P Match Officer
HSBC
مجموع سنوات الخبرة :20 years, 4 أشهر
In HSBC -Treasury BackOffice--Dubai
Follow-up and Escalation of unmatched, mismatched trades
Preparing of reports, containing daily MT300 which have been sent .
Maintaining p-match confirmation, uploading of rates taken from Bloomberg and Reuters
Managing site payments, various currency,
EOD report printing and sorting issues related to Standing Instruction details.
Generating SWIFT messages MT299/199
In IndusInd Bank, Kolkata - Main Branch, I am working as Deputy Manager, Operations. I am involved in the following activities in my assignment.
Compliance activities wrt Anti Money Laundering (AML) and Know Your Customer (KYC)
RTGS transactions
Clearing and ECS activities
Remittance Desk involving DD/PO/ Funds Transfer
Account opening activities after checking the Documentation details
Customer service involving resolution of different queries and Deliverables balancing.
Processing of Bills and other Administrative activities.
Ensure Operational and Risk Control at the branch by reviewing different operational Reports and responding timely to Audit Queries
In ICICI Lombard, Kolkata as Manager, in Operations Team ( Banking ), wherein I was involved in
Reconciliation of credit of all the cheques that gets deposited as Premium in the whole of East daily.
Collation of all the Policies in which the premiums are getting collected, by co-ordinating region wise.
Processing of Motor Insurance and Health Insurance forms that get deposited by the Business Development Team which primarily involved Documentation checking
Opening of Bank Guarantee Accounts and Cash Deposit Accounts and safekeeping of the related documents. The same also involved monthly reconciliation.
Processing and Collection of Co-Insurance claims from different Insurance organizations.
In IDBI Bank, Kolkata, I was working in Senior Officer Grade-2.
I had been involved in the job a Teller Authoriser.
As an authorizer I was also required to authorize all front desk transactions, which involve transactions pertaining to Transfers, Remittances et al.
Other than that my job also involved providing lead generation for third party Products for our bank business growth.
In HDFC Bank, Durgapur I have been demonstrating excellent administrative and strong interpersonal skills with a capability to work with a Team as a Personal Banker.
With my in depth product knowledge and unsurpassed customer orientation I am proactively involved in establishing impeccable customer service standards and yield solutions to problems pertaining to front desk activities of Deposits, Account Opening, Teller Counter and as well in Remittances.
I being open to change and receptive to new ideas, I have exhibited confidence and competence in passionately maintaining total customer delight and contentment and I regard this as my hallmark.
Simultaneously, with my ability to manage tasks independently and meticulous performance in front desk related Banking Operations I have a proven track record of achieving cross-selling objectives with quantifiable contribution in both Retail Assets as well as Retail Liability products and thus have been instrumental in tapping new avenues for customer acquisition accentuating the market share of HDFC Bank.
Last but not the least I have been involved in streamlining the processes and tasks related to evolving and implementing innovative methods to encourage customers to use Delivery Channels like ATM Cards, Debit Cards, Internet Banking, Phone Banking et al. and in the process envisaging the establishment and maintenance of harmonious customer relationship.
In ICICI Bank, Patna and Durgapur, I was primarily involved in answering a wide range of queries and resolving a broad spectrum of problems related to retail banking.
I ensured timely and complete flow of information of prospective customer database for better and effective performance of sales team
With my strong planning aptitude, analytical ability and good communication and interpersonal skills I was involved in establishing the right attitude in the customer services department with respect to customer response and sustain customer loyalty by ensuring superior customer satisfaction standards.
Being self-motivated and with loads of initiative that I possess I was proactively involved in enhancing the market width of ICICI Bank by increasing number of customers and making them aware of the different product portfolio under the gamut of services provided by ICICI Bank
I had been basically involved in Market Research and Product Development accordingly for SBI Credit Cards.