Information Governance Advisor- British Council –Saudi Arabia
British Council - Saudi Arabia
Total years of experience :18 years, 7 Months
• Made sure that Information Governance policies and guidelines are being adopted and implemented across 8 office and teaching centers in three cities
• Identified information risks in country and addressed them:
o By escalating to management and get buy-in
o By ways to lessen and lower the risks
• Planned projects as part of a change programme of improvements
• Working with Global Information Governance developing guidance and rolling out training to improve all related process
• Completed of Data Protection Impact Assessments, information sharing agreements, Information Assets Register
• Raised awareness of staff on aspects of information governance by knowledge sessions and meetings
• Trained Information Asset Owners on the Information Asset Register process
• Trained staff on record management and files retention
• Worked on the Information related controls for the National Audit Office and achieved ‘Strong’ rating
• Achieved strong results in an internal Information Governance annual assessment
• Reviewed and audited country information security practices for electronic/paper records
• Completed inspection audits of offsite storage providers
Covered the IT manger post for three months .
Managed IT Infrastructure and services for three offices in the KSA (Riyadh, Jeddah and Khobar) to aid in the effective delivery of Global IT services that support the business needs of the British Council, KSA.
maintained IT Strategies in the KSA (Riyadh, Jeddah and Khobar) by managing IT staff and implementing technological solutions provided by Global IT to ensure support of Business processes, their alignment and compliance with Global IT Standards.
Manage Office 365 Rollout with excellent feedback from staff and management.
Risk assessment for IT infrastructure and follow up IT review action plan
• Manages and provides hardware and software maintenance, training and consultation, and Recommendations about future planning and development of resources. Providing these services in an effective and efficient manner will ensure maximum access to and implementation of technology services and resources.
• Negotiate, renegotiate, and administer contracts with suppliers, vendors, and other representatives.
• Research and evaluate suppliers based on price, quality, selection, service, support, availability, reliability, production and distribution capabilities, and the supplier's reputation and history.
• Evaluate and monitor contract performance to ensure compliance with contractual obligations and to determine need for changes.
• Managing IT Systems & infrastructure.
• Managing Information Security.
• Management IT projects, including clear capture of business requirements, provision of functional deliverable, milestone planning, and project post mortems.
• Hire, staff, and supervise a skilled team of IT professionals; help guide the professional development of ITpersonnel.
• Participates in developing annual IT budget; monitors expenditures for appropriate levels and cash flow; approves budget expenditures on an ongoing basis. Reviews contracts, grants, budgets and other items to assist in evaluating implementing and supporting appropriate technologies
• Participates in the development and Manages standards, procedures and practices.
• Coordinates problem solving, conflict resolution, escalations, restart and recovery.
• Liaise with vendors and service providers to ensure efficient and cost-effective acquisition of technology purchases; oversee service agreements.
• Develop business cases for technology acquisitions.
• Responsible for IT business continuity plan and Contingency plan
• In collaboration with Global IS assist with the rollout new business applications
• Monitor compliance with IT policies and procedures ( Software, Web Filtering, etc.), and advise country management of any necessary action for non-compliance
• Assist with IT reviews as scheduled by the Regional Hub
• Ensuring staff are familiar with security standards, including data protection, and reporting suspected or actual security breaches.
Line management for IT Team, Coaching, Training, assessing the team, assign tasks and deliverable
, follow up the team, performance management for the team
• Conducted organization-wide training needs assessment and identified skills or knowledge gaps that need to be addressed. I mapped out development plans for teams and individuals.
• Communicating with managers to identify computer training needs, managing, designing, developing, coordinating and conducting all training programs.
• Assessed the training needs of individuals as well as work teams.
• Created lesson plans and tailored them to employee needs.
• Implemented course progression and programs for staff.
• Trained staff on the use of Microsoft Office SAP System and associated reporting tools.
• Advanced personal IT skills and updated training courses including new product functionality.
• Mapped out annual training plans for management, HR, customer support and more.
• Designed and developed training programs (outsourced and/or in-house).
• Designed, prepared and ordered educational aids and materials.
• Assessed instructional effectiveness and determined the impact of training on employee skills and KPIs.
• Gathered feedback from trainers and trainees after each educational session.
• Partnered with internal stakeholders and liaised with experts regarding instructional design.
• Maintained and updated training records.
• Focal Point for the Information Governance annual assessment: (Country Information Assurance Maturity Model)
• Made sure that Information Governance policies and guidelines are being adopted and implemented
• Identified information risks in country and addressed them:
o By escalating to management and get buy-in
o By ways to lessen and lower the risks
• Planned projects as part of a change programme of improvements
• Co-ordinated changes to improve all related process and extensively working with regional IG Advisor
• Addressed Information Risk in country by identifying them and escalating to Management
• Working with Global Information Governance developing guidance and rolling out training to improve all related process
• Completed of Data Protection Impact Assessments, information sharing agreements, Information Assets Register
• Raised awareness of staff on aspects of information governance by knowledge sessions and meetings
• Trained Information Asset Owners on the Information Asset Register process
• Trained staff on record management and files retention
• Achieved strong results in an internal Information Governance annual assessment
• Reviewed and audited country information security practices for electronic/paper records
One of the biggest projects I managed during this role was :
2014/07 - 2015/01 Shared Drive Restructuring Project (File Plan) - British Council
The objective of the file plan project is to address the issues around sharing, collaboration, retention and disposal, and legacy electronic files (inherited historical files or archived files) that are on the G Drive (shared drive). Achievements include reducing the size of the G drive from 232 GB to 45.8 GB and significantly raising the levels of Information Governance among British Council Jordan colleagues
Managed the project in Jordan office including forming a coordinators team for the new G Drive
Led the team and all meetings and workshops
Assigned roles for the team; giving them support, knowledge whenever needed
Planned the different project phases (Training, Design, Building the file plan, Testing and UAT, Records migration for Go Live date, Monitoring and Management) with the involvement of my team and the Senior management.
Presented the project to staff by conducting several workshops for departments
Followed up and helped teams to prepare their final draft for their department
Arranged meetings for cross functional folders like Finance, Procurement, HR and Marketing
Compiled all drafts, created the new file plan on server and submitted to management for approval
Implemented all requested changes and cascaded to teams
Developed the new shared drive, file structure and security groups
Managed step by step migration into the new structure.
Archived the old G drive according to required standards for archiving for British Council
Reviewed the new shared drive and created a report for my findings and recommendations for Country Management
Setup clear support process for the new file plan such as creating templates.
Contributed to the technical guidelines for the regional rollout of the project
Contribute in both Shortlisting and Interview Panel
Contribute to the assessment of candidates and decision-making for a particular post.
Manage the panel for IT Staff Recruitment
• Conducted training to health and Safety team. I cascaded the training I took on a regional level and agreed with the team on our tasks.
• Developing and leading teams to help and support health and safety issues.
• Led First Aiders and Health and Safety Team
• I assumed the management of Health and Safety for years for Jordan Office: working on Risk Assessment for the office, trained Health and Safety members office members on First Aid and fire fighting.
• Helped security head in reporting to IRS.
• Marking, Listening and Reading OMRs
• Double Marking Listening and Reading OMRs
• Carried out supervision duties during examination sessions professionally.
• Reported incidents to the venue manager on time.
• Monitored test day staff, including invigilators, examiners and marshals as they reported on duty.
• Received and I was accountable for all test day material according to local procedures. This included collecting test day material from British Council centre before the test.
• Ensured that all test day material is thoroughly inspected at the venue and immediately reported any irregularities, damage or suspected breach.
• Inspected the venue to ensure that arrangements meet agreed requirements and standards.
• Ensured necessary equipment, material for candidates, signage, branding and seating arrangements and plans were in place and ready to use as required.
• Resolved issues with the venue service providers, and other test day staff before the start of the test.
• Briefed all test day invigilators on their roles and responsibilities.
• Ensured special arrangements are provided as required.
• Actively monitored candidates and invigilators during tests and breaks and ensured that there is no malpractice or violation of test conditions.
• Ensured that all test day standards and procedures are followed throughout the examination.
• Ensured that security and confidentiality were met for all exams run as per British Council Exams Quality Standards.
• Adhered to the British Council Customer Service Excellence
System administrator for British Council Network .
To provide 1st line help desk support to BC Jordan systems users
To be the first point of contact for all help desk calls for applications, FPS, EXFP, Registrar, Cameo, IT Skills, Alice, IELTS..and all educational CDs and FABS once it is installed.
Perform Systems Backup-Restore and Antivirus Updates
Maintain log sheets for externally stored backup.
Maintain IT Inventory, Filing and Documentation
Maintain a database of all IT equipment physical location and warranty period.
Follow up with suppliers the maintenance of all IT equipment.
initiate Purchase order and follow up IT budget and payments
creating budget reporting for management
-Must adhere to the corporate and local procurement procedures and standards.
To act as a power user for BC Jordan
Provide GTI application support to all staff.
Assess staff application training needs.
Provide on demand GTI training for staff according to IT Manager instructions and business needs.
Liaise with regional GTI trainer on office training needs and request for change.
To deputise for IT Manager when required
To provide a range of efficient and affordable IT services to enable BC staff to have access to the IT technology they need to meet their objectives, and to enable key groups of customers to access appropriate information about the UK, the BC and British services and products . To act as a power user for all staff and to assist MIT in daily IT section routine work.
To develop IT services for council and staff and customers to corporate standards enabling the Council to meet its needs for efficient internal and external communication and to be at the forefront of knowledge and information sharing.
To support and train staff to use GTI system, make sure that Front Office network and required applications are installed properly for BC customers’. To act as a power user for all staff and to assist MIT in daily IT section routine work.
Maintain IT Inventory
Provide Support and Training for Staff and external customers
Systems Backup, Antivirus Updates
Finance:
- Prepare payment requests.
- Follow-up payments with the Finance Department.
- Keep record of payments.
working with ITEC Company for Image Technologies and Archiving Systems as a System Engineer.
to install, Customise, writing scripts to integrate different solution together to meet customers needs .
Install a Document capture software (Ascent Capture 3) at the Arabic Academy for Financial and Banking Sciences and implementation for the archiving system at the site for the annual evaluation reports.
Writing the code of the release script from Ascent Capture into DocuWare 4 using Visual Basic
Good