Account Manager \Team Leader
Hewlett Packard (HP)
Total years of experience :19 years, 5 Months
Proved the ability to design & solidify win-win outcomes under difficult circumstances of cutthroat competition of Retail market.
•Maintain the daily sales & Stock Report, Finance Report.
•Conduct daily stock check to ensure stocks are in order (order, Receive, confirm)
•Taking care of Product Display & Merchandising, monitoring competitors Prices & Following up with the category Managers.
•Ensure total customer satisfaction at the point of sale as well as after sale service and support.
•Welcome customers into the store; initiate the sales process, offer them qualified advise on the available products, recommend/demonstrate appropriate products
•Update product knowledge, follow latest trends to provide confident and relevant advice to customers and gather market intelligence to learn about competition / stay ahead of it
•Merchandise goods prominently on the shop shelves & display units, replenishing stocks as often as required in.
•Check stock levels daily and recommend orders to the Manager in order to replenish and maintain optimum stock levels
•Handle customer complaints professionally and escalate any serious issues to the Manager for suitable resolution
•Maintain personal grooming as per the brand standards to represent a positive image Comply with all company policies and procedures.
•Preparing the SPEC SHEET at the beginning of the season for all the stores
•Responsible for achieving top line and bottom-line of the brand
•Maintain the daily sales & Stock Report, Finance Report.
•Conduct daily stock check to ensure stocks are in order (order, Receive, confirm)
•Taking care of Product Display & Merchandising, monitoring competitors Prices & Following up with the category Managers.
i am working hardly with extra hours, i got lot of certificates some training at HP & LG at sales,marketing & customer services. i had some appreciation certificates from HP as best SIS at middle east and africa