WORKSHOP SUPERVISOR
FIXERA CAR SERVICES
Total years of experience :15 years, 10 Months
Designation: WORKSHOP SUPERVISOR Department: FIXERA CAR SERVICES Duration: 21/06/2023 - Present
Duties, tasks and responsibilities
• Participate in the quarterly insights management and strategic analysis with the workshop GM and second line team
• Cascade tactical objectives for his / her function to the second line team
• Initiate all job orders through receiving different job cards.
• Plan the job orders, approve it with the stakeholders (service advisor and general coordinator), orient the team for, and plan the job order.
• Supervise the team technically and behaviorally through the job order
• Manage and revise any parts requested, used and returned through different job orders
• Receive different feedbacks to the work, conducting reworks and follow-ups, and planning development plans for his / her function area
• Responsible for the human resources planning and coordination for his / her team
• Implement quality control measures to maintain customer satisfaction and uphold the
workshops reputation.
• Promotes a safety-conscious culture, conduct safety training, and address safety concerns to minimize risks to personnel and vehicles.
• Monitor workshop performance metrics, such as repair turnaround time, productivity, and customer satisfaction.
• Analyze data and generate reports to track performance trends, identify areas for
improvement, and develop action plans such as process enhancements, cost-saving measures, and operational efficiencies.
• Assign tasks, monitor performance, and ensure that work is completed efficiently and according to established standards.
Designation: WORKSHOP SUPERVISOR Department: BOSCH SERVICE Duration: 02/03/2021- 20/05/2023
Work Profile:
• Prepares the team for the upcoming job and allocates job cards to them to align the jobs to the skills set and efficiency level and maximize through put in timely manner
• Reviews pre-order forms (Parts proforma) to confirm parts requirements are well matched with the issue on hand and guaranteed to fix the problem
• Ensures quality checks are done on finished jobs by the technicians
• Reviews workshop figures, such as hours sold, hours worked versus idle hours to monitor
progress of operational targets. This includes preparing reports for management discussions
• Monitors communication with customers through Service Advisors
• Monitors and improves the competency of team members. Accountable for the functioning and repairs of tools / equipment being used in the workshop
• Review and manage quality control and action deviations to ensure recurrence through training and coaching in order to ensure success
• Co-ordination of diesel section for injection pump & injector overhaul
• Carbon monoxide & hydrocarbon emission system repair & analysis (Qatar Fahes )
• Support the implementation of special projects to enhance customer experience, such as
product campaigns and Vehicle Health Check programs
• Managed three workshop locations as well as parts and transportation including mobile service and tow trucks.
• Multi-brand vehicle service center specializing in Mercedes Benz, BMW, etc.
• Vehicle diagnosis & programming using Xentry or Star diagnosis & Launch x-431
Designation: WORKSHOP CONTROLLER Department: GM Service Duration: 16/05/2015 - 16/02/2021
Work Profile:
• Prepares the team for the upcoming job and allocates job cards to them to align the jobs to the skills set and efficiency level and maximize through put in timely manner
• Monitor the progress of repairs and services by following up directly with service teams
• Coordinate with Quality Testers to conduct final checks on vehicles before release to customers
• Track items sent for repairs outside the Company and facilitate their timely return delivery
• Prepare all required reports including VOP and return for repairs reports
• Negotiate and agree all targets and Key Performance Indicators to deliver the required results from workshop
• Allocate work to Technicians as appropriate, to ensure the smooth running of the workshop and the most profitable customer-focused results
• Ensure all incoming work is planned and managed effectively
• Ensure robust quality checks, stock maintenance and management, audit and compliance, and Health & Safety in line with company policies and protocols
• Ensure technical training support to all technicians to ensure the Fix it Right ratio is maximize
• Monitor the Technician service vehicles utilization
• Ensures quality checks are done on finished jobs by the technicians
• Reviews workshop figures, such as hours sold, hours worked versus idle hours to monitor progress of operational targets. This includes preparing reports for management discussions.
Designation: WORKSHOP CONTROLLER Department: GM Service Duration: 06/06/2008 - 14/05/2015
Work Profile:
• Workshop Co-Ordinator & Organizing Daily meetings with floor team.
• Preparing Labor & Sublet charges estimate of vehicles
• Solving vehicle service issues & parts non-availability
• Follow up with Front office to resolve customer complaints
• Maintaining daily vehicle reports & workshop equipments
• Complaint report preparation & auditing
• Proper checking warranty applicability as per company guidelines
• Cleanliness & discipline of Workshop
• On-time delivery of vehicles assuring customer satisfaction
• Programming & diagnosis using Scanning tool-MDI & TECH 2
• Co-ordination of Roadside assistance & Co-ordination with technical team in plant for critical issues
• Implementation of bulletins & campaign in vehicles