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Arvind Maher, Operation Assistant

Arvind Maher

Operation Assistant·Hamptons Cafe and Restaurant

United Arab Emirates

Master's degree, Business And Marketing

Work experience

Total years of experience: 19 years, 9 months

Operation Assistant

January 2022 - Present

Hamptons Cafe and Restaurant

Dubai, United Arab Emirates

January 2022 - Present

• Adherence to quality standards, deadlines and proper procedures, correcting errors, and problems
• To ensure the achievement of monthly targets by constantly motivating the team and keep a close control on costs to exceed expected profit levels.
• Provide leadership, vision, and direction to bring harmony between departmental objectives and organizational goals.
• Managing 80 plus staff in two outlets.
• Review financial reports, like MIS on monthly basis.
• Ensure compliance with all applicable laws and regulations at all stores.
• Maintaining cordial landlord tenant relationships

Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

Restaurant General Manager

February 2016 - February 2022

Flamingo & Vibe café Difc Dubai

Dubai, United Arab Emirates

February 2016 - February 2022

KEY ATTAINMENTS:

* Promoted from Restaurant Manager to Restaurant General Manager.

* Managed team size of 29 key professionals which comprised of one Asst Manager and one Shift Supervisor

* Established 65 covers dine-in cum Delivery Restaurant collectively from the scratch.

* Managed restaurant financials, Learning & Development, inventory management, and forecasting, local store marketing, forecasting volume (equipment &people), restaurant audits, driving customer-centric mindset across the restaurant team, equipment and restaurant maintenance, driving brand standard and image, restaurant licenses as per the local norms.

* Built Recipe and Inventory Database into the Inventory Management System Menu Costing and Menu Pricing.

* Engaged in strategically rolling out the Inventory Management system in the restaurant.

* Executed Post opening review of food menu “Gross Margins” against the forecasted margins.

*Formulated & implemented S.O.Ps on inventory management Process i.e. Purchasing, Receiving, Spoilage Loss, and Physical Inventory Process and Generating Performance reports.

*Brought down high food cost to the Budgeted Food Cost Target

*Played a crucial role in instrumentalizing organic growth.

* Concentrated on new product launches i.e. food and beverage, strong and effective local store marketing, price reviews, etc. to do away with the adverse impact volatile economic scenario.

* Instilled cost management drive in three strategic areas i.e. labor cost, food beverage cost, and controllable expenses.

*Renovated a few of the aging assets, counted as a part of the strategic business plan.

* Introduced new improved and appealing food packaging.

* Imparted to the entire store operations team through a “back to basics” training Program.
launches, cooking classes, etc).

* Prioritized the attention for key brands by arranging a lot of BTL activities i.e. “Bloggers Night”, FaceBook Campaigns, Direct Mailers, B2B tie-up, Direct marketing sources, etc.

* Optimized Labor cost in the store by improving the staff mix in the outlet minimized the Labor costs from 14% to 10.5%.

* Kicked-off “Home Delivery” & “Tour Groups” service which is contributing a good percentage to the topline.

Company industry:
Hospitality & Accomodation
Job role:
Management

Assistant Store Manager

September 2014 - January 2016

Crumbs Elysee, JBR ( French Casual Dining), Dubai

Dubai, United Arab Emirates

September 2014 - January 2016

• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Processed payments for credit and debit cards and returned proper change for cash transactions.
• Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
• Walked through store areas in given timeframe to identify and proactively resolve issues negatively impacting operations.
• Reviewed sales and gross profit reports to determine options for increasing market growth.
• Supervised and evaluated staff of 32 including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.
• Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
• Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
• Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Asst. Restaurant Manager

February 2013 - September 2014

Patiala ,Dubai Mall (Fine Dine)

Dubai, United Arab Emirates

February 2013 - September 2014

KEY ATTAINMENTS:

* Promoted to Asst. Manager from Team Leader.

* Manoeuvred Financial Excellence - Monthly Financial Review of the Store and ensured that the store meets the budgeted net profit.

* Made the budget for the store in coordination with the Manager and the Operation Manager.

* Led the Cost Down Exercise, and Fixing Optimal Operating Cost after Financial Review For Improved Profit Levels.

* Accounted for clearing all bills generated by the outlet for daily expenses.

* Ensured all the sale banking and safe petty cash are tallied and accurate in the outlet.

* Focused on Product, Corporate Relations, Customer Concerns, Customer Loyalty Service and Brand Image, Inventory Management, Food Cost under Check, and Effective Ordering at its Best.

* Led a Team of 15 at the Highest Level of Motivation and Best in Service.

* Developed strong PR with Government Agencies.

* Initiated Local Store Marketing and responding to Competitors Activities at Store Level.

* Set Up Of Kiosk at Major Events for Incremental. Sales and Brand Awareness.

* Brought the Store into Positive Contribution Level.

* Reckoned for having the highest no of Multi-Skilled Team Members in the Company.

* Conducted SWOT analysis on the Store.

* Counted as privileged to be a part of the opening of two New Outlets.

Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Team Leader

October 2011 - January 2013

Tablez food Company - EMKE GROUP

Dubai, United Arab Emirates

October 2011 - January 2013

Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

Food And Beverage Executive

June 2009 - September 2011

Mahindra Holidays ( Five Star Resort)

Dubai, United Arab Emirates

June 2009 - September 2011

Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

Sever & Trainer

November 2007 - May 2009

Asha's Restaurants - UAE (Wafi Group)

Dubai, United Arab Emirates

November 2007 - May 2009

Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

Customer Service Associate

September 2006 - October 2007

Hyatt Centric, Bangalore, India

Bengaluru, India

September 2006 - October 2007

Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

Education

SIKKIM MANIPAL UNIVERSITY

April 2012

April 2012

Master's degree, Business And Marketing

India

GPA (rating): Good

GPA (rating): Good

Hemwati Nandan Bahuguna Garhwal University

January 2008

January 2008

Bachelor's degree, science

India

GPA (rating): Good

GPA (rating): Good

Skills

Inventory Management
Expert
Inventory Management
Expert
Financial Management
Expert
Financial Management
Expert
Vendor Management
Expert
Vendor Management
Expert
Marketing
Expert
Marketing
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
AMBULANCE
Beginner
AMBULANCE
Beginner
B2B
Beginner
B2B
Beginner
BANKING
Beginner
BANKING
Beginner
BASIC
Beginner
BASIC
Beginner
BOOKS
Beginner
BOOKS
Beginner
BUDGETING
Beginner
BUDGETING
Beginner
BUSINESS PLANS
Beginner
BUSINESS PLANS
Beginner
COOKING
Beginner
COOKING
Beginner
DATABASE ADMINISTRATION
Beginner
DATABASE ADMINISTRATION
Beginner
DELIVERY
Beginner
DELIVERY
Beginner
Inventory Management
Expert
Inventory Management
Expert
Financial Management
Expert
Financial Management
Expert
Vendor Management
Expert
Vendor Management
Expert
Marketing
Expert
Marketing
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert

Languages

English
Expert
Hindi
Expert

Training and Certifications

Certifications
Certificate in Digital Marketing
Feb 2019

Training
Pic Level 3
Hawks eye
Jan 2016

Hobbies

  • Reading Books, Swimming & Food Exploration