Cashier
Farah Leisure Park Management LLC
Total years of experience :21 years, 4 Months
Focuses on activities and quality standards that ensure satisfaction of guest / customer (both external and internal)
Understand and meet the needs of guest / customer (both external and internal)
Goes beyond the basic expectations of guest / customer to deliver out of this world experiences
Takes personal ownership for guest / customer issues and ensure follow through.
Identifies and pursues opportunities to improve guest / customer service.
To display a friendly, helpful and cheerful attitude while communicating effectively with the guest and fellow colleagues in order to support the vision, core values and core service standards.
To listen actively and respond to guest feedback as well as understand guest satisfaction index results and trends in order to continuously improve and exceed guest expectations.
Greet guest / customer as they arrive in the waterpark and provide them with information about the food and beveage menu.
Listen carefully the food and beverage menu orders by the guest /customer.
Repeat their orders to avoid the mistake or wrong order with their food and beverage.
Take payment in exchange of the food and beverage item sold.
Enter transaction in the cash register and provide guest / customer with the total bill.
Issue receipt and change to guest / customer.
Sort and count currency, money also coins.
Count cash float in the beginning and at the end of the shift.
Process exchange and refund of the food and beverage item.
Process credit card and voucher payments.
Perform the duties of guest service representative when required.
Ensure management of daily cash accounts.
Maintain the transaction reports.
Maintain knowledge of food and beverage store inventory.
Keep the work area clean and tidy.
June 12, 2013 - Present: Waitress at Park Inn by Radisson, Yas Island Abu
Dhabi
My job responsibilities are: Takes orders and delivers food and beverages,
ensures the quality of the food and overall guest experience is
excellent, also responsible for all billing and payment
processing.
* Demonstrated ability to greet guests, present the menus, making suggestions, and
reply questions.
* Prepare tables for meals, including the complete set up of linens, silverware and
* glassware.
* Perform light food preparation duties including bread, salad preparation, appetizers
and desert presentation.
* Greet guests in a professional manner and provide education about the food and
beverage menus, how menu items are prepared, the ingredients used and the different
* cooking methods.
* Inform customers of daily specials.
* Check food and beverages for quality and presentation before serving to guest.
* Serve food and beverage to guests.
* Receive guest payments and process transactions.
* Clear and clean tables promptly according to proper sanitation standards.
* Complete side duties as required including, polishing silverware, restaurant set up,
and filling condiments.
* Have consistently be able to assess, anticipate and meet guests needs and respond
quickly without losing focus or projecting a mood that detracts from guests
dining experience.
* Able to clearly communicate a professional manner with guests, vendors, coworkers
and management.
* Able to adapt to different personalities of guests and coworkers without losing focus.
* Have an ability to understand products, services and understand customer needs
clearly.
* Could perform physical activities in a variety of environmental conditions that require
moderate strength including climbing, lifting, balancing, walking, and handling of
materials.
* Able to stand for long periods of time, able to carry trays filled with
multiple dishes and drinks.
* Able to recognize a problem when it arises and be able to resolve it appropriately by
using good judgement, tact and initiative according to company policy and procedure.
* Have to use logic and reasoning to identify solutions and alternatives for a successful
outcome.
* Know or quickly learn general accounting and mathematical skills.
* Correctly operate various mechanical devices such as cash registers, mixers and hot
beverage makers.
* Able to operate Micros System to process the Food and Beverage operation.
* Able to work in flexible time
* Able to work overtime when needed
May 1, 2012 - May 1, 2013: Front Office Receptionist at Feodora Hotel
West Jakarta, Indonesia
My job responsibilites are:
* Welcoming guests to the hotel in a polite, friendly and helpful manner.
* Dealing with late arrivals and assisting with early check-outs.
* Check out departing guests using hotel's system.
* Taking payment from guests in the form of cash or credit cards.
* Answering telephone inquiries promptly and professionally and transferring calls on.
* Being a point of contact for guests especially if they have any queries.
* Arranging brief tours of the hotel rooms and facilities.
* Operating switchboard and directing calls appropriately.
* Dealing with and resolving customer complaints.
* Checking function sheets.
* Managing group bookings for conferencing, the restaurant and accommodation.
* Keeping up to date on all hotel products, services, pricing and promotional offers.
* Completing the night auditing procedures with accuracy and attention to detail.
* Maximize sales revenues through up selling and marketing program.
* Provide information and literature about the hotel in person and via telephone.
* Ensuring all relevant paperwork has been completed in order for a smooth hand-over at the end of the shift.
March 2, 2011-April 4, 2012: Leisure Receptionist at Renaissance, Courtyard, and
Marriott Executive Apartment Doha City Center Hotel
Qatar (Marriott International Hotel)
My major responsibilities are:
* Welcoming and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
* Taking care of the cleanliness of all areas at the spa, especially reception area.
* Check the cleanliness, amenities and products in the treatment room, relaxation area, male and female changing area.
* Assisting all prospects and does the tour.
* Servicing in house and outside guests.
* Always up selling all the spa treatment and products.
* Handling spa reservation calls from all guest and prospects.
* Booking spa treatment using Concept Spa System.
* Provide the documents and presentation needed by department/Director of Spa.
* Filing.
* Labeling.
* Making payment backup and give it to Income Auditor.
* Place the house Bank into Safe Deposit box at Front Office.
* Handling payment of the guest with the Concept Spa System.
* Listening and handling guest complaint.
* Listening the guest comment and report it to the management to do the follow up.
* Up selling the spa treatments, spa products retail and membership programmed.
* Updating health club member's profiles.
* Anticipate guests service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
* Provide information to guests about available recreation facilities, activities, lessons, and equipment.
* Promote a fun and relaxing atmosphere for guests in all recreational activities and areas by expressing an upbeat and enthusiastic attitude.
* Maintain an adequate supply of cups and water in recreation area (fitness center, locker room, pool, tennis court)
* Call Maintenance or an outside service company if machines require service in order to maintain properly functioning fitness equipment.
* Provide advice to individuals on the correct method of exercising with fitness equipment, including weightlifting equipment, exercise bikes, jogging treadmills, and other training and exercising apparatus.
* Assess individual current exercise program, level of fitness, etc. to develop personalized exercise programs and provide fitness counseling.
* Make sure guests sign in upon entering the fitness center.
* Performs other related tasks as assigned by management.
January 2010 until February 2011: I was worked at Chateau de Bali & Dreamland
Group as Secretary to CEO/President Director
My major responsibilities are:
* Reading, monitoring and responding to the CEO's email.
* Answering calls and handling queries.
* Preparing correspondence on the CEO's behalf.
* Commissioning work on the CEO's behalf.
* Liaising with staff, clients, etc.
* Managing the CEO's electronic diary.
* Booking meetings.
* Organizing travel and preparing complex travel itineraries.
* Writing minutes.
* Taking dictation.
* Planning, organizing and managing events.
* Managing a budget.
* Attending events/meetings as the CEO's representative.
* Conducting research on the internet.
* Writing reports, executive summaries and newsletters.
* Preparing presentations.
* Preparing papers for meetings.
* Managing and reviewing filing and office systems.
* Updating websites.
* Typing documents.
* Sourcing and ordering stationery and office equipment.
* Managing projects.
January 2009 - December 2009: I was worked at Hole 17 New Kuta Golf & Villas Bali
as Personal Assistant to CEO/Owner
My major responsibilities are:
* Dealing with people from both inside and outside company.
* Delegate the work to others in the manager's absence and also devising and maintaining office work including screening telephone calls, inquiries and requests, and handling meeting and greeting visitors.
* Organizing and maintaining diaries and making appointments.
* Make arrangements for the travel and accommodation.
* Take notes or dictation at meetings or to provide general assistance during presentations.
* Taking dictation and carrying out background research and presenting findings and producing documents, briefing papers, reports and presentations to the management
* Carry out specific projects and research and is responsible for accounts and
budgets and taking on some of the manager's responsibilities and working more
closely with management on their behalf.
* Involved in decision-making processes with the travel and villas managers.
June 2008-December 2008: Mandara Spa -The Best Management Spa Company in
the World as an Assistant Manager
They were offered me as a Spa Manager in Palau Island
In this position, I strengthen the team and provide the best quality services to the
guests and Mandara Company
My major responsibilities are:
* Ensures cleanliness, correct and attractive set up of spa, reception and retail environments and displays.
* Ensures reception desk is always attended.
* Efficiently handles guest reservations, maximizing use of spa facilities and allocating therapists in a productive and equitable manner.
* Do the morning briefing with the team.
* Consistently ensures customer or guests expectations are met or exceeded.
* Maintains high standard of service quality, staff grooming and guest relations skills.
* Efficiently manages resources to minimize wastage, maintain sufficient stock of correctly stored retail, product items and linen.
* Maintain equipment in working order.
* Demonstrates strong revenue focus, meets or exceeds revenue targets.
* Provides leadership and encouragement to staff, and effectively communicates targets, goals, policies and achievement.
* Provides accurate and timely daily reports, weekly or monthly summaries of sales, guest demographics and stock in accordance with procedure.
July 2006 - May 2008: Bulgari Hotel & Resort Bali as Receptionist and Administrative
Assistant at "The Spa"
In this position, I take it very strongly that it is my duty to give Excellent Service to all
Guests:
My major responsibilities are:
* Take care of the cleanliness of all areas at the spa, especially reception area.
* Check the cleanliness, amenities and products in the treatment room, relaxation area, male and female changing area.
* Assisting all prospects and do the tour
* Servicing in house and outside guests
* Always up selling all the spa treatment and products
* Handling spa reservation calls from all guest and prospects
* Booking spa treatment using Spa Soft System
* Handling incoming advance booking from the agent
* Filing
* Making payment backup and give it to Income Auditor
* Place the house Bank into Safe Deposit box at Front Office
* Handling payment of the guest with the Spa Soft System
* Listening and handling guest complaint
* Listening the guest comment and report it to the management to do the follow up
October 2001 - 2005: J.W. Marriott Hotel Jakarta as a Receptionist at Alameda
Health Club and Spa
My responsibilities are:
* Take care of the cleanliness of all areas at the health club
* Check the cleanliness, amenities of locker area, male and female spa area
* Put on the pool cushions and set up some towels on it
* Assisting all prospects and do the tour
* Servicing all guests and members
* Receiving callers
* Responsible for the locker keys
* Assisting guest and member in the gym
* Handling payment of the guest and member with the MICROS system
* Listening the guest or member complaint.
October 2002 - December 2002: Reservation Agent Trainee at Reservation Sales and
Marketing Dept. J.W.Marriott Hotel Jakarta,
Indonesia
Some of my daily duties are as follows:
* Handling reservation calls from all guest prospects
* Booking room using Fidelio System and MARSHA System
* Filing
* Handling incoming and outgoing mails
* Finding out the reason a No. Show prospect guest
* Identify an Upgrade, Complimentary and House Use guest
* Receiving Calls
* Making shop call every once in a week
March 2000 - March 2001: Wahyuning Samira - Warm Spa & Health Club, Jakarta,
Indonesia as a Receptionist/Administrative Staff
My position was a Receptionist and an administration Staff
Day by day I was responsible for this following task:
* Handling incoming and outgoing calls
* Servicing all the best to guest and member
* Assisting all the prospects and do the tour
* Promoting all the spa products and membership program
* Making payment backup and give it to General Cashier
* Handling payment of the guest or member
* Listening the guest or members comments and report it to the management to do the follow up
* Place House Bank into Safe Deposit box at Front Office
* Make sure that all facilities of Health Club and Spa are clean, by checking the health club's attendant job.
June 2000 - August 2000: Pelita Air Service Trainee PT. PELITA AIRLINE SERVICE
Jakarta, Indonesia
Some of the daily duties were:
* Handling the passenger check in and check out at the airport
* To weigh the passenger baggage
* Learning the ground handling system
* Learning the type of PT. Pelita Air Service Airplane
* Learning the cargo system
* Learning the weight and balance of airplane
* Learning the flight operation
I gained Executive Secretarial license from ACTVET (Abu Dhabi Center for Technical and Vocational, Education and Training). Also Executive Secretarial license from ILM (International Leadership Meeting) London
I gained certification for Arabic Starter Course from Eton Institue Abu Dhabi
2005: Interstudi Secretarial Academy, Indonesia Informal Education:
* PPBUI English Course General English Level graduated in 2005. * English Conversation Course conducted by Trisakti Institute of Transport Management.
* Aptech Worldwide Computer Course graduated in 2004. * Basic First Aid In - House Training conducted by Health and Safety Services, PT. Pasific Binadaya Success Training and Consulting.
1997 - 2000: Air Management Transport Academy of Trisakti
1994 - 1997: Santo Antonius Senior High School
1991 - 1994: Santo Markus Junior High School
Formal Education 1985 - 1991: Pelita Elementary School
* Marriott Food Hygiene Training in 2011. * In The Beginning Training conducted by Human Resources Marriott International. * Discovery Training conducted by Human Resources Marriott International. * EFST Training * Online Sales Training conducted by Shaw Academy (On Progress) * Business Correspondence Training conducted by E-Carriers (On Progress)
