WORKSHOP CONTROLLER
JAIDAH AUTOMOTIVE WORKSHOP
Total years of experience :12 years, 9 Months
Work Profile:
•Prepares the team for the upcoming job and allocates job cards to them to align the jobs to the skills set and efficiency level and maximize through put in timely manner
•Monitor the progress of repairs and services by following up directly with service teams
•Coordinate with Quality Testers to conduct final checks on vehicles before release to customers
•Track items sent for repairs outside the Company and facilitate their timely return delivery
•Prepare all required reports including VOP and return for repairs reports
•Negotiate and agree all targets and Key Performance Indicators to deliver the required results from the workshop
•Allocate work to Technicians as appropriate, to ensure the smooth running of the workshop and the most profitable customer-focused results
•Ensure all incoming work is planned and managed effectively
•Ensure robust quality checks, stock maintenance and management, audit and compliance, and Health & Safety in line with company policies and protocols
•Ensure technical training support to all technicians to ensure the Fix it Right ratio is maximize
•Monitor the Technician service vehicles utilization
•Ensures quality checks are done on finished jobs by the technicians
•Reviews workshop figures, such as hours sold, hours worked versus idle hours to monitor progress of operational targets. This includes preparing reports for management discussions
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