Business Development Manager
Live Admins LLC
Total years of experience :4 years, 3 Months
1) Business Development Manager - Live Admins LLC (Nov 2012 - Present)
• Promote Web Greeter as the market leader for Live Chat solutions.
• Promoting Web Greeter through exhibitions, talent fares, Internet marketing, reseller programs and affiliates. Coordinate with sponsors concerning size, standards, conditions and timing of research
• Manage, monitor SEO, Social networking and PPC team for better results and execute Internet marketing campaigns.
• Directly deal with the clients for the implementation of the software on their websites and oversee the customer satisfaction by addressing their complaints.
• Dealing with vendors and clients on regular basis to implement the services and the new ideas in their marketing campaigns.
• Preparation of marketing material for the re-sellers/affiliates.
• Execution of training programs for the re-sellers to make sure they turn out to be better investment
2) Senior Customer Service Executive - TRG (The Resource Group) . Jan 2010 - Apr 2012
• Working for USA Campaign, with Partners like COMCAST, CHARTER, TIMEWARNER CABLE,
• CABLE ONE, CABLE VISION.
• Selling products like Cable TV, DSL - Cable Internet and Home Phone.
• Handling 50 to 100 Calls in a Shift.
• Talk to Upset Customers
• Reports directly to the \[Manager/Director\]Attend to customer questions, complaints and concerns immediately, and facilitate
o Satisfactory resolution.
3) Telesales Representative/Customer Service Executive - OVEX Technologies, May 2008 - Dec 2009
• Inbound sales campaign of Blue Hippo Funding,
• Selling computers, giving information about the finance program,
• Consistently maintained sales conversion ratio of 20%.
• Acknowledge and appropriately greet and assist every customer in a timely manner.
TECHNICAL EXPERTISE
Operating Systems: Microsoft Windows NT Server/Workstation, Novell Netware 3.x,
Windows 2000, WIN XP, Windows 95/98, Windows for Workgroups, MS-DOS
Still doing Bachelors.
Fsc Pre(Eng)
Matric: Pakistan Public School (2001 to 2003)