Account Manager •
Diversey Egypt Ltd. • December
Total years of experience :12 years, 1 Months
- Implement the service portfolio plan for customers in the designated area.
- Plan and Organize the necessary Service Visits to Customers.
- Deliver the necessary reports to the Key accounts Manager.
- Prepare the annual Sales Budget for his designated area.
- Perform regular check ups on customers satisfaction level.
- Monitor and Evaluate Accounts Manager’s sales targets.
- Ensure that our reports / Demos / surveys / tools / activities are being delivered to the right person through the right way.
- Conducted business review report with high level management to recap our service portfolio to ensure growing & developing our business partnership/adding value quarterly basis.
- Managing the approaching & Implementation of our new swimming pool electro-chlorination system through a communicated plan for each account manager.
- Increase the gap with competitors by cost saving programs, tailor-made solutions, quality programs and equipment to be invested on site.
- Ensure product innovations are sold in the market.
- Organize on site advanced seminars with KA to have strong focus on the customers and improve the PR with them.
- Coordinate & Facilitate the customers’ dues collection.
- Assure the quality & consistency for Diversey products and solutions.
- Meeting with the high level management to ensure delivering the best service level meanwhile achieving the highest level of customer satisfaction.
- Clarifying the business scope & adding value between both parties.
- Strengthen our brand & enhance customer loyalty and advocacy.
- Trainer & responsible for delivery of DWOS & TTT (Diversey Way Of Selling & Train The Trainer program) to our new comers employees.
- Responsible for hospitality training delivery for all employees & training coordinator for the new comers training plans.
Sales
- Manage a portfolio of customers achieving revenue goals, sales/service and portfolio growth targets across a range of products and services for a specific pre-defined set of customers to create a profitable durable relationship.
- Provide the assigned portfolio of mass customers with personalized service so as to develop close relationships, achieve maximum profitable contribution for the bank and retain their loyalty.
Operation & Service Quality
- Follow up with others, departments, pipeline credit/ operations dept. on pending cases.
- Ensures handling and covering all customer requests / inquiries to deliver services excellence.
- Efficiently handles customers complaints, escalating as appropriate.
CBE, Compliance, Audit, Procedures
- Ensure following set procedures as per designation.
- Present the products and services for customers for
- Performing the full cycle of the sales process (Looking for sales leads, Making presentations, Studying the customer needs, ...).
- Identifying/qualifying potential customers, classifying those customers and converting target accounts to new business. Introduce company products and services to clients.
- Prepare customer quotations.
- Following up on customers requests; ensure our customer remains satisfied even after closing the deal. Proactively identify, seek and develop new clients within the assigned territory.
- Achieving sales targets and executing sales strategy. Expanding the Company's customer base.
- Maintain high level of product knowledge, technical competence and market trends.
* Provide assistance to everyday sales reservation executive and develop and evaluate sales calls and provide efficient training program to staff to ensure smooth working.
* Coordinate with front desk and ensure response to all special guest requests and make all reservations appropriately for all guests.
* Collaborate with reservation sales associate to resolve all guest issues and recommend appropriate measures where required and process all electronic reservations and ensure accuracy in same.
* Administer productivity of staff and ensure achievement of all departmental goals and oversee all reservation activities for facility.
* Maintain record of all bookings and maintain accuracy in same and ensure compliance to all guest demands and manage all enquiries and provide response within required timeframe.
* Monitor hotel inventory and provide training to staff for all reservation activities and ensure courteous manner from guests and employees.
* Maintain complete knowledge of:
- All hotel facilities/services, hours of operation.
- All guest room layouts, bed types, décor, appointments, and locations.
- Room availability for any given day.
- Restricted dates, rates and room types.
- All room rates, packages and promotions.
- Specific arrangements between hotel and travel agencies, corporate reservations center.
- Entertainment/special events scheduled in the hotel.
* Legibly update information board.
* Ensure staff's knowledge of hotel services, features and amenities.
* Prepare and communicate assignments to the staff. Assign additional tasks as they arise.
* Monitor group reservation activity daily and communicate status with Sales Department. Follow up
on tentative sales bookings with respective Sales Manager to update status.
- To confirms reservations for rooms according to the room’s availability issued by the Reservations Officer accords the rates that are currently in effect and arranges the billing according to hotel procedures.
- To handles all group tours/ conventions from the initial blockage to the rooming lists.
- To records all reservations neatly and accurately on prescribed forms.
- To files neatly all updated correspondence chronologically, first and then alphabetically.
- To handles the telex machine in sending outgoing reservations telexes.
- To handles all advance deposits received by crediting the amounts into the correct guest’s folios and issuing receipts to the senders.
- To handles all onward reservations of Accor Group.
- To check incoming letters, telexes and faxes than distribute to whom it may concerned within the Reservation Department.
- To updates the computer immediately and accurately if there’s any changes.
- To sends out confirmation slip promptly if requested.
- To handles any request for amenities or transportation promptly and accurately.
- To update guest history records, travel agency/company records and account receivable records on a regular basis
- To handles the reservation correspondence accurately and neatly.
Promptly prepare 7 days VIP and any Reservation report.
- To check any no-show and cancellation report with the correspondence and keep the record in the file.
- To coordinate with the travel agent and update the room allotment.
- Receive, direct and relay telephone messages and fax messages
- Direct the First Nations Members and the general public to the appropriate staff
member
- Pick up and deliver the mail
- Open and date stamp all general correspondence
- Maintain the general filing system and file all correspondence
- Assist in the planning and preparation of meetings, conferences and conference
telephone calls
- Make preparations for Council and committee meetings
- Maintain an adequate inventory of office supplies
- Respond to public inquiries
- Provide word-processing and secretarial support
- Develop and maintain a current and accurate filing system
- Monitor the use of supplies and equipment
- Coordinate the repair and maintenance of office equipment.
- Answerallincomingcallsandhandlecaller’sinquirieswheneverpossible
- Re-direct calls as appropriate and take adequate messages when required
- Greet, assist and/or direct students, visitors and the general public
Business Administration and Information Technology