Arzu Merchant, Marketing & Key Accounts Management

Arzu Merchant

Marketing & Key Accounts Management

Transact World

Location
United Arab Emirates - Dubai
Education
Master's degree, Sales & Marketing
Experience
9 years, 3 Months

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Work Experience

Total years of experience :9 years, 3 Months

Marketing & Key Accounts Management at Transact World
  • United Arab Emirates - Dubai
  • My current job since April 2023

Execute brand campaigns in collaboraon with the Sales & Support team customized as per the customers requirement and nature of business.
● Implement markeng calendars on quarterly basis as per the plan
● Campaigning through social media channels.
● Support sales team in customer acquision through strategy implementaon and budgeng for contracts
and negoaons.
● Business Reviews with the top clients on a monthly basis with regards to ongoing performance and future
plans.
● Educate the customer regarding any new features and services and upsell.
● Achieving targets in terms of client acquision and revenue generaon
● Any other acvies related to markeng & key accounts management.

Key Accounts Sales Supervisor at Coca-Cola Al Ahlia Beverages Company
  • United Arab Emirates - Dubai
  • April 2021 to April 2023

Managed a porolio of 150 plus group accounts focussed on restaurant chains, cruise operaons, QSRs, IKAs, 4 and 5 star hotels, catering and fine dining establishments with an annual turnover of AED 18 million.
● Led contract negoaons with the respecve head offices of the key accounts and successfully recruited 5 compeon group accounts within the first year.
● Acted as a liaison between client and senior management in maers related to rebates, payouts, budgeng, product launch, lisng and distribuon.
● Idenfied and maximized sales opportunies, and increased customer retenon rates; exceeding annual revenue targets by an average of 57% yearly at NARTD level.
● Managed acvaon of various markeng promoons across UAE enhancing product visibility thus contribung to increase market share by 6.5% year on year.

Sales Supervisor at Coca-Cola Al Ahlia Beverages Company
  • United Arab Emirates - Al Ain
  • April 2017 to December 2020

Supervised a team of 14 employees overseeing 1600 plus customers.
● Liaised with the channel markeng department to plan and execute new product launches, execuon acvies,
RED(Right Execuon Daily), OBPPC strategy implementaon and planning of monthly deals and discounts to be
offered to various channels.
● Handled escalaons and coordinated with cross funcons such as markeng, finance, strategy and
warehouse to ensure resoluons.
● Strengthened merchandising and promoonal strategies to drive customer engagement and boost sales.
● Awarded best sales supervisor at UAE level for execuon of both Monster energy drink and Schweppes Plus C
three mes in a row
● Achieved highest volume and revenue growth in General trade UAE four mes in a row

Customer Service Executive at AGL – Coca Col
  • United Arab Emirates - Dubai
  • November 2014 to March 2017

Education

Master's degree, Sales & Marketing
  • at Amity University
  • August 2022
Master's degree, Management
  • at University of Mumbai
  • April 2013

Masters in Commerce (Management)

Specialties & Skills

Customer Service
Managing Budget
Negotiation
B2B Marketing
Business Reviews
Planning
Decision Making
Time Management
Microsoft Office
communication
Team Building

Social Profiles

Personal Website
Personal Website

URL removed due to policy violation. Please contact support for further information.

Languages

English
Expert
Hindi
Expert
Marathi
Intermediate
Gujarati
Expert

Hobbies

  • Driving cars