Store Manager
Pure Gold Jewellery
Total years of experience :11 years, 9 Months
•Develop store business plan to include marketing strategies that will continue to drive traffic to the store and develop and grow our client base.
•Present strategies to regional management and central marketing team for review and approval.
•Continuously motivate and coach.
•Demonstrate sales leadership for staff by playing an active role on the selling floor. Sell by example and use shop floor selling experience to be an example to my staff on how luxury client connections are developed now I build very strong team.
•Responsible for the coordination of the store and show room
•Providing the best customer service to all customers in accordance with Company Policy and procedure
•Ensure regular training of store staff on all aspects of customer service,
•Handle and resolve customer complaints
•Process orders, forms, applications and requests
•Prepare sales assessment, follow up on market trends and monitor the competition’s activity
•Propose ways to improve the business: in store merchandizing, opening hours, product mix.
•Monitoring and coordinating of ordering, receiving, stocking, inventory control, visual merchandising and selling all shop merchandise Stockroom and Warehouse organization control
•Interviewing and recruiting new sales staff and give training to them.
•Plan/Coordinate sales promotion activities and prepare or direct workers preparing merchandise displays
•Responsible for the coordination of the store and show room
•Supervising of daily sales cash, petty cash
•Staff control (attendance, punctuality, customer service, Motivation, personal image)
•Prepare sales assessments, follow up on market trends and monitor the competition’s activity
•Propose ways to improve the business: in store merchandizing, opening hours, product mix.
•Produce quantitative and qualitative sales report
•Handling VIP customers in the shop floor to ensure to implements a high standard of customer service and generate sales.
•Identify customer potential needs and use initiatives to meet those needs.
•Ensure consistency in customer service delivered and handle all complaints
•Ensure building, maintaining and using the customer data base for promotions purposes.
•Maintain and update the system POS (Point of Sales System) for receiving shipment pricing and inventory purposes to ensure stock control and proper record of all stock movements
•Supervise the replenishment process to avoid and report any over stock along with the suggested corrective action
•Assists sales staff for Quarterly physical inventory from store as well as the stockroom.
•Coordinate with the back office, suppliers, logistics, marketing and merchandising team regards of new launches, in store animation or renovation and provide feedback accordingly
•Follow up on different issues with Mall Management such as mall promotions, permits, security.
•Providing the best customer service to all customers in accordance with Company Policy and procedure.
•Responsible for organizing the section in the store.
•In charge of creating attractive visual displays in retail outlets. Using my creativity to enhance the aesthetic appeal of displays in the store.
•Handling VIP customers in the shop floor to ensure to implements a high standard of customer service and generate sales.
•Responsible for the coordination of the store.
•Interviewing and recruiting new sales staff and give training to them.
•Help customer make selection by building customer confidence, offering suggestions and opinions on time.
•Handle and resolve customer complaints
•Replacing and organizing garments on the Shop floor
•Monitoring Window dressing, new collection organizing in different
•Always maintain VM standards, keep the display tidy and nicely
•Receive customer's call.
•Handle and resolve customer complaints
•Communicate clearly, both written and in speech
•Delight customers, above and beyond the call of duty
•Have intimate knowledge of the customers’ needs
•Have empathy for the customers situation
•Talk in a way the customer can understand
•Non-sensitively handle complaints, even with unpleasant customers
• Work accurate and with eye for detail
