administrative officer and customer service manager
kingdom media group
Total years of experience :9 years, 3 Months
Planned staff rotas to meet customer needs whilst remaining under budget.
• Delivered feedback constructively to enhance staff performance.
• Reviewed processes and practices regularly to achieve business goals.
• Reviewed customer agreements to verify current and correct data and
supporting documentation.
• Took ownership of escalated customer issues and followed through to
resolution.
• Communicated courteously with customers by telephone and email.
• Recruited customer service team members and mentored in company
policies and best practice
Monthly salary with additions and deductions
• Work on employment and job applications from pre-advertisements,
nominations, job interviews, pre-employment procedures, job offers and contracts in coordination with other departmentsMaintain confidentiality and privacy of employees
• Work on medical insurance, create new applications, cancel and issue invoices for a specified period.
• Temporary additional reception, secretarial work and review of contracts and agreements
• Maintaining the internal policy item as a reference during irregularities affecting the working environment
• work on requests for letters, tickets and coordination with booking companies.
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