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ASEM IBRAHEM, Senior Manager – Digital Engagement Department

ASEM IBRAHEM

Senior Manager – Digital Engagement Department·Black Oasis,

Jordan

Master's degree, Clinical Psychology

Work experience

Total years of experience: 6 years, 6 months

Senior Manager – Digital Engagement Department

January 2023 - Present

Black Oasis,

Amman, Jordan

January 2023 - Present

Direct and oversee comprehensive digital engagement strategies and multi-channel communication plans

to maximize public presence.
Coordinate and manage cross-functional execution teams, ensuring seamless workflow, resource
allocation, and project delivery timeline alignment.
Analyze complex user engagement data and performance metrics to systematically optimize campaign
reach and drive organizational objectives.

Company industry:
Financial Services

Founder & Program Facilitator

January 2022 - January 2022

English Conversation Club, Irbid

Irbid, Jordan

January 2022 - January 2022

• demographics.
Deployed agile learning methodologies and peer-engagement strategies to maximize retention and skill
mastery.

Company industry:
International Humanitarian Organization

Volunteer & Project Instructor

January 2020 - January 2022

World Associates LTD,

Irbid, Jordan Hybrid

January 2020 - January 2022

Completed an intensive 400-hour English education framework, mastering fluent delivery and interactive

Company industry:
Non-profit Organization

Salesman

October 2020 - December 2021

Dahab.shoes and Bags

Irbid, Jordan

October 2020 - December 2021

Company industry:
Fashion Design

Customer Service & Salesman

October 2020 - December 2021

DAHAB Shoes and Bags,

Irbid, Jordan Hybrid

October 2020 - December 2021

Delivered high-standard stakeholder care, maximizing customer satisfaction and operational loyalty rates.

• Optimized floor processes and directly boosted annual sales growth by a consistent 10%.

Company industry:
Fashion Design

Intern

January 2021 - October 2021

Jordanian Committee for Women Affairs, Irbid

Amman, Jordan Hybrid

January 2021 - October 2021

• implementation guidelines.
Assisted field supervisors in executing targeted community initiatives and logistical event frameworks.

Company industry:
International Humanitarian Organization

Translator

January 2019 - October 2020

Esterdad Center,

Irbid, Jordan

January 2019 - October 2020

• Translated highly diverse localized and international analytical articles for mainstream digital publication on
the organizations official channels.

Company industry:
Primary, Prep, & Secondary School

Education

Al-Ahliyya Amman University

July 2027

July 2027

Master's degree, Clinical Psychology

Jordan

Yarmouk University

September 2023

September 2023

Bachelor's degree, Translation

Jordan

Skills

BUSINESS METRICS
Intermediate
BUSINESS METRICS
Intermediate
COMMUNITY DEVELOPMENT
Intermediate
COMMUNITY DEVELOPMENT
Intermediate
CUSTOMER ENGAGEMENT
Intermediate
CUSTOMER ENGAGEMENT
Intermediate
EXECUTIVE PRESENCE
Intermediate
EXECUTIVE PRESENCE
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
MOTIVATIONAL SKILLS
Intermediate
MOTIVATIONAL SKILLS
Intermediate
PUBLIC SPEAKING
Intermediate
PUBLIC SPEAKING
Intermediate
RESOURCE ALLOCATION
Intermediate
RESOURCE ALLOCATION
Intermediate
TRANSLATIONS
Intermediate
TRANSLATIONS
Intermediate
WORKFLOW AUTOMATION
Intermediate
WORKFLOW AUTOMATION
Intermediate
problem solving
Intermediate
problem solving
Intermediate

Languages

Arabic
Native Speaker
English
Native Speaker

Training and Certifications

Certifications
Community Based Engagement
Social Psychology –
TOEFL iBT Certification Certified
Undergraduate Certificate in Clinical Psychology