Asem Sowadeh

• Establish Project Management Office in the organization, and manage all fintech initiatives and cash management projects as per the CEO directions.

 Work under service and delivery division to manage all internal projects within the company and external projects with Banks cash management business teams and third parties, for example: Vendors.
 Manage Klip Eco System at a program level, including all related sub projects using a master project plan, for the ultimate purpose of delivering Emirates Digital Wallet Application to Banks.
 Lead the rollout of digital wallet in its both versions; SDK and White Label App which are intended to be launched for banks’ consumers and merchants in batches.
 Work closely with business and technical teams in UAE banks, including acquirer and issuer banks as per each bank project plan to ensure the completion of deliverables on time, with agile and waterfall methodologies as per the bank’s convenience.
 Represent Emirates Digital Wallet as the focal point of contact for Banks to manage the relationship between them and all vendors responsible to deliver the solution.
 Develop and submit regular project status reports for each bank, highlighting the project rag status, activities progress, timelines of milestones, risks and issues for our cash management business partners and senior management.
 Manage communications with all participating vendors in the project, including Point of Sale Vendors, Central Settlement and Risk vendor and Central Platform Vendor to successfully deliver the project as per the agreed scope, within the agreed timelines and cost.
 Participate in setting up project management office procedures and projects workflow to ensure the organization follows a standard unified process.
 Implement the Microsoft Project Online Server as the project management tool in the organization.
 Develop banks onboarding and engagement process to standardize project rollout for each bank.
 Develop digital wallet operations service request and dispute management process maps as part of ISO project.
 Effectively monitor and control service delivery, ensuring systems, methodologies and procedures are followed.
 Manage project related activities, resources, equipment, information & communications.
 Work closely with third party vendors, customers and internal stakeholders (mainly Banks’ Cash management teams, Operations & IT) to monitor, manage and ensure continuous improvement of Service Delivery and best practice.
 Work with the Department Head to ensure an effective and appropriate allocation of resources to meet demands.
 Create and maintain comprehensive project & service documentation, plans and reports.

and accountable for business projects implementation and delivery as part of Project Management Office in line with the bank quality / continuous improvement objectives.
•Lead the manual activities Automation project for collection center and customer relationship management system.
•Lead CRM system enhancements using agile/scrum mythology to increase customer satisfaction (TAT, RFT) and reduce back office manual activities.
•Manage the trade finance upgrade project initiated by transaction banking business team to ensure alignment and compliance of trade transformation activities with the Central Bank regulations.
•Prepare and agree with business on the updates required on the standard operating procedures (SOP) within the shared services functions as part of the project.
•Preparing and communicating the new service level agreement (SLA) for the bank shared service as part of the new Trade Innovation system rollout.
•Lead, manage and coordinate the project communications between stakeholders including vendors, business, Information technology and senior management.
•Support the shared service program manager through the provision of timely project reporting including root-cause analysis, and performance management reporting during projects execution.
•Was part of Business Process Management project team for account opening automation and ATM finger vein implementation.
•Lead the project to move the settlement of CBQ PayCard Transactions from Master Card to NAPS for Qatar domestic ATMs and POS transactions.

e-channels for Standard Chartered in other countries who has recently started their electronic services and train their new headcounts.
•Led the straight through services project to automate cash management transactions & payments for corporate & SME customers
•Covered e-channels at a regional basis when necessary for pooling resources among in MENA region.
•Worked with regional and group stakeholders to cover local and cross border electronic payments implementations.
•Established and maintaining positive working relationships with external suppliers and key internal clients.
•Conducted trainings for customers' personnel who operate the services.
•Marketing e-channels and cash management solutions to prospect customers.
•Liaised with business units to document and design technology solutions to meet business plans related to electronic channels.

in the project of enrolling online trade services and offered the same for customers.
•Led the project of an automated end to end cash payments and reporting integration between the client's oracle ERP & the bank