اروى الحمد

Responsibilities:
 Developing policies, procedures, and standards.
 ISO27001 Certification renewal.
 Conducting Risk Assessment for new projects.
 Security Awareness Program.


Work with clients to optimize and modernize their portfolio of IT applications.
 Modernize and drive costs from complex multinational IT infrastructures.
 Help clients design next-generation IT architectures to meet their ever changing business needs.
 Identify client's vulnerabilities and design protection systems to safeguard their intellectual property.

Delivering tutorials and labs for the following cources:
COSC1300/1301 Web Servers and Web Technology
COSC2536/2537 Security in Computing
COSC2413/COSC2426 Web Programming

Achievements:
- Founding team member of the Service Delivery Department.
- Increased the number of subscribed banks and biller by 200% from 34 to approximitly103.
- Developed new policies and procedures such as Refund, Escalation, Intercept High Value Bills and Payments.
- Conducted a Service Support Survey.
- Conducting Quarter Observations Reports.
Responsibilities:
- Business Process Management:
o Implementing Incident & Problem Management
o Handling Escalations.
- Operation Governess & Giddiness:
o Streamline internal/external communications
o Developing /approving polices and procedure
- Account Management:
o Conducting Client meetings
o Conducting Client Trainings
- OLA & SLA Compliance:
o Issuing Client monthly Reports.
o Issuing Company Performance Report.
o Issuing Company Outage Report & Calculating Penalties for responsible Third-Party.