Branch Supervisor
UAE EXCHANGE CENTER LLC
Total years of experience :19 years, 11 Months
Supervise all operational aspects at the counter
•To assist all staff during the day to day operations of the branch
•To supervise the physical verification of cash by the Cashiers.
•Ensure that the branch safe holds cash within the limits of the branch
•To check the accuracy of the Cash Tally Sheet prepared by the cashier with the physical cash, if in case of absence / non-availability of the Asst Manager.
•To check for FC’s which has to be tallied as per the system stock.
•Monitoring of FC margin and remittance count target in order to achieve the same on a monthly basis.
•To initiate necessary steps if in the case of obtaining counterfeit notes
•To attend to customer complaints, if in the case of non-receipt of funds by the desired beneficiary.
•To ensure that all transactions that comes through for approval are genuine and all the requisite documents and details are provided.
•If in the case of the absence / non-availability of the Asst. Manager, to monitor the rate board on a timely basis.
•To assist team trips for Camp transactions on a fortnightly basis
•Escalation of any discrepancies arising from the above.
Physical cash balance verification to be performed before opening of the counter and after closing hours
•To ensure that cash accepted at counters from the customers tallies with the amount on the receipt presented by them
•To be vigilant and ensure that all necessary steps are initiated on obtaining any counterfeit note.
•To ensure that documentation and retention of vouchers are done to facilitate future references
•To strictly adhere to the rules and practices of the organization by ensuring accurate entries are passed wherever necessary.
•In case if necessary, to attend to customer requirements outside the cash counter also.
•Escalation of any discrepancies arising from the above.
Compliance Officer (Additional Assignment)
•Monitoring day-to-day transactions of the branch for any unusual / structured / suspicious / blacklisted ones and report the same to the Chief Compliance Officer
•Providing necessary education to other staff on AML (Anti Money Laundering) and KYC (Know Your Customer) policy and procedures
•Performing more extensive due diligence for higher risk amounts / customers and include pro-active monitoring for any suspicious activities.
•Archiving and maintenance of all related documents in order to be able to retrieve the same as and when required.
•Escalation of any discrepancies to the CCO arising from the above
To assume all responsibilities of operational aspects as the cashier and accountant
•Monitoring the funds on a timely basis
•To keep all necessary registers and records on a daily basis and also to ensure maintenance of the same
•Updating the Authorization of all cheques mode transactions of the customers, in order to release the same from the system.
•To insure the high value transactions and funds were genuine
•Escalation of any discrepancy arising from the above
To accept cash payments, cheques mode transaction as bank deposits and monitoring the funds on a timely basis.
•To assume all accounts of the bank are updated in the system.
•To insure the cheques mode transaction reconciled and deposited on time.
•To insure the safety of funds as the custodian of Safe Deposit Volt operating.