Client Customer Service Specialist
ESAB Saudi Trading Co.
Total years of experience :13 years, 7 Months
Serve as the primary point of contact for customer inquiries, providing prompt and
professional responses to ensure high levels of customer satisfaction.
Manage customer accounts, including setting up new accounts, maintaining
accurate records, and ensuring all customer information is up to date.
Address and resolve customer issues related to delivery, billing, and account
management, ensuring a swift and effective resolution.
Coordinate with logistics and supply chain teams to ensure timely and accurate
delivery of customer shipments.
Develop and maintain strong relationships with key customers, understanding their
needs and providing tailored solutions to enhance their experience.
Monitor and track shipment statuses, proactively communicating any delays or
issues to customers and providing alternative solutions when necessary.
Analyze customer feedback and shipment data to identify trends and areas for
improvement, implementing strategies to enhance service quality and efficiency.
Collaborate with sales and operations teams to streamline processes and improve
overall customer service and delivery performance by 10%.
Utilize Customer Relationship Management systems to manage customer
interactions, track service requests, and update account information.
Ensure compliance with company policies and procedures related to customer
service and logistics operations for Gulf Region handling import and export.
Prepare and present regular reports on customer service metrics, delivery performance,
and account management activities to senior management.
Serve as the primary point of contact for key clients, managing and nurturing
long-term relationships to ensure high levels of client satisfaction and loyalty.
Regularly communicate with clients to understand their needs, provide updates,
and gather feedback to continuously improve services and products.
Address and resolve client issues promptly and effectively, escalating complex
problems as necessary to maintain client satisfaction.
Develop and implement strategic account plans tailored to each client's business
objectives and growth goals.
Monitor client account performance and usage, identifying opportunities for
Conduct regular client reviews and performance assessments, preparing detailed
reports on account status, service utilization, and client feedback.
Negotiate, renew, and manage client contracts, ensuring all terms and conditions
are met and addressing any contractual issues proactively.
Coordinate and oversee the execution of client projects, ensuring timelines and
deliverables are met to achieve project success.
Provide training and support to clients on new products, services, and system
updates to enhance their experience and engagement.
To be responsible in improving company’s overall market position and achieving financial growth.
Defining long-term organizational strategic goals.
Building key customer relationships and identifying new business opportunities.
Negotiating and closing business deals and maintaining extensive knowledge of current
To share proposals and facilitate consumers all over United States by providing them cable, internet & phone services as per their needs and requirements through DGS, The affiliated Sales and promotion desk with all fortune cable companies in USA.
Dealing in terms of price and products with all the major service providers.
To be responsible for creating an end-to-end test plan; executing the plan and managing all activities in the plan to ensure that all the objectives are met and that the solution works as expected.
To verify the international customers share proposal and facilitate them to build up a relation by lowering their interest rates on their existing debts by meeting up to their requirements