Conformity and Transparency Supervisor
solidarites international
Total des années d'expérience :10 years, 4 Mois
• Support and monitor the partners’ implementation of the project activities (the provision of soft skills training, counseling, job readiness, technical training, and the linkage to labour market).
• Oversee the implementation of the partner’s activities by ensuring that all inputs are coordinated and project activities are of technical quality.
• In coordination with the livelihoods Manager, provide technical supervision and feedback to the partners’ staff.
• Collaborate with enumerators and the MEAL team, taking the lead in validating, updating, and archiving the list of beneficiaries' data.
• Ensure that tasks provided by the Project Manager and Livelihood Manager are implemented and documented on time.
• Track implementation progress, and report delays and exceptions needed beforehand.
• Coordinate the designing, planning, monitoring, and implementation of the project capacity-building component.
• Directed the implementation of business development training, overseeing sessions on financial literacy, stock management, micro-finance, market studies, legal literacy, and business registration, by established curricula.
• Analyze and evaluate processes and gaps in activity implementation, offering suggestions for improvement to ensure timely and high-quality execution.
• Provide inputs into the CBOs’ capacity-building plans.
• Ensure the proper implementation and monitoring of the partners’ capacity-building plans.
• Support and supervise the youth participating in the livelihoods research: Lead the identification and selection of the youth who will participate in the Youth-led research component of the project.
• Organize monthly planning for the selected youth and ensure the proper mobilization of the needed resources.
• Facilitate, support, and monitor the implementation of the Youth-led resource starting from the data collection process till the dissemination of the research findings.
• Partnership management: Participate in the quarterly performance review of partnerships.
• Upon request, prepare and organize meetings and workshops with the partners.
• Participate in the identification and assessment of the partners’ organizational and operational capacities.
• With support from the Project Manager train partners on WV operational and technical tools and standards.
• Reporting: Ensure regular reporting on activities to the Project Manager upon request (coordination meeting, workshop meeting, etc.);
• Contribute to other reports and documentation as required; Support for assembling and revising the partners’ regular financial and operational reports.
• Internal coordination: Participate actively in project meetings
• Liaise with the procurement and finance department as per the procedures in place to coordinate the purchases & expenditures as required for activities implementation (Follow-up procurement and administrative works; management of petty cash; management of project accounts and payment of bills).
• Ensure effective coordination with other project team members of the office.
• Monitoring and evaluation role: Ensure the project baseline is planned, coordinated, and implemented during the project.
develop a Monitoring and Evaluation (M&E) system
(comprehensive log frame, M&E plan, indicator tracking table, data collection tools,
information flow, reporting, and review) consistent with the framework, as appropriate, and following specific donor requirements.
• Synthesize and analyze M&E quantitative and qualitative data received monthly.
• Ensure effective monitoring through regular field visits (most likely remotely through WV
field monitors), conducting data verification, quality assessments, and reporting the
findings.
• Ensure a master beneficiary database is developed for the project and is updated
regularly.
As a dynamic Livelihoods Team Leader at the Norwegian Refugee Council (NRC), I effectively managed and led Core Competency projects. My role emphasized strategic planning, compliance with NRC policies, and a strong commitment to promoting the well-being of internally displaced and returning populations.
• Led the team in designing tools for data collection and assessment of beneficiaries.
• Guide and oversee the process of selecting beneficiaries, ensuring adherence to the eligibility criteria set by NRC.
• Ensure that beneficiaries are adequately informed about the application and registration procedures, as well as any additional information required, including details about the feedback and complaint mechanism, and registration processes.
• Enhanced the facilitation process and elevated training content and strategy through active participation in project discussions, focused on addressing beneficiaries' needs, and contributing to professional development.
• Implemented daily operational aspects of the project and conducted information sessions for beneficiaries.
• Produced and ensured implementation plans for livelihood activities, reporting progress to the Program Manager.
• Managed meetings with stakeholders, represented the organization in meetings with local authorities and maintained document archives.
• Contributed to project design and development processes, aligning with targeted areas.
• Supported the Program Manager in adapting the project planning to the field, particularly focusing on Business Development Training.
• Maintained communication with the Program Manager, and provided updates on activities, challenges, and successful outcomes.
• Supervised and assisted the technical assistants in managing beneficiaries' lists and monitored project needs and procurements.
• Conducted project evaluations, proposed improvements, and represented the organization in meetings with local stakeholders.
• Overseeing the implementation of Business Development activities, ensuring alignment with NRC SOPs and donor requirements.
• Led beneficiary selection, compiled comprehensive beneficiaries' lists, and validated and updated data.
• Facilitated business development training activities and managed surveying and monitoring activities.
• Designed and rolled out the business grants template, overseeing distribution in adherence to SOPs and best practices.
• Take charge of developing and overseeing implementation plans for Business Development and livelihood activities, reporting progress to the Program Manager, and ensuring regular follow-up on these plans.
• Supported the Program Manager in liaising with Finance and MEAL departments, ensuring clear communication and high-quality reporting.
• Collaborated with the project's Gender focal point to address specific barriers faced by women farmers.
• Participated in Project learning Cycle activities with the Project team to maintain coordination, collaboration, and knowledge sharing.
• Implemented comprehensive action plans for assigned projects, ensuring adherence to timelines and budget constraints.
• Facilitated technical improvement initiatives, encouraging the sharing of innovative ideas within project teams.
• Provided advisory support to project staff and monitored project progress closely.
• Prepared periodic progress reports and documentation, ensuring accurate and timely reporting.
• Conducted capacity-building initiatives for project staff, focusing on key skill transfer.
• Collaborated with the Program Manager to implement project plans, focusing on Business Development Training Market-Based Business Plans, and micro-business grants ..
• Established and maintained collaborative relationships with local authorities (ministry of agriculture) and stakeholders ( the nurseries).
• Responded to security incidents in the field, documenting and reporting as necessary.
• Advocated for the rights of internally displaced/returnees in alignment with the advocacy strategy.
• Promoted PSEA standards and principles within the organization and among beneficiaries.
• Establish consistent communication with the Program Manager, providing updates on ongoing activities, potential challenges, threats, and achievements.
• Supervised site teams, developed work plans, and ensured effective communication flow.
• Managed procurement activities for site tools and materials, coordinating with relevant stakeholders.
• Collaborated with the Safety and Security Officer for day-to-day security coordination.
• Reported site activities to the Project Coordinator weekly and to the Project Manager monthly.
• Utilized GIZ project monitoring tools to track and update project progress.
• Conducted ongoing assessment of methods and performed project evaluations, suggesting enhancements as needed to optimize the effectiveness and impact of interventions. •Monitored and supervised the implementation of project activities in the field, proactively identifying and addressing challenges, while proposing solutions and potential improvements.
• Coordinated and implemented Cash for Work (CFW) activities, aligning project partners' policies with NRC and donor procedures.
• Organized training sessions on NRC procedures and donor policies for project staff.
As a dedicated Shelter Officer in Urban Areas at the Norwegian Refugee Council (NRC), I took on a pivotal role in elevating the quality of shelter-related activities. My responsibilities spanned leadership, professional development, innovation, and ensuring adherence to NRC policies for effective urban shelter interventions.
• Provided clear direction, and assigned tasks, and evaluated team performance, fostering a cohesive and
high-performing unit.
• Specified individual work plans to ensure the team's synchronized efforts.
• Supported staff in their professional growth, identifying training needs and facilitating personalized
learning development plans.
• Monitored and ensured the implementation of activities aligned with rigorous planning and quality
standards.
• Supervised Shelter assistants, guiding the breakdown of annual operational plans into detailed
implementation strategies.
• Assisted in site supply planning, including the creation of technical drawings and specifications for shelter
projects.
• Assessed the construction training needs of the community, creating tailored training materials.
• Submitted impactful modification proposals on construction designs to enhance shelter activities.
• Collaborated closely with logistics and community members to ensure precise control over material
quantities and qualities.
• Cultivated positive relationships with local authorities, communities, committees, and partners.
• Championed the participation of female workers in key roles within shelter activities.
• Effectively managed the Shelter Social unit, ensuring the successful implementation of shelter initiatives.
• Represented NRC in coordination meetings when delegated.
• Conducted field assessment visits, guaranteeing quality control of cases assessed by the team.
• Produced periodic progress reports and other essential documents as required.
In my role as a WPE Community Worker at the International Rescue Committee (IRC), I spearheaded initiatives empowering vulnerable women and girls. My responsibilities covered strategic planning, community engagement, and program coordination.
• Established work plans aligning with donor standards for project initiation.
• Collaborated on effective community outreach strategies with the outreach team.
• Conducted needs assessments and mapped services in targeted locations.
• Identified key Community-Based Organizations (CBOs) and leaders supporting vulnerable individuals.
• Established safe spaces for service delivery.
• Conducted regular awareness sessions in accessible areas.
• Led training on GBV concepts and SOPs.
• Supported the rollout of referral pathways with partners.
• Developed Information, Education, and Communication tools.
• Coordinated logistics during business plan evaluations.
• Created recreational activities for women and girls.
• Facilitated the establishment of women's groups for skills development.
• Tracked CBO progress through field visits.
• Addressed community complaints, providing timely responses.
• Maintained regular communication with beneficiaries.
During my tenure as a Human Resources Manager at Irbid City Center, I successfully managed various aspects of human resources, including:
• Established a recruiting, testing, and interviewing program.
• Counseled managers on candidate selection.
• Prepared employees for assignments through orientation and training programs.
• Calculated employees' salaries and annual allowances based on evaluations and performance.
• Maintained and enhanced the organization's human resources by planning, implementing, and
evaluating employee relations.
• Designed and maintained a filing and retrieval system for historical human resource records.
• Recruited, selected, oriented, and trained human resource staff.
• Maintains organization staff by establishing a recruiting, testing, and interviewing program; counseling managers on candidate selection; conducting and analyzing exit interviews; recommending changes.
• Take responsibility for all correspondences and file administrative documents.
• Filing; Collect attendance records from department managers and note any absences, collect overtime forms, check their validity, and enter the various data on the company HR system.
• Prepares employees for assignments by establishing and conducting orientation and training programs.
• Maintains historical human resource records by designing a filing and retrieval system; keeping past and current records.
• Measures employee performance via recorded monitoring and case audits.
• Measures process performance (gaps) via recorded monitoring and case audits.
• Analyzes trend report data from audits.
• Works with management on employee coaching, training, and development to enhance or correct the behaviors that lead to excellent customer service.
• Assists with the development of the call center training and QA process
• Works on a variety of assigned special projects.
• Arching documents activation reports.
• Prepare weekly and monthly activity plans.
• Support the data management process throughout training and coaching sessions, preparing reports that include attendance, homework, and assessment grades, weekly, while ensuring the accuracy of numerical and qualitative data.
• Set a business plan evaluation process, including arranging interview committees and scheduling interviews, collecting score sheets, and entering data.
• Effectively manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/team sales targets and call handling quotas
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
As a Teaching Assistant at Jordan University of Science and Technology, I actively contributed to the academic environment and played a key role in supporting faculty members and students. My responsibilities
included:
• Assist faculty members with classroom instruction, exams, record keeping, and other miscellaneous projects.
• Tutor or mentor students.
• Perform laboratory research.
• Clean labs and set up or remove specimens.
• Obtain materials needed for classes, including texts and other materials.
• Prepare presentations for lectures.
• Deliver lectures.
• Hand out assignments and grade papers.
• Proctor examinations.
• Record grades and inform students of their final grades.
• Arrange for teaching observations.
• Meet with students during office hours.
• Help professors and teachers develop course plans.
• Assist with student conferences.
• Lead discussion sections.
• Teach undergraduate courses.
• Create and write materials such as a syllabus, visual aids, answer keys, supplementary notes, and course websites.
• Correspond with students on Blackboard or related inter-campus communication system.
• Provide librarians with assistance cataloguing or displaying collections.
• Enforce laboratory rules.
• Take attendance and record responses.
• Record lecture given by professor.
• Assists office staff in maintaining files and databases
• Prepares reports, presentations, memorandums, proposals and correspondence
• Assigns jobs and duties to office staff as needed
• Monitors office operations
• Schedules appointments and meetings for executives and upper level staff
• Serves as the go-to for office inquiries and conflicts
• Manages staff schedules
• Tracks office supply inventory and approves supply orders
• Assists in preparing department budgets and expenses
• Supervises all administrative personnel
thesis about strategies and policies of recruitment and selection adopted by the Jordanian commercial banks
good at working with computers software and hardware
