Service Continuity Assistant Manager
Alinma Bank
Total years of experience :11 years, 11 Months
- Handling service continuity, capacity managment and availability mangment processes.
- Managing the IT service continuity function within the IT department.
- Managing the process of introducing new applications and services within the bank to the disaster recovery data center.
- Management of the of service continuity framework within alinma IT in terms of policy, standards, processes and procedure in accordance to ITIL standards.
- Management of the service continuity regular tests of the bank services in the disaster recovery with the business and IT.
- Management of the disaster recovery plans for the different applications and the overall IT disaster recovery plans.
- Management of the IT availability process and production.
- Managment of the IT capacity mangment process and procedures.
working as the IT lead (acting) by Lead the IT activities and Designing the Infrastructure for the IT systems in Yanbu Project (450 employees) to fulfill the global practices.
• Review the proposed designs by the contractor for the LAN, VoIP, VCS and supervise the implementation during the project implementation.
• Improve the current practices for Farabi base plant to match the global standard.
• Designing and purchase the IT systems, infra and technologies required to run the plant.
• Coordinate with the HR for IT team formation to run the plant.
Support for all Server hardware &Virtualization(VMware) incidents & Problems, including diagnosis and restoration activities.
Engineering availability and capacity management for MENA Data Centers to meet the levels of service required by the business.
Support for all Data Storage & Backup incidents & Problems.
Working with Avmar Backup solution and restoration.
Backup/restore of Server Hardware & Virtualization Host & Guest.
Support for all projects related to all Tasnee Data centers in the Middle East.
Backup/restore of Server Hardware & Virtualization Host & Guest using Veeam solution
Managing Yanbu data center facilites.
Handling the active directory, Manging Yanbu vmware, backup.
Responsible for the provisioning, installation, configuration, operation, and maintenance of systems hardware, software and related infrastructure.
Ensured the availability and reliability of system hardware, operating systems, and software systems.
Envolved in new IT projects with the global team for IT infrastructure upgrades.
- Projects:
1-Participate in the Implentation of the ISO20000/27001for IT procedures.
2-Upgrade Exchange 2007 to Exchange 2010.
3-work closely with xerox to implement their printing solution to control and cut the costs.
Support for the Process control devices and equipment, mainly supporting the
Yokogawa Centum cs3000 admin workstations.
Preventive maintenance and updates to the System.
Do a daily Maintenance jobs for the Process control network.
Provide the support for control rooms around the plant(4 different control rooms).
- Project
1-Implement a new solution (OSI PI) to monitor the plant data.
2-works with the global process control team to provide a new system that monitors and saves the Plant Information Data (OSI PI). Work with global team to design the infrastructure for the new solution in Yanbu plant and work closely with differnet teams locally and globally to implement the solution.
Troubleshoot and solve daily problems for users as per the SLA.
Provide support for department devices and IT materials.
major GPA 2.48\4.0