Manager CRM
Agarwal Associates and Promoters Ltd
Total years of experience :9 years, 1 Months
Managing Post Sales Operations and Collections, Businesses Profitability.
Key Result Areas:
• Preparing MIS report on weekly / monthly basis
• Heading, supervising & training a team of 3 - 4 Executives
• Collaborating with bank & other department for client’s various queries
• Interacting with client regarding payment and collection to manage required fund flow
• Serving as a centralized point for assigned clients or group of client’s
• Attending possession related query & process and serving as a point of contact for assigned clients
• Looking after the back office operations using ERP & MS Excel
• Handling transfer and endorsement process & query
• Coordinating between bank & client for TPA / PTM for their loan related issues
• Providing solution for client’s post sales query
• Sending Demand Letters, Reminder & Cancellation
• Answering client’s query over the phone, walk in & E-mail
• Creating & maintaining post sales documentations like booking related, allotment & agreement
• Handling possession and its documentation and related concern
Pursuing-MBA from Jaipur National University, Jaipur (INDIA) 2003-PGDCA from MIIT, Varanasi, MCRPV University, Bhopal (INDIA) 2002-B.A. (Arts) from Udai Pratap College, Varanasi, VBSPU (INDIA)
