Sr.IT Support Engineer\HOD
CGGC (China Gezhouba Group Co) Doha QAtar
Total years of experience :8 years, 10 Months
• Configured Dell Power Edge T390 server for virtualization on Microsoft Hyper-V plat form.
• Created test environments by installing virtual machines with variety of windows operating systems for testing purposes before deploying theVM’s in real environment.
• Maintained and managed FSMO Roles, promoting and demoting domain controllers.
• Installed, configured MS windows Server 2012 Domain Controller with DNS and DHCP Server as Virtual Machine. Deployed and configured ADC, WSUS, Print Server, Kaspersky Server and File Server as VM.
• P2V conversion by using Microsoft DISK2VHD tool and V2V conversions on Hyper-V servers.
• Installation and configuration of NAS (WD & Synology)
• Protected the organization's network from unwanted traffic coming from the internet using Fortigate Firewalls
• Configured, recorded & maintained CCTV Cameras (IP and Analogue).
• Assigning IT routine jobs to junior IT Staff
• Attending meetings (Internal & External)
• Dealing IT Suppliers, Vendors and Subcontractors.
• Dealing with consultant Office (HYDER\Arcadis) for any IT related issues\troubleshooting and maintenance.
• Configured FortiGate Firewalls (60D & 60E) for Internet Traffic, VPNs and to restrict LAN user’s unnecessary internet usage to get maximum output.
• Well Managed IT Sales & Purchase inventories.
• Dealing for CGGC (China Gezhouba Group Company) Management China office.
• Dealing with Finance team for budget allocations for IT infrastructure and equipment and for the suppliers payments.
• ISP Dealings (Vodafone & Ooredoo)
Deployed repeaters in the company’s staff camp to provide full signals everywhere in the staff Accommodation with the help of Ooredoo Team.
• Office 365 management for around 90 users.
• I was responsible for the Backups of entire IT infrastructure (File Server, VM’s, Firewalls, IP PABX configuration Backups, Wi-Fi Controller’s Configuration Backups, Network Printers’ Configuration Backups, Network switches configuration Backups and CCTV backups) in WD NAS and Synology NAS storages.
• Installed & Configured ESXi 5.5 hosts for the virtualized DATA Center with Fibre Channel SAN.
• Installed & configured DC with DNS\DHCP& File Server, ADC with Mcafee Anti-Virus & Print Server, WSUS With Veeam 8\9 Sever & Oracle ERP as Virtual Machines.
• Veeam Backups, Daily Incremental, Weekly Full Backup to NAS Storage and Monthly Full Backups to detachable NAS storage.
• Installed & configured VMware vCenter Server Appliance 5.5 and added two ESXi hosts to vCenter 5.5
• Installed VMware vSphere Clients to access ESXi hosts 5.5.
• Upgraded VMware vCenter Server appliance 5.5 to VMware vCenter Server Appliance 6.5 and then upgraded ESXi Hosts from 5.5 to ESXi host 6.5 bye creating Base line of ESXI6.5 ISO and attached it to VMware Vcenter Server’s Update Manager for the full cluster
• Performed physical to virtual P2V migrations for many servers utilizing VMware Converter
• Worked on Migration concepts like vMotion for VM's migration and storage vmotion from SAN to NAS
• Applied patches/updates on all ESXi Hosts, Windows servers and workstations with Company standards on every month 3rd week of Saturday or sometimes on every weekend.
• Creation and management of Virtual Machines, Installing VMware tools, creating templates, cloning, deploy Virtual Machines from Templates.
• Configuration T-shooting of Site TO Site VPNs to connect remote sites.
• Installing Configuring and T-shooting Windows Vista, Windows 7, Windows 8, Server 2008 and Server 2012 and Ms Outlook 2007 \ 2010 \ 2013.
• Installed and configured Primavera, AutoCAD 2010 & 2013, Ms outlook 2007, 2010, 2013 for user’s PCs.
• Installing and Configuring Oracle (CSOFT)ERP and SAP clients for User’s.
• Zentyal Server: Load balancing with 5 lines, WAN failover and http proxy, DNS and DHCP, DC, File Server
• Using Barracuda Tape Backup Drive for the daily Backups of all the servers and important data.
• Installing Windows Server 2012 & 2008, Configuring/T-shooting Domain Controller and other necessary Configurations like Users & Accounts, GPO's, File Server, WSUS Server and Printer server.
• Supporting a multi-site IT infrastructure of at least 200 employees.
• Installed and configured Network Scanning & Printing with OCE TDS 450 Machines for 0\A1, Network Printing\Scanning with Canon 5250\5045\5035\5055\6275 Canon Photo-Copier Machines, Using Canon IPF 710\750 & HP 2500 \ 1100\ 800 Plotters for A0/A1 Printing.
• Backups using Veeam, Windows Backup Utility, VDR and Barracuda Backup Tape Drives.
• Providing maintenance support and break-fix solutions.
• Liaising & meeting with suppliers for Purchasing of IT Equipment like Printers, Plotters, Scanners, Photocopiers Computers, Laptops, Tonners Cartridges Switches, Routers and software's within Company's budgets.
• Ms exchanger Server 2013, managing, configuring, troubleshooting.
• Troubleshooting technical problems and implementing solutions, for the fast and accurate troubleshooting of reported faults, providing technical support via helpdesk systems for a wide range of applications.
Managing Avaya IP Phones (1608) and Avaya IP Office 500 in the PABX based environment
Emirates Rebar From 22 Jan 2012 To 22 Dec 2013
Responsibilities - As Jr. IT Engineer
• Responsible for System & Network Administration
• Handling Dell Quad Core Power Edge 2950 & T310 Server
• Managing, Configuring Power EDGE SERVERs, RAID Drives, Operating System Planning and setup Servers and Workstations in Active Directory 2008/2012 environment.
• Responsible for the installation and setup of all IT equipment.
• Responsible for Regular Backups (Windows8, Win7, XP, Vista, Server 2008 and DATA like ACAD Rebar, Armaor and CAD2010, Outlook Express 2007/2010/2013 Database files, and Attendance System for any Disaster Recovery), Office 2007/2010/2013 (Word, Excel, Power Point)
• IT Services including diagnosis and fix of hardware failures, virus infection, driver and application problems.
• Responsible for maintaining, t-shooting all kinds of Printers / Plotters, FAX, Photocopier, scanner, network printers
• Active Directory, GPO, VPN, Dhcp, DNS, WSUS and ADC etc.
• Maintain, install & update Mcafe Antivirus, MS Security Essential, MS ENDPOINT Protection
• Familiar with Virtualizations Technologies like Hyper-V and also with Vmware Technology
• Troubleshooting and maintenance of PABX for external and internal calls using Avaya IP Office R7 Manager.
• Responsible for Smooth Flow of Router, Switches, Avaya IP Phones(1608) and PABX
• Setting and Maintaining T-shooting Oracle and Tally for Accounts Department
• Backups of Tally
• Visiting Site Offices to make sure smooth System\Network flow.
• Asset Management, Sales and Purchase.
• Hyper-V Technologies and VMware
• Providing IT services to the remote Offices
• ISA server 2004/2006 & TMG 2010
• Responsible for creating users & accounts for officials on ACONEX for our current YAS MALL Project in order to manage the drawing.
• Responsible for Wireless AP’s configuration, maintenance, troubleshooting.
• Responsible for updating Software and hardware in PC and Laptops and Servers.
• Managing and troubleshooting ISA server, Firewall, TMG
• Responsible for configuring outlook 2007/2010/2013 mails and backups of Mails and exchange server 2010
• Using Ultra VNC for T-shooting Clients PC's Remotely within the LAN
• Coordinating with Sub-Contractors Regarding Armaor Cut Bent Software, Excel, .ANS and .SDI imports/exports.
• Backups (Using Windows Server 2008 Backup Utility, Symantec backup Exec 2012, Acronics and Norton Ghost)
• Installing, Configuring Armaor Software (Civil Engineering Software Used to Create BBS for Cut Bent of Steel), BBS & Shapes import/Export in .ans and .excel formats. Co-ordination with Ariadis Team regarding to Create Modify or verify Armaor Shapes.
• Installations of other Civil Engineering Software like AutoCAD 2007, 2010, 2011, 2012 and 2013 along with DWF viewer. ACAD rebar Installation and Connectivity with Server.
• Software’s Trainings: Training New Employees of ERL and Sub-Contractor for Armaor Software and others if required.