Freelancer Public Relations & Consultant
Health & Beauty
Total years of experience :22 years, 6 Months
Advice the clients for beauty needs and skin care
Meeting sales goals while offering personalized customer service and maintaining long lasting relationships with customers
Assisting client with finding products that meet their needs
Suggesting products, explaining how products work, demonstrating how to use products, performing makeovers.
Coordinate and arrange appointments with beauty consultants, following up to assure client satisfaction
Building customer relations through follow up calls and mailings
Ordering products, handle door-to-door sales, and manage inventory.
Ensure and provide flawless, upscale, professional and high class guest service experiences
Analyse customer feedback and provide strategic direction to continuously improve overall rating
Respond to guests needs and anticipate their unstated ones
Expect and react promptly to guests complains
Oversee and coordinate all arrivals and departures of special guests and staff and follow up to ensure complete service recovery
promote all amenities, conveniences and programs offered
Direct, coach and manage guest relations team to ensure all standards and operating procedures are adhered to
appraise team's performance and produce reports
Examine activities logbook, assign tasks appropriately and implement control schedule daily
Handling the hotel business centre section
Develop strategies, programs and policies to promote tourism
Develop and implement a tourism marketing plan, working closely with hotels and restaurants
Maintain tourism budget
Organize various media information and make affordable and effective media buys to promote our tourism products
Develop relationships with national, international and regional tourism
Promote attractions & community events to visitors
Gather data and prepare annual tourism situation analysis for the supervisor
Receiving clients calls handle their needs and complains
Training
kindly note that i was trained at Ammon Hotel For eight months and for contemporary periods in all departments.and i had achieved a good level of skills and behavior in all departments of training after having my diploma education