Procedure Development Manager
National Water Company
Total years of experience :20 years, 0 Months
- Establish tools and processes to optimize performance and resources.
▪ Developed and validated more than 300 procedures.
▪ Designed and conducted more than 40 workshops on writing procedures and work instructions.
▪ Reduced uncompleted house connections projects by 40 % by leading an initiative to establish a monitoring and following up department.
▪ Appointed as focal point to act as Technical Lead to contribute to the development of risk management program.
Develop, implement, maintain and continuously improve the Business Unit’s Integrated Management Systems (IMS) - ISO 9001, 14001 & OHSAS 18001 systems.
▪ Developed, established and maintained Quality Management Systems in compliance with ISO 9001:2008 Quality management systems.
▪ Developed and delivered ISO audit trainings for Arabic speaking staff.
▪ Reducing organizational findings from 18 major findings to one or fewer minor findings yearly.
▪ Developed and established Occupational Health and Safety System in compliance with OHSAS 18001:2007.
▪ Developed and established Environmental Management System in compliance with ISO 14001:2004.
▪ Developed and established Integrated Management System (IMS) complying with ISO 9001, ISO 14001 and OHSAS requirements.
▪ Managed the implementation and achievement of UKAS accreditation to ISO 17025 for the regional laboratory.
▪ Planned and conducted several audits against ISO 9001, ISO 14001, ISO 17025 and OHSAS 18001 requirements.
▪ Worked with IT Department to develop a web-based documents sharing system satisfying ISO document control requirements.
Lead Water International Knowledge Transfer Initiative (WIKTI) within the company.
▪ Led a team of 24 know-How Officers and stimulate their participation to the WIKTI.
▪ Monitored WIKTI indicators for both technical and support processes.
▪ Organized periodic know-how transfer seminars to assess progress and the effectiveness of the initiative.
▪ Assisted in developing and delivering more than 100 internal training sessions.
Manage 4 water filling stations’ activities in Jeddah City, including contractors with over 100 staff.
▪ Successfully led Filling Stations Summer Plan 2009.
▪ Achieved 75 % tankers deliveries within the proposed time interval 30-min.
▪ Improved contractors’ performance by initiated and implemented a performance evaluation process.
Develop, implement and deliver quality system for filling station sites.
▪ Developed quality manual and operational procedures.
▪ Established documented work instructions and working forms.
▪ Initiated contractor quality inspection system.
Investigate, analyse and resolve quality problems related to manufacturing, warehousing and analytical testing by conducting audits, analysing defect trends and leading continuous improvement programs.
▪ Achieved 99.6% outgoing quality Level in 2006/07.
▪ Reduced production line rejection rate by 18 % by improving the quality of 7 local suppliers within 18 months.
▪ Managed launching of 12 new products in 2006/07.
▪ Assisted MENA (Middle East North Africa) Technical Manager in implementing and maintaining the Quality Management System.
▪ Planned, performed and reported internal quality system and process audits as Lead Auditor to ensure continued compliance to ISO 9001 standard.
▪ Developed and maintained a company calibration system for over 50 pieces of measuring and testing equipment.
▪ Conducted line and management-level employees training in emergency response, quality awareness and waste minimization throughout the company ensuring continual compliance with ISO 9001 and ISO14001.
GPA 2.25 Major GPA 2.69
