Asad Ilyas

Assist. Manager Billing & IT at Sido

• Pakistan - Karachi
• My current job since August 2010

 Working in VoIP environment providing services in Accounts and Billing department, coordinating directly with the customers and reporting to the management.
 Excellent skills in troubleshooting and providing solutions for all billing disputes; coordinating with business partners, esp. their technical teams for problem-solving purposes as and when required.
 Gathering data and creating reports from two soft-switches (XIPX and Nextone) such as:
 Weekly/Monthly/Daily invoicing creation and maintenance
 Rates verficiation
 A-to-Z P&L
 Company bank account maintenance
 Cost analysis
 Accounts receivebles aging
 Prepare and maintain company accounts for external auditors
 Creating and maintaining company expenses reports
 Reconciliaiton of vendor invoices.
 Also responsible for looking after Sido’s internal computer network for basic issues; troubleshooting and providing solutions to basic networking problems.
 Planning, developing, deploying, testing and optimizing network and system services; responsible for configuration management and overall operational readiness of network systems and providing troubleshooting and fault-finding services for network problems.
 Deploying, testing and optimizing simple network and system services and providing troubleshooting and fault-finding services for basic network problems.
 Experience in working with the VoIP Relational Database Management Systems handling sensitive customer information and reporting to the management.
 Preparing and maintaining procedures and related documentation.
 Comprehensive knowledge of LAN, WAN, network components (CISCO devices, Ethernet switches, routers, bridges, gateways, firewalls, etc.).
 Noticing hindrances and suggesting technical methodologies to make routine works faster and more efficient, within and outside department.
 Ensuring that all equipment incorporate the latest developments and industry trends under the given cost constraints. Managing and suggesting future enhancements to the current hardware & software systems and taking up, managing and finishing full cycle projects for this purpose.
 Carefully monitoring network traffic through standard parameters to ensure efficient distribution of minutes and network resources and maximum uptime of the network.
 Giving extensive training using PowerPoint presentations to junior members, colleagues or individuals with varying levels of technical and business expertise and knowledge.
 Collaboration with other departments within the company to ensure that resources are utilized efficiently and routine tasks go in line with the policy most beneficial to the company.

SKILLS AND EXPERIENCES ATTAINED:
 Complete command over key concepts of the telecom industry and VoIP in particular.
 Leading a team of junior colleagues for department routines.
 Exposure and expertise in both accounts and technical sides.