Group IT Manager
AL Malki Holding Group
Total years of experience :18 years, 0 Months
Develop and enforce IT policies, procedures, and standards to ensure regulatory compliance and adherence to industry best practices.
Lead the design, implementation, and maintenance of the organization's IT infrastructure, including networks, servers, data centers, and cloud services.
Lead and manage the IT team, providing direction, support, and development opportunities for team members.
Managed IT projects (Al Malki HQ Building, Industrial area factory building, AMGH Business centre) from initiation to completion, ensuring they are delivered on time, within budget, and meeting defined objectives.
Oversee IT operations and projects across different entities within the group, ensuring effective delivery and resource allocation.
Promote standardization of IT systems, hardware, and software across the group to enhance interoperability and efficiency.
Collaborate with GM of each companies to understand their IT needs and requirements and align IT solutions to meet those needs.
Monitor IT performance and key performance indicators (KPIs) to assess the effectiveness of IT operations and identify areas for improvement.
Manage vendor relationships at a group level, ensuring consistent procurement practices and favourable contracts.
Successful Implementation of Office 365 in Group company’s level.
Workflow implemented to automate all the manual operation to replace the paperwork as part of making the office a paperless environment for all the group companies.
Manage the entire implementation of Focus9 ERP system for a sister company, Qatar Marketing International
Regular updates, troubleshooting, and addressing user queries related to e-Promis ERP, Focus 9ERP, Epicor & PIONEER ERP for group of companies.
Providing ERP training to new joiners and single point of contact for all ERP related requirements.
Regular updates, troubleshooting, and addressing user queries related to e-Promis ERP, Focus 9ERP, Epicor & PIONEER ERP for group of companies.
Providing ERP training to new joiners and single point of contact for all ERP related requirements.
Plan, review, control and implement proper budgeting of Digital Marketing activities of Al Malki Group Holding.
Lead and manage the digital marketing team, providing guidance, support, and professional development opportunities for team members.
Collaborate with business unit leaders to understand their marketing needs and align digital marketing efforts with their goals.
Monitor and analyze digital marketing performance metrics, such as website traffic, conversion rates, and ROI, to measure campaign effectiveness and identify areas for improvement.
Develop and Manage group website and each company websites; Monitoring and managing the website with latest updates.
Plans and executes all web, SEO I SEM, database marketing, email, social media and display advertising campaigns.
Promote company’s product and services in the digital space through Designs, builds, and maintains our social media presence.
Manage Domain Purchase, website & e-mail hosting for entire group companies
Developing and enforcing IT policies, procedures, and standards to ensure regulatory compliance and best practices.
Design, implementation, and maintenance of the organization's IT infrastructure, including networks, servers, data centres, and cloud services.
Ensuring the organization's IT systems and data are secure from cyber threats and unauthorized access.
Leading and managing the IT team, including hiring, training, and performance evaluations.
Engaging with IT vendors, negotiating contracts, and managing vendor relationships for the procurement of hardware, software, and IT services.
Overseeing IT support services, including managing the IT helpdesk and ensuring timely resolution of user issues and requests.
Providing IT training and development opportunities for IT staff and end-users to enhance their skills and knowledge.
Managing the IT budget and allocating resources for various IT projects and initiatives.
Evaluating new technologies and software solutions to assess their potential impact on the organization and making recommendations for adoption.
Successful Implementation of Office 365 and e-mail migration from Hostgator (POP/IMAP).
Workflow implemented to automate all the manual operation to replace the paperwork as part of making the office a paperless environment.
Developed English/Arabic Billing software for one of our sister company’s POS. Manage the Software and do any specific updates as per the requirements.
The executive team member leads the evaluation process of multiple ERP systems available in the market.
Manage the entire implementation of e-Promis ERP system for Arabian MEP
Regular updates, troubleshooting, and addressing user queries related to e-Promis ERP.
Providing ERP training to new joiners and single point of contact for all ERP related requirements.
Installation, configuration, and administration of LAN and troubleshooting all types of networking problems.
Installation, configuration, and administration of Firewall (Cyberoam / SonicWALL / Sophos) and troubleshooting all types of firewall related issues.
Installation, administration, troubleshooting & maintenance of Windows Servers, and Windows Client machines.
Configure and maintain proper backup system for both Servers and Clients;
Installation, configuration, and administration of LAN;
Troubleshooting all types of networking problems;
Installation, administration, troubleshooting & maintenance of Windows 2003 Servers, and Windows XP Clients;
Active Directory Configuration and maintaining;
The configuration of DHCP, DNS, VPN, Remote Administration, etc
Hardware troubleshooting;
The configuration of Printer, Modem, Scanner and FAX server;
Onsite support for Meetings, Exhibitions, etc;
Configure antivirus network installation, administration, and troubleshooting errors for both Servers and Clients;
Backup procedure for both Servers and Clients;
Assembling Computers, installing the software and troubleshooting in cord level;
Outlook configuration and support for company e-mail account;
Installation and configuration of Local and Network printers like HP, OCE, and Plotters;
Cabling the Network with Category 6 cables and running over the network;
Troubleshooting of all kinds of Hardware, Software, and Network problems;
Maintaining PABX (NEC) telephone system;
Maintaining proper records for both hardware’s and software’s with purchase date, warranty details, renewal time etc;
Master of Computer Application (MCA) 3 years Course
B.Sc Computer Scince. 3 years Course
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