Design and deploy networks.
Perform network address assignment.
Assign routing protocols and routing table configuration.
Assign configuration of authentication and authorization of directory services.
Maintain network facilities in individual machines, such as drivers and settings of personal computers as well as printers.
Maintain network servers such as file servers, VPNgateways, intrusion detection systems.
Administer servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smart phones, software deployment, security updates and patches.
Maintain Servers, analyze, and troubleshoot hardware issues.
Support for day-to-day operational activities, and maintenance.
User administration, which includes creating user accounts, passwords, giving permissions etc.
Install new software releases and system upgrades: evaluate and install patches:
Server security maintenance, which includes antivirus updates, firewall management etc.
Configuration of Squid proxy
Resolve Operating system, application software related problems.
Troubleshooting of Hardware and Network Problems.
Printer administration and configuration of network printer.
Onsite support to the customers for maximum up time of their servers, PCs and network in Location.
Support an organization’s LAN and WAN.
Configuring and maintaining VLAN in switches.
Management of Windows XP, Vista, 7, Ubuntu
installing new IT systems
upgrading existing hardware and software
visiting home users to set up their PCs or fix faulty equipment
testing systems to make sure that they are working properly
servicing printers, scanners and other office equipment
preparing cost estimates for new installations
carrying out routine administration, like organising staff rotas.