IT Infra Project Manager
MITS Global Consulting Pvt Ltd
Total years of experience :14 years, 0 Months
Worked for IT Infra Migration projects of Yes Bank between 4 DCs for UAT & PROD setups.
Responsibilities:
Understanding IT Infra Architecture of existing and proposed setups with the help of bank’s application owner and application PM. Participating on KT sessions. Co-ordinating between various teams.
Making and keeping track of project plan in excel for UAT & PROD setups and assigning tasks in JIRA accordingly
Updating pre-requisites and proceeding accordingly.
Spinning VMs in UCD tool according to defined process & requirement.
Raising requests and changes in HP Service Manager and keeping track of them until completion. Presenting the project progress daily & weekly. Participating in Daily meeting with project director.
216 laptops replacement & IPSEC VPN Tunnel configuration.
Description: XPO Logistics Split into 2 different entities. Over 216 users in Mumbai came under XPO Logistics India Shared Services LLP. They were using HP IT Assets & accessories and we planned to give them Dell IT Assets & accessories. I was leading a team of 2 Deskside Engineers and 2 Vendor Engineers for the same and was reporting to IT Director, India. I was looking after dispatches of Dell Laptops as well. Planning started on 16th June 2021 and we successfully completed it on 27th Aug 2021 with the help of our Vendor & other Management Team.
Laptop imaging is done with the help of Vendor for which I coordinated between XPO’s US counterparts & Vendor’s network & server team for IPSEC VPN Tunnel configuration and Windows Deployment with PXE & WDS Servers
During the same time around 40 new joiners were onboarded, and I was continuously giving all 256 users support over phone, chat & remote.
Responsibilities:
Requirement gathering from XPO’s Management & Staff.
Planning of laptop delivery, dispatch & user communication.
Communication with Dell, Vendor, Management & Users.
Making sure that all laptops are ready with basic requirements of domain, software and access rights before dispatch.
Continuous communication with users with email templates for the updates of new Dell Assets.
Communicating with Vendor & XPO US Team for any issues during laptop imaging.
Continuous follow up with Vendor & US Team in the initial phase.
Making sure that my team and vendor gets proper update and access rights for successful completion of project.
Resolving user queries & IT issues once IT Assets reach them.
Looking after new joiner’s IT Assets requirement and prioritizing their requests.
Raising requests in SNOW for new starts and making sure that they get addressed.
Communicating with internal & external stakeholders.
Worked as O365 Admin, Domain Admin, Local Admin as well.
KT to new Joiners.
Worked together with Vendor & XPO US Team to establish the Tunnel and successfully completed laptop imaging with the help of US and Vendor Teams.
Reporting to IT Group Manager in UK & working with a global team.
Successfully completed windows 10 upgradation in EnerMech Abu Dhabi office.
Worked on IT requests & issues and maintaining the same using Spiceworks & ConnectWise Manage
Following company policy & procedures for IT rollout and maintenance.
Coordinating with ISP, Network, Hardware, Software Vendors & internal teams for smooth service delivery.
Maintaining inventory.
VMWare & Windows Server Administration:
Installation of ESXi and creating datacenter, adding hosts and creating virtual machines in ESXi hosts.
Creation of new server VMs, cloning, templates allocating data store for new requirement and opening ports in server firewall (This was for web servers mainly).
Create Datacenter, add host, create cluster & folders.
Configure VCSA for ESXi Management.
Have knowledge of vSphere & vCenter licensing.
Create VM with hot add enabled. Hot extend of HDD.
Hot add of RAM, CPU & HDD. Have knowledge of IaaS, SaaS, PaaS.
Doing server Performance Checks and Space management using Tree Size Software as per the alerts received.
Have configured DNS, DHCP, and File & Print Servers. Worked on WSUS before.
Configuration of Xerox, HP printers on server for printing & Scan to Mail configuration in printers.
Creating new start accounts in AD in respective OU and folder share management.
Disabling users in AD if Users leave and move them to respective OU.
Folder Permissions Management.
Terminal Server Session’s Management on SB-Session Broker.
Creating Mailboxes, Distribution Groups on Exchange 2010
Setting E-mail forwarders as & when required.
Giving Send as and Full Access permissions to users for different mailboxes in Exchange as per the process.
Email Distribution Groups Management
Wiping mails & mail settings on mobile using outlook web app and reconfiguring on phone.
Whitelisting, blacklisting domains-mail addresses in Converged portal and checking mail flows whenever required.
Local Move Requests for Mailboxes.
Checking DAG failure & escalating to management.
Space Monitoring on Exchange Server 2010
Active Sync, Webmail enabling on Exchange server 2010
Global Servers’ monitoring & resolution if any issues found, ILO Management.
Cisco Network Management:
Carried out Cisco 887 & 2911 router & 2960 switch & WAP 121 configuration for Global EnerMech Offices with VPN Tunnel with EIGRP, DHCP on router, SIP Trunk, ACLs & Dial peers and switching as per the standard configuration.
Maintaining Global Network. Network has Cisco 1921, 2911 or 887 Routers, 2900 Series Switches and WAP 121 in almost 42 locations worldwide.
Taking TFTP backup of all routers.
Knowledge of routing protocols like RIP, RIPV2, EIGRP, and OSPF.
Configured DHCP on routers and troubleshooting of the same.
Knowledge of VLAN Configuration on Switches.
Have configured and tested LCR’s on CUCM. Checking SIP Trunk Issues and taking logs of the calls.
Checking Top talkers as well and maintaining data.
Monitoring Network using Cacti SNMP Tool. I Have also configured Spice works Network Monitor as well.
Cisco User profile creation in Cisco Communication Manager and troubleshooting.
Cisco Jabber profile (CSF Profile) creation in Cisco Communication Manager and troubleshooting.
Cisco Jabber Profile creation for android phone (BOT Profiles) and troubleshooting.
Performing LDAP Sync with CUCM.
IP Phone Management with help of CUCM.
Configuring profiles for Voice Mail & Setting up Voice Mail PINs as required.
Maintaining Call Handlers with Transfer Rules - On Call Rota.
Checking SIP is registered on cisco 2911 router & resetting SIP Trunks in CUCM if required.
Setting up Voice mail for Cisco Profiles in Cisco Unity.
Antivirus support using Kaspersky Security Centre 11
Updating client Antivirus software KES 11.1.*.* through KSC.
Installation of Software through KSC.
Scanning of machines through KSC.
Allowing Software through KSC
IT Helpdesk Management:
Taking part in the training programs carried out internally.
Window 10/Windows 7/XP Installation, configuration, maintenance and troubleshooting.
Raising major Incidents with respective vendors, following up for the resolution within SLA and making preventive action plan and presenting it to Group IT Manager
Maintaining good relationship with higher officials like operations manager, VP, Directors and with global IT support team members.
Have worked on Service Desk as well.
Xerox Printer firmware update, printer troubleshooting.
Software Installation and troubleshooting
LAN installation and troubleshooting in office.
MS Office / outlook 2003 / 2007 /2010 installation, configuration and troubleshooting.
All other software installation, configuration and troubleshooting.
Window 7 to Windows 10 Upgradation
Worked in an ITIL environment. Reporting to IT Manager in UK.
Handling calls of Global customers for their IT requests & issues and maintaining the same using LogMeIn in & working on the same. Working with global IT team.
Raising major Incidents with respective vendors, following up for the resolution within SLA, making preventive actions plan, and presenting it to Operations Manager of Client.
Maintain good relationship with client’s higher officials like operations manager, VP, Directors and with global IT support team members.
Coordinating with Telecom, ISP, Network, Hardware, and Software Vendors for service calls, delivery, installation, maintenance & improvement.
Maintaining inventory in LogMeIn tool as well and keeping record of accomplishment of it.
Provide L1&2 support for VIPs on their desktop-laptop, HP LaserJet MFP Printer, Android smart phones, BlackBerry phones, Tabs etc. Remote support using LogMeIn tool.
Mailboxes creation in MS Exchange, Server/AD Troubleshooting.
Creation of new starters in AD and assigning share drives/folders and informing HR/ respective line manager of the same. Supporting new joiners for new access group permissions and anything else if they require, as they are new to the company.
Creation of MS Lync accounts of users. Lync access check also.
End user support with Win 2k3 / 2K8 Server /Win 7, XP Client.
Maintaining Avaya IP phones with Avaya Site Administrator.
Doing the Software/hardware/Driver Installation activity.
Supporting HP and Lenovo laptops and Microsoft O.S. (Windows 10 / 7 / Xp) & also logging hardware fault cases with IBM/Lenovo, HP and follow up for the same.
Generate, track, and close trouble tickets.
Giving IT-Infrastructure L1 & L2 Support to Qualcomm Offices.
Coordinating with Vendors for the delivery and installation.
Looking after Day-to-Day Operations on the Site
Daily Review for Pending Tickets.
Pending Call Review with client & the internal team.
Keeping Track of the AMC of all the Products and Services.
Manages procurement of IT related equipment for Qualcomm Mumbai and Delhi Office.
Getting quotes from vendors for IT Equipment, Leased lines.
Following up with Vendors for resolving IT issues if required.
Doing Daily Server Checklist. Adding new vendors as well.
Making Daily, Weekly, Monthly Reports.
Maintaining Inventory of all assets available in the company office & Store and keeping track of it.
Call Management using Kaseya Service Desk.
Carried out up gradation of Kaseya Service Desk and Kaseya Clients.
Checking TATA and MTNL internet line in HA mode on SonicWALL firewall.
Managing VLANS using Cisco Network Assistant.
Installing VMware ESXi 5 &VSphere Client and installing virtual servers (2008 R2) in it.
Managed domain on Gmail for E-mails. Adding, deleting users/groups, suspending users, taking backup of mails in PST files.
Generate, track, and close trouble tickets.
Installing and troubleshooting of device drivers & software packages as per the company policy and procedures.
Installing, Configuring Microsoft Outlook 2010/2007. Maintaining SCCM Client for Network Installation.
Configuring e-mail on Apple, Android and Windows smart phones. Installing Tango MDM client on smart phones
ITIL Certified •VMWare vSphere Trained •MCITP Trained •MCP 70-270 •CCNA R & S Trained
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