hr executive
eGain Corporation Ltd
Total years of experience :8 years, 1 Months
eGain (NASDAQ: EGAN) is the leading provider of cloud and on-premise customer interaction software for sales and service. For over a decade, eGain solutions have helped improve customer experience, grow sales, and optimize service processes across the web, social, and phone channels. Hundreds of global enterprises rely on eGain to transform fragmented sales engagement and customer service operations into unified Customer Interaction Hubs (CIHs). eGain is one of the world’s premier providers of multi-channel customer service and Knowledge Management software. For more than a decade, hundreds of enterprises have relied on eGain to transform their traditional call centers and eService operations into multi-channel sales and service customer interaction hubs. eGain solutions are designed to improve the customer experience, contact center agent productivity and service process efficiencies.
Human Resource:
- Recruitment for US, EMEA
- Develop a sustainable talent acquisition and hiring plans and strategies.
- Plan employee referral programs.
- Review job descriptions, keeping in touch with hiring managers to stay on the same page.
- Source and find candidates qualified for open positions
- Screen the candidates over a call based on the skill sets.
- Plan interview and selection procedures, including screening calls, assessments and in-person interviews.
- Find bottlenecks in the recruiting process
- Plan procedures for improving the candidate experience
- Co-ordinate interviews, assign tests, hiring, on boarding documentation etc.
- Maintain daily, weekly and overall reports.
As an International Recruiter, I conduct in-depth technical and non-technical interviews for positions from startups to Fortune 500 corporations nationwide.
- Work on job orders from startups to Fortune 500 companies.
- Source candidates using Internet-based sourcing techniques: job boards, web crawlers, search engines, social networking tools, university alumni sites, blogs, local organizations websites, discussion groups, and public and proprietary resume databases.
- Full lifecycle recruiting including conducting professional assessment and verification for skills, experience, availability, compensation, willingness to travel/relocate and overall suitability for the position.
- Thorough knowledge of recruiting process from sourcing to recruiting for different employment types including W2, Corp-to-Corp, 1099 for U.S. Citizens, GC, H1-B, TN-1, and EAD holders.
- Hands-on experience with Applicant Tracking Systems (ATS) including Bullhorn, JobDiva, and Sendouts.
- Hands-on experience with Vendor Management Systems (VMS portals) such as Fieldglass, IQ Navigator, WAND, Peoplefluent, and eTemp.
- Communicate with candidates throughout the hiring process.
- Maintain daily and weekly client reports.
Working on variety job orders including - JAVA, C++, .NET, ORACLE, CRM, SQL, PL/SQL, PeopleSoft, Cisco, SharePoint, SDET Quality Analysis, Data Warehouse Architecture, Solutions Engineering, Lotus Notes Development, Network Engineering, Software Engineering, Project Management, Business Development Management, Technical Writing, Business Analysis, Underwriting, Econometrics, Project Coordination, Process Development, Drug Safety, Scientist II, etc.
My job was to recruit new employees, train them in marketing, management and business development, .
In marketing I was working for Charity division.
As a trainer my job was to recruit, training others and Teach them micromanagement.
And in business development I learnt how essential it is to increase your number of clients, SBUs and increase the number of employees working for the company.
my job was to learn the procedure of making cutting tools. steps involved and information about machines used.
I also got to learn how the orders come and what is their precision criteria, How to manage work schedules for different clients
I am a B. Tech graduate in Mechanical Engineering from SRM University, Chennai. During my course I successfully acquired the knowledge of my field. I also did masters Diploma in product designing during my course. I also went for industrial training in an industry which makes cutting tools and other industrial visits which were out of my personal interest. I also did a course in android app development. I am confident about my communication skills and my aptitude and analytic skills are very strong.