Ashfaq Mohamed, Service Desk Field Technician

Ashfaq Mohamed

Service Desk Field Technician

Xsource it

Location
South Africa - Cape Town
Education
High school or equivalent, Grade 12
Experience
37 years, 2 Months

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Work Experience

Total years of experience :37 years, 2 Months

Service Desk Field Technician at Xsource it
  • Netherlands - Beilen
  • My current job since May 2014

Duties and Responsibilities
• Installing andsettingupPCs, Laptops,
• Installing USB Printers and Network Printers.
• Providing technical support for staffand students.
• Providing 1st line, 2nd line and workshop support.
• Installing Windows 7/ Windows 10 and MAC OS.
• Installing standard UWC software eg (MS Office 365, MS Office 2016, MS Office 2019, WithSecure, Global Protect, Atlas TI, and SPSS.)
• Diagnosing, resolving issues related to software and hardware,
• Setting up staffand students mobile phone and laptop onto the UWC Wi-Fi

Field Technician at LNR Computers
  • South Africa - Cape Town
  • My current job since January 1997

Duties and Responsibilities
• Troubleshooting on PCs, Laptops, Printer and Pear to Pear Networks.
• Installing Operating Machines for DOS Windows 95, Windows 98, Windows 2000, Windows XP and Windows7.
• Installing MS Office 2010, MS Office 2013 Panda Antivirus and Kaspersky Internet Security.
• Installing pear to pear networks, Installing and setting up routers Installing network and USB printers.

Education

High school or equivalent, Grade 12
  • at Adult Training Centre
  • January 2020

Specialties & Skills

Printers
Windows Support
Software
Hardware
TECHNICAL SUPPORT
MICROSOFT WINDOWS
TROUBLESHOOTING (PROBLEM SOLVING)
MICROSOFT WORD
PERSONAL COMMUNICATIONS SERVICE (PCS) SYSTEMS
SERVICE DESK

Languages

English
Expert

Hobbies

  • Hiking and Tennis