System Engineer
Multilynx
Total years of experience :10 years, 9 Months
Plan, implement, install, operate and maintain systems hardware, software applications and Information Technology infrastructure.
-Manage the rollout of each new system delivery project as it comes from Sales, including unique installation and configuration issues.
-Experience with hardware and peripheral configuration.
-Experience with planning for SLA-quality support.
-Excellent problem solving, troubleshooting and communication skills (verbal and written).
-Provide hardware and software engineering support for Information Systems utilizing object oriented programming and server applications.
-Oversee the testing and monitoring of applications and systems performance 24/7/7.
-Provide assistance with systems planning, and process improvement initiatives.
-Support staff and end user with resolution of systems issues, malfunctions or software programming problems.
-Install and implement new programs, modules, servers, hardware, network equipment when necessary to upgrade, improve resources or increase compatibility.
-Develop applications, software tools and program snippets that support reusable components.
-Deploy system by planning and executing the installation, configuration, and testing of server hardware, software, networks and operating system.
-Provide Level 1 support to the vendors investigating and troubleshooting incidents and issues to resolution and Escalation of Critical Issue to Level 3.
-Participate in On-Call rotation as scheduled.
-In-depth understanding of technologies, products and services
-Strong IT industry knowledge
-Monitor server logs and health alarms.
-Perform maintenance tasks such as patch levels and firmware upgrades.
-Monitor, investigate and report breaches in performance.
-Identify, troubleshoot and resolve hardware and software problems.
-Coordinate Incident Management activities to ensure SLA.
• Assist in network design and implementation.
• Provide network support with a variety of operating systems.
• Install and configure computer network equipment.
• Maintain network connectivity of all computer workstations.
• Provide network support to users.
• Maintain servers and associated hardware, applications, services, and settings.
• Develop and monitor policies for the use of network resources.
• Implement and manage disaster recovery and back-up.
• Evaluate and recommend security improvements and system upgrades.
• Monitor network to ensure optimal performance.
• Create and maintain network users/permissions.
• Test release of products to minimize user impact and ensure compatibility.
• Create technical support documentation for systems and applications.
• Fully support, configure, maintain and upgrade corporate customer’s networks and in-house servers
• Install and integrate new server hardware and applications
• Keep an eye out for needed updates
• Support and administer third-party applications
• Ensure network security and connectivity
• Monitor network performance (availability, utilization, throughput, goodput, and latency) and test for weaknesses
• Set up user accounts, permissions and passwords
• Resolve problems reported by end user
• Define network policies and procedures
• Specify system requirements and design solutions
• Research and make recommendations on server system administration
• Install and configure computer hardware operating systems and applications.
• Monitor and maintain computer systems and networks.
• Talk to staff through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
• Replace parts as required.
• Provide support, including procedural documentation and relevant reports.
• Follow diagrams and written instructions to repair a fault or set up a system.
• Support the roll-out of new applications.
• Set up new users' accounts and profiles and deal with password issues.
• Respond within agreed time limits to call-outs.
• Work continuously on a task until completion (or referral to third parties, if appropriate).
• Prioritize and manage many open cases at one time.
• Rapidly establish a good working relationship with customers and other professionals, such as software developers, vendors etc.
• Test and evaluate new technology.
• Conduct electrical safety checks on computer equipment.
• Purchase and issue new IT hardware.
• Held a volunteer position as a technology support engineer for Special Olympics World Games Abu Dhabi 2019 chapter, deputed at biggest venue Zayed Sports City with capacity of 43, 000 spectators.
• Troubleshoot RST (Result Services Technology) devices, printers, wifi devices etc.
• Troubleshoot connectivity issues of Athletes, Coaches, Officials, spectators.
• Assist users in using IT services and IT equipment.
• Worked with 70+ team members to produce creative, efficient solutions
Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
•Contribute to and maintain system standards.
•Providing L2 and L3 support.
•Leading a Team of Technicians.
•Provides assistance in the use of personal computer hardware, software or operates a multiplatform computer environment and monitors network.
•Sets up and configures desktop computers, peripherals and accounts assigning security level.
•Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.
•Configuration and installation of wireless controller / access points.
•Troubleshoots, diagnoses problems, implements corrective action procedures within prescribed guidelines and/or escalates to other technical resources as appropriate.
•Maintains systems, databases and web pages.
•Create, change, and delete user accounts per request.
•Designs and produces basic reports.
•Day to day task related to network, servers and surveillance cameras.
•Provides basic troubleshooting, repair and maintenance for computer equipment (e.g. microcomputers, disk drives, and laser printers) and may assist with testing personal computers and peripherals on a network to diagnose, hardware versus software problems;
•Acts as a customer liaison for the computing operation, communicating, resolving, and/or initiating the resolution of problems and concerns.
•Arranges for distribution of output to Head of Departments.
•Maintains records.
•Contributes to daily goals by accomplishing related duties as required.
•Configuration and monitoring of NVR’s (CCTV surveillance).
• Provide support for VIP user -Deskside support
• Installation and configuration of all types of required windows OS.
• Installation, configuration, management and troubleshooting of required system/software for very expensive and complicated apparel’s ETON system.
• Arrange/organize Multimedia and video conference meetings.
• Installation, configuration and management of all WLAN access points.
• Contribute to and maintain system standards.
• Management, configuration, installation and troubleshooting of all network devices
• Troubleshoot Software and basic Hardware issues.
• Configuration of Outlook on all pc’s and regular backup of database.
• Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.
• Providing L2 and L3 support.
• Leading a team of technicians.
• Installation of Financial software (Oracle).
• Supervise the installation of network cables.
• Antivirus server (Endpoint)/client installation and configuration.
• Installation and configuration of all laser jet printers.
• Responsible for maintaining and issuance of IT equipment.
• Meeting end user requirements.
• Providing desktop, on site or over phone support.
Specialization in networks and systems.
