Marketing Manager
InnerSpace Interior Design LLC
مجموع سنوات الخبرة :20 years, 11 أشهر
Act as a key point of contact between the organization and the self-developed clients
- Builds market position by locating, developing, defining, negotiating and creating business relationships
- Exceed new business revenue goals by establishing strategic relationships with key contacts
- Locates and proposes potential business deals by identifying and exploring opportunities
- Screens potential business deals by analyzing market strategies, deal requirements, potentials and financials
- Update job knowledge by being boundary less and involving in the details
Key Responsibilities:
- Meeting Sales Goals, negotiation, selling to customer needs
- Sales Planning, building relationships, and developing budgets for new and existing accounts
- Exceed business revenue goals by establishing strategic relationships with key contacts
- Closes new business deals by coordinating requirements with business operations
- Enhances organization reputation by accepting ownership for accomplishing new and different requests
- Explore the entire market and increase the brand awareness
Freight Systems LLC, Jebel Ali, Dubai, UAE (Confidential) Apr 2012 - Till Date Business Development Executive
Key Responsibilities:
- Identify business opportunities and generate profitable sales in both new and existing accounts to meet
- Exceed new business revenue goals by establishing strategic relationships with key contacts
- Increase the client base to develop the market reach for increasing the profitability
- Excellent service oriented activities for the clients to exceed their satisfaction level
- Development of niche market by penetration and creation of awareness
- Value added services to each client to make them feel the high level importance
- Understanding the exact requirement of the client and advising them the best possible cost effective method
- Ensuring complete satisfaction from each business to enhance the loyalty and establish a long lasting relationship
Globelink West Star Shipping LLC, Dubai, UAE Mar 2011 - Mar 2012
Sales Executive
Key Responsibilities:
- Identification of the right client and their exact need to provide the perfect and speedy service
- Ensuring excellent service with aggressive follow-up, timely updating and effective feedback check
- Controlling and planning the movements of shipments based on the exact requirement of the client
- Implementation of effective marketing strategies to develop the market to enhance the trust and loyalty
- Co-ordination on the whole activity for the complete manifestation of shipping from a particular destination to anywhere in the world
Aviva Plc, United Kingdom Oct 2008 - Mar 2010
Customer Experience Adviser
Key Responsibilities:
- Identifying customer needs and providing full support and service to the clients.
- Creating value and loyalty for customers through providing first class professional service while dealing with all customer queries.
- Providing full help & guidance to the existing customers to enhance the retention rate of the customers and to build a long term relationship.
- Handling customer escalations and coordinating with other departments including collections and sales to resolve issues
- Accountable for direct customer interactions in order to analyze the gaps in services offered to the customer and analyzing Qualitative developmental aspects of the process.
- Working towards highest levels of customer satisfaction as indicated through feedbacks.
- Responsible for maintaining cordial relations with large corporate clients to assure satisfactory service and speedy problem solving.
- Building and maintaining healthy business relations with customers, thereby enhanced customer satisfaction matrices by achieving delivery & service quality norms.
- Ensuring target fulfillment while adhering to the service-level agreement.
- Achieved 'Spotlight' award for completing all criteria for progression.
- Got exposure in a very busy customer service field
ICICI Prudential Life Insurance Co. Private Limited, India Sep 2003 - Sep 2007
Senior Agency Manager
Key Responsibilities:
- Delegation of duties to Assistant Unit Managers, BP Managers & Advisors by providing them full support, training and up to date information on products and service.
- Recruited and coordinated a team of quality people from various segments based on their profile and some basic set criteria for the maximization of sales and profit
- Implemented customer strategy while dealing with different types of customers through face to face selling method, cold calls and telesales to build up and create a long lasting rapport and loyalty between the client and the firm.
- Identified the needs and implement new strategies for developing customer loyalty to see how products can help in creating value for its customers while taking up new challenges and analyzing complex problems
- Ensured high quality after sales service is delivered to the existing clients by providing correct follow-ups, reminders and accurate status updates for each and every customer
- Delivered first class professional service and to ensure that all customer enquiries are resolved while doing initial underwriting, documentation and after sales services
- Proved and awarded as the best performer of the branch as well as the zone in various criteria for more than five occasions which facilitated three promotions in a short three year period up to a Sr. Manager level.
- Identified opportunities to create long lasting relationships with clients, based on responsiveness to the client queries, deep knowledge on products, market trends and also availability & approachability for the client.
- Elicit high level functional expertise to ensure product deliverables meet customer requirement & provide the team with subject matter expertise through proper training and sales demonstration skills.
- Recruited 95 quality people and lead a team of 70 and developed two team members into managerial level and three as trainees.
Elite Group of Companies Private Limited, India May 2001 - Sep 2003
Management Trainee
Key Responsibilities:
- Analysis of the whole market, preparing and presenting the analysis report for the board.
- Following up with the clients for the pending payments and report generation
- Identified strength and weakness of the market and apply strategic solutions to increase the sales.
- Successful track record of delivering projects and on time, in budget, and to required quality standards.
- Organized and presented three reports successfully.
Additional Experience (Part Time)
