arun Konkati

• Configuring BGP peers IPV4, IPV6, advertising them and troubleshooting it for any hits on the Circuits.
• Working on the redistribution of OSPF, iBGP and EBGP networks of Infonas and Clients.
• Troubleshooting VRF’s and MPLS VPN network for the clients and resolving on time
• Configuring QnQ circuits and implementing Spanning tree protocol to avoid any loops on network
• Configuring Route Maps, Bandwidth limit on the switches or Routers as per the customer SLA on the ports.
• Configuring Cisco 3550, 2950, 1841, 2841, 2900, 6500, ASR 1001, Cisco ASA’s 5500, Cube 5850, 5350 & 5450
• Configuring VLAN’s, VTP Domains, TACAC’s authorization on Routers and also telnet, ssh and console access.
• Configuring VPN users on Cisco ASA ASDM, ACL’s, SNMP binding, cloning the Primary ASA to secondary.
• Creating IPSEC, GRE, SSL VPN on the CISCO Routers i.e. 2911, 1800. ASR’s series routers.
• Configuring HSRP for the clients on Cisco ASR’s and providing them the subnets.
• Taking Backup’s to TFTP / FTP servers, comfortable with Linux platform and administration
• Creating Cross connects on Ciena 6500 platform, SMUX, 100G MOTR Card, OCLD cards.
• Monitoring the SDH Connections STM1, STM16 and STM 64 on CIENA Platform time to time.
• Creating VLAN’s on ALLOPTIC’s ONU’s for the clients and assigning them the bandwidth speeds.
• Working on Motorola Microwave and monitoring the bandwidth of the customers and packet loss.
• Troubleshooting VPN, MPLS connections and configuring VRF’s.
• Testing new devices in the lab and gaining knowledge, opening ticket with CISCO tac team and resolving the Issues on time.
• Password recovery through ROMMON mode for the cisco routers, upgrading the IOS through TFTP server.
• Taking back up of Vlan Database, IOS and its configuration for all cisco core switches and routers.
• Troubleshooting PRI Lines for any voice quality issues, capturing packets on Wireshark and resolving it
• Configuring the Voice interfaces like FXS, FXO, ISDN, T1/E1 PRI and also Fax protocol.
• Identifying the threat IP’s hitting on our network and blocking them on the Edge routers to avoid DDOS Attack.
• Creating Calling plan, SIP interconnects and ANI prefixes on GENBAND SBC.
• Creating prefix lists, templates, route-maps on the Cisco Edge routers to modify the parameter of the traffic and QOS.
• Ethernet Cable testing, crimping the cables for the new devices in the Datacentre.
• Working on Short and long-distance Fibre optic cables and testing their throughput using EXFO Testers.
• Configuring the GBIC cards 1GB - 10 GB for the Cisco Routers and Switches to support Fiber connections.

Key Result Areas:
• Supporting offsite clients through Email or phone support and onsite installation.
• Windows Server Maintenance and upgrading the patches, Exchange, Office 365 issues and cloud suggestions.
• Replacing the hardware for devices, improvising the performance of the workstations and domain computers.
• Configuring the mails, taking archive of outlook, back up and deleting unnecessary files.
• Restricting the access to the social networks in an office environment, domain restrictions and user policies.
• Printer support (Konica Minolta, Canon and HP), FTP and Fax issues and print server issues.
• Providing Technical support on Windows 7, 8.1, 10 and Mac including the phones and Tablets
• Creating the VPN users access, applying the firewall rules (Dell Sonicwall), upgrading Firmware’s of Firewalls, NAS and Windows.

Key Result Areas:
• Administering and monitoring Chat support tool i.e. Kayako and Zendesk.
• Processing the client requests according to the priority to the specific department and provide L1 Solutions through Email or replies.
• Supporting clients on VoIP, VPN issues, troubleshooting the voice quality, packet capturing, & decoding.
• Taking VM Backup’s, Snapshots, Applying firewall rules on ESXi 6.0 and hands on experience on VEEAM software.
• Administering and monitoring more than 1000 network devices through SNMP monitoring console i.e. Zabbix.
• Checking the Logs of the devices, taking appropriate actions to resolve the issue on time.
• Great knowledge on SSH, Telnet and SCP protocols for troubleshooting the network devices.
• Offering TCP/IP core networking services using Windows DHCP, WINS and DNS
• Supporting remote location using remote access ( Ammy, teamviewer, VNC, LogMeIn Technical Console, RDC)
• Upgrading data network equipment to latest stable firmware releases & managing backup for servers.
• Flexible with timings either day or night shifts as per GMT.
• Checking the logs on Servers for DDOS Attack, data leaking or unknown access and blocking them.
• Configuration of hosted IP voice services including ESXi Server instances for (Vibe, and IQsim ISSO).
• Configuring desktops, maintenance, troubleshooting, Antivirus, windows update and cleaning up files.
• Hands on Experience in SIP, H323 and ISDN cause code and resolving them in appropriate time.
• Developed excellent working knowledge of traffic flow and packet analysis software, such as Wireshark.
• Performing analysis of the packets through TCPDUMP, Iperf Commands, verifying the loss of packets on a node with the help of MTR command in Linux openwrt routers.

Key Result Areas:
• Supporting offsite clients through Email or phone support and onsite installation.
• Windows Server Maintenance and upgrading the patches, Exchange, Office 365 issues and cloud suggestions.
• Replacing the hardware for devices, improvising the performance of the workstations and domain computers.
• Configuring the mails, taking archive of outlook, back up and deleting unnecessary files.
• Restricting the access to the social networks in an office environment, domain restrictions and user policies.
• Printer support (Konica Minolta, Canon and HP), FTP and Fax issues and print server issues.
• Providing Technical support on Windows 7, 8.1, 10 and Mac including the phones and Tablets
• Creating the VPN users access, applying the firewall rules (Dell Sonicwall), upgrading Firmware’s of Firewalls, NAS and Windows.

Key Result Areas
• Provide L1 Technical support to end users of proprietary Software of Time Warner Cable ISP.
• Escalate Service questions to appropriate Client Representatives.
• Worked under Night Shifts as per the USA Timings to support the clients.
• Document all issues; generate reports dealing common problems and errors.
• Installing new desktops or software for the Project managers, Developers.
• Looking after the SLA’s Agreement of the clients supporting them on time.