Customer Experience | Marketing Bentley | Bugatti | Pagani | Lamborghini
SAMACO Automotive
Total years of experience :6 years, 2 Months
-Tracking customer experiences across online and offline channels and devices.
-Collaborating with IT developers, as well as the production, marketing, and sales teams to enhance customer services and brand awareness.
-Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities.
-Identifying customer needs and taking proactive steps to maintain positive experiences.
-Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.
-Analyzing customer feedback on product ranges and new releases, as well as preparing reports.
-Documenting processes and logging technical issues, as well as customer compliments and complaints.
-Keeping informed of industry trends and new CRM technologies.