Head
Lava International
Total years of experience :13 years, 0 Months
CAREER OUTLINE
•Resourceful at maintaining relationship with clients to achieve quality product and service norms by resolving their service related critical issues.
•An out-of-the-box thinker with a proven track record of increasing revenues, streamlining workflow and creating a team work environment to enhance productivity.
•Deftness in handling overall functioning of processes & implementing processes in line with the pre-set guidelines. Solutions-driven, customer centric professional with significant experience in handling all aspects of service functions.
DOMAIN EXPERTISE
Process Management
•Ensuring continuous interaction with the dealers/retailers to make sure that area of concern can be worked upon for improved service levels.
•Setting out quality standards for various operational areas, ensuring a high-quality customer experience while adhering to the KRAs and work processes.
Business Development / Marketing
•Exploring business potential, opportunities & clientele to secure profitable business volumes.
•Formulating marketing plans for augmenting the business volume.
•Managing the sales and marketing operations and accountable for increasing sales growth.
•Conducting competitor analysis by keeping a close view of market trends to achieve metrics.
Channel Sales Management
•Identifying prospective clients from various sectors, generating business from the existing, thereby achieving business targets.
•Implementing competent strategies with a view to touch whole geography and expand the depth existing ones for a wide range of services.
Team Management
•Recruiting, leading, training & monitoring the sales/relationship executives to ensure efficiency in business parameters and meeting of individual & group targets.
•Conducting meetings for setting up sales objectives and designing or streamlining processes to review and ensure smooth functioning of sales operations.
ORGANIZATIONAL CONTOUR
Reliance Retail (E-Commerce)
Achieving of revenue and retail counter share as per company norms.
•Look out for competition activities and safeguard company interests.
•Geographical coverage of the designated market.
•Appointment of channel partners and associate distributors and increase market reach.
•Achieving budgeted targets and give timely feedback and fill reports.
•Training and handholding of 6 TSMs for their development.
• Handling a team of 6 on roll individuals over the geography of 2 districts.
Sales of prepaid products (SUK, RCV, LAPU, Handsets) servicing the market.
•Achieving of revenue and retail counter share as per company norms.
•Look out for competition activities and safeguard company interests.
•Geographical coverage of the designated market.
•Appointment of channel partners and associate distributors and increase market reach.
•Achieving budgeted targets and give timely feedback and fill reports.
•Training and handholding PSR, FOS, SPOKES, Runner, Merchandiser and their development.
•Handled 2 Main distributors and 10 DSEs in Lucknow city.
•Handling CDMA handset business in the assigned territory and achieving said target.
Rae barely
Sales of prepaid products (SUK, RCV, LAPU) servicing the market.
•Achieving of revenue and retail counter share as per company norms.
•Look out for competition activities and safeguard company interests.
•Geographical coverage of the designated market.
•Appointment of channel partners and associate distributors and increase market reach.
•Achieving budgeted targets and give timely feedback and fill reports.
•Training and handholding Field sales officers, Runner, Merchandiser and their development
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