Store Manager
BMA INTERNATIONAL (REDTAG)
Total years of experience :14 years, 0 Months
Promoted to supervise and manage the second biggest Store in the business and daily operations following superior-rated performance as Team Leader and Store Supervisor in the #3-ranked store in Business. Managed a DHS 36M annual turnover, 40-employee, big-box location; directed all departments; enforced sound merchandising and loss control strategies; executed corporate programs, promotions, and policies; and drove optimal customer satisfaction, associate productivity, P&L results, and target achievements.
Duties and Responsibilities:
• Complete store operational requirements by scheduling and assigning employees; following up on work results.
• Maintain store staff by recruiting, selecting, orienting and training employees.
• Maintain store staff job results by coaching, counseling and disciplining employees; planning, monitoring and appraising job results.
• Prepare annual budget; schedule expenditures; analyzing variances; initiate corrective actions.
• Identify current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
• Ensure availability of merchandise and services by approving contracts; maintaining inventories.
• Formulate pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends.
• Market merchandise by studying advertising, sales promotion and display plans; analyzing operating and financial statements for profitability ratios.
• Secure merchandise by implementing security systems and measures.
• Protect employees and customers by providing a safe and clean store environment.
• Maintain the stability and reputation of the store by complying with legal requirements.
• Determine marketing strategy changes by reviewing operating and financial statements and departmental sales records.
• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Maintain operations by initiating, coordinating and enforcing program, operational and personnel policies and procedures.
• Contribute to team effort by accomplishing related results as needed.
• Maintain inventory by implementing purchasing plans and staying in contact with vendors and shippers.
• Develop a schedule of holiday activities and promotions throughout the year strategically designed to bring in more revenue.
• Provide training to improve the knowledge base of the staff and utilize cross-training methods to maintain productivity when employees are absent.
• Work with vendors and manufacturers to bring in effective marketing displays for the sales floor and store windows.
• Manage all controllable costs to keep operations profitable.
• Manage stock levels and make key decisions about stock control.
• Analyze sales figures and forecast future sales.
• Analyze and interpret trends to facilitate planning.
• Deal with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing or organizing training and development.
• Ensure standards for quality, customer service and health and safety are met.
• Respond to customer complaints and comments in person and over the phone and resolve them,
• Update colleagues on business performance, new initiatives, and other pertinent issues.
• Maintain awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing.
• Initiate changes to improve the business, e.g. revising opening hours to ensure the store can compete effectively in the local market.
Promoted to supervise and manage the second biggest Store in the business and daily operations following superior-rated performance as Team Leader and Store Supervisor in the #3-ranked store in Business. Managed a DHS 36M annual turnover, 40-employee, big-box location; directed all departments; enforced sound merchandising and loss control strategies; executed corporate programs, promotions, and policies; and drove optimal customer satisfaction, associate productivity, P&L results, and target achievements.
Duties and Responsibilities:
• Day to day operations of the stores as per the SOP.
• Ensure that customers are greeted and welcome who enter our business premises and ascertain what they want or need in the quickest possible way.
• Maintain consistency in delivering excellent customer services at all time.
• Prepare the weekly game plan to make sure that targets are achieved without fail.
• Responsible for preparing the schedule for the store and people management is optimized.
• Solve the problems related to the customers regarding customer service, exchange and refund issues and among the staffs regarding duties and responsibilities.
• Responsible for maximizing retail sales by training the employee in terms of product knowledge, customer service, and selling skills.
• Sell retail merchandise and assists customers with advice on purchases, trial rooms, and product promotions.
• Guide team in restocking fixtures and maintains merchandising and visual display standards.
• An implementation of stock control and security procedures and keeping appropriate records as required by company policy.
• Performs an important role as an individual plus performing in a team to ensure team success of the retail showroom.
• Keeping up to date about the refund and exchange policies and other ongoing promotions and inform the customers wherever necessary.
• Answers customer queries professionally, either in person or over the phone related to products and services.
• Co-ordinates with the OPS manager and the brand team for the ideal stocks flow all the time and preparing feedback about the newly launched items and sending them to the brand team.
• Responsible for team management for the preparation of sale, pricing and adequate supply of the merchandise in the sale floor.
• Ensures health and safety measures are at all-time followed thoroughly for the safety of customers, employees, and property.
• Responsible for accomplishing other related activities as assigned by the senior management.
Promoted to the Position of Team Leader to lead more than 15 people’s team in the #1 store in the business after Excelling in building and motivating sales teams, achieving the individual targets consistently and excelling in the customer service. Developed many entry-level associates to Top Performers and quickly became one of the Lead by Example Member in the store.
Duties and Responsibilities:
• Leading and motivating colleagues in everything from stock replenishment, customer service right through to setting up displays and driving sales.
• Deputizing in the absence of Store managers and doing everything possible to drive the business forward.
• Selling retail merchandise and assists customers with advice on purchases, trial rooms, and promotional product.
• Performs an important role as an individual plus performing in a team to ensure team success.
• Responsible for customer reserves, keeping the record of the same and follow up the customers regarding the same.
• Managing all types of cash.
• Receive payments, issue receipts against their purchases, reconcile cash/ credit receipts with sales figures and prepare daily sales summary report for submission to the finance department.
• Being alert to theft and fake notes.
• Answers customer queries professionally, either in person or over the phone.
• Provides professional till point service; maintain personal grooming standards and deal efficiently with customer complaints.
• Requests customers for the database, accurately entering their details on the POS system.
• Be responsible for the safe custody of cash received and /or other relevant documents and safe transfer to the bank or duty manager.
Bachelor of Arts from the Tribhuvan University, Kathmandu, Nepal majoring English and Economics (1999-2002)