Assistant Manager – Operations System Analyst
Oman Insurance Company
Total years of experience :16 years, 5 Months
• administer and organise all project activities in cooperation with and under the direction of the business head, and understand all the complex business processes, rules and logics for the Insurance Operations & UW department.
• Implementation of the assigned process efficiency / Operational Excellence Projects in the respective teams.
• Preparing AS-Is and TO-Be process flow diagrams
• Gathered business requirements by conducting detailed interviews with business users, stakeholders, and Subject Matter Experts (SME’s)
• Test new releases on all environments and maintain the updated issue logs for all releases.
• Raise tickets to track deviations, issues on Test Foundation Sever and track them to completion.
• Participated and supported in User Acceptance tests to gain acceptance for the system.
• Track new changes required to enhance the business process.
• Participate in training end users and external entities to understand the system.
• Prepared the acceptance test scripts for the solution being implemented.
• Conducted meetings with system users keeping in mind their need for the application & documenting it for the developers
• Studied and analyzed similar applications & brainstormed to gather effective requirements for the System
• Provided assistance in application support by answering the queries and giving support when needed
• Conducted system integration testing to ensure if the system is functioning as per requirement.
• Confirmed all Business Process in the system were implemented and functioning correctly.
• Raised issues, defects and deviations on HP QC Defect Tracker and track the tickets till the completion.
• Prepared the initial draft and periodically updated the user guides for the end user.
• Vendor support for test automation
Achievements:
• Member of operations excellence team in Oman insurance as System Analyst & BA
• Automation test lead and SME for Vendor for the main core implementation team
• Member of change/defect review board business operations
Requirement analysis, software development, testing, Application support & maintenance using .net technologies.
Software development and maintenance. Involved in testing and bug fixing and analysing process. I have engaged with end-users and biz-team to establish EDI business requirements and develop best-fit solutions for B2B application.